Karma and Luck Reviews 

I love the aesthetic of Karma and Luck’s jewellery and have spent thousands of dollars with this retailer. Unfortunately, nearly every piece I have purchased has broken within just a few months.

On one occasion, I was also sent the wrong bracelet and was asked to pay the return shipping before they would send the correct item - even though the mistake was theirs. As a Canadian customer, I had already paid duties and taxes just to receive the package, making the situation even more frustrating.

Karma and Luck, your beautiful designs kept me coming back, but the poor quality and disappointing customer service have cost you a loyal customer.

Mrs Shanna Mendes was super nice and helpful my first time there she definitely knows her merchandise will definitely will be going back.. She deserves a raise super knowledgeable

Why does international shipping not work even if you advertise it. Once the address in Europe is entered, it says „we cannot ship to this address“. Yet you claim you ship internationally.

I purchased a ring online that supposedly “petite “ and they sent me a size 7 which is not petite,
I paid the extra charge they do in case of exchange or return free of charges, and when I emailed to return they said it only can be done by mail taking $7 from my payment, then I asked the options in which I’m not losing money without keeping the item such return it at store
And they said not possible,
However, I stop in A store and I wassable to return it there , but yes they still refunded less money than what paid
So I ended up losing money and not keeping any item .
For this reason I won’t be purchasing anything else here again
It’s a bother and a shame they take money from clients for that are not keeping items
Especially if they made a mistake with the sizing.

My boyfriend bought matching bracelets for us from this site, and after only a couple of months the magnet fell out of mine. We contacted the store to ask about sending it back for repair, but the bracelet isn’t even six months old yet. If a company can’t stand behind the quality of its products, that says a lot. Unfortunately, I wouldn’t purchase from this store again.

I got my Mother a lovely Tree of Life, and OMG, I cannot begin to share how perfect it is. My mother loves crafts, and actually, the fact that she had to arrange the leaves and branches to her liking was perfect for her. Now, about packaging, Oh MY LANTA! is perfect; it is now a decor item on the shelf.

I was charged a "free and easy exchange or store credit" fee which was not useable because there was a slight discount on the items I bought. The bracelet broke after one use and the other item was so low quality that I can't even give it to anyone without also offering them an apology.
The gems were not as described at all and were likely glass or something else.
They won't exchange the bracelet because it was on "clearance" even though it is still available for purchase and no longer on clearance. Customer service is terrible and condescending.

I completed a contracted project for Karma and Luck.

The agreement was signed by their CEO and included a base fee plus a performance bonus of $2,000-$4,000.
Base fee was paid.

Performance bonus remains unpaid despite full delivery.

The performance benchmark was never defined by their team, despite being their contractual obligation. I followed up for 9 months. Every attempt met with delay, silence, or broken promises.

Their own team never implemented the delivered work properly, making performance measurement impossible.

Their own emails confirm this.

I offered to settle for the minimum $2,000 multiple times. Ignored every time.

Formal legal demand issued. Deadline passed. CEO Vladi Bergman personally acknowledged the situation and still refused to pay.

A formal BBB complaint has now been filed with BBB of Southern Nevada.

A brand selling karma and spiritual values should honor its contracts with the people who work for them.

Do not purchase anything from this retailer! The items do not come as they look in the pictures on their website. They tell you to email them about a return and they never respond even after leaving a voicemail. Worst customer service and attempting to return a product I have ever experienced.

Never received my refund

I returned my order and the company confirmed they received it, but I never got my refund. I’ve reached out several times by email and phone with no solution. It’s been anlmost 2 months and I’m still waiting. Very disappointed — poor communication and customer service. I wouldn’t recommend ordering from them until they fix their refund process.

In my 35+ years of shopping, I have never experienced such attitude, disrespect, foul language and insult from Customer Service. I cannot begin to explain what I am feeling right now. She literally cursed at me, not once...used language that was so condescending and uncalled for. She wouldn't even let me speak.
I am a new Customer for the past few months, I must have purchased at least 30-50 pieces, either from online or direct store purchases and I will say that as much as I love your items, I don't think that I can support a company that allows their Supervisor, Agnella Bravo, to speak this way to their Customer. She did not even know that she had her phone number listed in her email signature block?!?! But yelled at me for calling that number???
I will take accountability if I came across agitated because I have been calling and calling, emailing etc. and I don't get a response. That has left me a little frustrated, but it still does not warrant the right for me to get yelled at, cursed at or berated.

Sales staff are very courteous, experienced, welcoming and respectful. Above all, their service to the customer is unmatched. It was wonderful experience buying jewelry from Karma and Luck. Above all, the m quality of their jewelry products is unmatched.

It is a scam company, be careful. They promised to deliver in 3-5 business days. Then said it will be only in 2-3 weeks. After I received the email, it was delivered, but it wasn't. The tracking number they provided is wrong; the delivery company has never heard of it. KarmeandLuck ignores my emails and doesn't answer phone calls. I've lost 300$! Very disappointed, but I guess Karma will find them eventually.

I ordered an anklet online for a wedding and I paid for priority shipping for the item, per their website it would be received between two and four days. It took three days for the company to actually mail it and now the product will be arriving after I leave for my trip I contacted the company first by email which I didn’t get a response to so I went onto the online chat and they were very dismissive about my problem and did not offer any kind of assistance to rectify it. They said to me that there’s a 1 to 2 day processing and 3 to 5 days for shipping, but that’s not what it said when I checked out, it said three days priority I paid extra for the shipping and my product is not gonna be to me in three days as promised per their site What is even more concerning They disconnected me from the chat. Entirely dismissing the fact that I had an Entirely dismissing the fact that I had an issue. The customer service was not helpful nor did they even propose anything to rectify the issue. I will be posting this on every public forum not to shop at this site. It’s very despicable the way That my issue was handled by customer service by them, dismissing me and disconnected me how unprofessional.

While buying i made a mistake to update the order but ended up buying an extra 3 bracelets which i did not want. They replied that they cannot refund as the purchase went through. I realised the mistake straight away but there was no way to cancel it straight away or stop/change the delivery. It was a but misleading. I thought that by upgrading it would replace the earlier order.

Big Thanks to Jasmine from Grand central USA location. I brought a tree of life and had to exchange it with a different one as the shipping cost outside was lot. Jasmine patiently exchanged and found a way to place an order online from the store. She is great.
Kevin in the store was a great partner too! Had a very pleasant experience with this store especially.

Biggest scam in Las Vegas and that’s saying a lot ! Spend 200 dollars on two strings with trinkets that turned black. Customer service offers to give THE SAME two bracelets which turned black for 50 percent discount. No returns. Too late to return to credit card. All their stuff made from same material so will all turn. Scammed out of 200 dollars. The customer service girl Aubree and Agnela stopped responding completely and refuse to pass to their supervisor to complain to protect their own job after I expressed anger at their solution and blatant rudeness and disregard. Do NOT shop here unless you want garbage. No one needs a blackened “gold plated” bracelet free. Ultimate scammers!!!

Order placed this past Memorial Day Sale The bracelet came apart while wearing it. I sent two emails with the first in June and the second in July. Both went unanswered. I purchased the Redo for an exchange or refund. I just sent another email 9/4/24. I will tell everyone I know to never purchase from this company. My $120 bracelet that came apart shortly after my purchase is useless.

If I can give this company a -5 star, I would absolutely. Me and my husband came to Las Vegas for the weekend and decided to buy a matching red string and necklace. We went to the store at Venetian. We came in past afternoon time and we were greeted immediately but that was all. The lady that greeted us gave us this very uncomfortable look like we’re about to steal something. Made us feel uneasy and unwelcoming even though she greeted us. I’ve also noticed that associates working were just standing in the middle and chit chatting like they don’t want to engage with any of the customers in the store. I only witnessed 1 gentleman assisting customer in the other room. Everyone else was just talking amongst each other. Very unprofessional especially in upscale hotel. Long story short, me and my husband was looking around and seeing what to buy but ended up just leaving because my husband felt more uneasy when the same lady who greeted us, came back to us and started telling us about the men’s onyx necklace we were looking at. Then couple minutes past, she disappears and goes and assist another couple walking in. When me and my husband was walking past the register area, I overheard the associates using fowl language and inappropriate verbiage. Not sure if they were talking about us but that’s when my husband wanted to leave right away.

I was at the Grand Central Station location this past week. As I was speaking to an Associate Jasmin walked in, did not say excuse me, and her look was not pleasant. She is rude and unwelcoming.