The communication turned out to be good. At first I was concerned about a delay and lack of communication. My worries were put to rest and both of my rugs are absolutely gorgeous on my newly painted s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t begin to say how impressed I have been with this company! Not only do I love the selection (top notch), but the customer service has been exceptional! From follow up emails, personal calls an... See more
Company replied
To begin with, I was unaware of Kathy Kuo Home until I received an ad on my phone recently. I was surprised by the extensive collection of beautiful merchandise. After an initial browsing I found a... See more
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We ordered a couch online based solely on photos and description. It arrived within promised time frame and it exceeded our expectations! It is gorgeous and comfortable and we are thrilled. Bonus, we... See more
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Company details
- #134 of 186 best companies in Furniture Store
- #27 of 45 best companies in Bedroom Furniture Store
- #28 of 31 best companies in Interior Designer
- #29 of 42 best companies in Lighting Store
- #21 of 32 best companies in Living Room Furniture Store
About Kathy Kuo Home
Information provided by various external sources
Our mission is to provide access to the best and most beautiful designer furniture and home decor. Our diverse, hand-curated product selection is the best in the business when it comes to creating gorgeous homes and smart, solution-based designs.
Shop Furniture
Shop Lighting
Shop Decor
Shop Baby & Kids
Interior Design Services
Our designer furniture styles--including French Country, Industrial Loft, Coastal Beach, Mid-Century Modern, Modern Classic, Rustic Lodge, Global Bazaar, and more--make it easy to shop for the look you love for your home!
Kathy Kuo Home
Written by the company
- Love Where You Live
- Buying furniture online should be easy and accessible, and it should be a constant discovery of new and beautiful things that inspire you. We offer timeless curated classics for your home interior through our online boutique. We also specialize in high end residential interior design.
Contact info
1961-63 7th Ave, 10026, New York City, United States
- 888-908-2925
- cs@kathykuohome.com
- www.kathykuohome.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. MC was patient and helpful beyond words
September 24, 2026
Everything so far had been a positive
Everything so far had been a positive. Quality of merchandise, delivery teams and expedience of receipt.
September 24, 2026
Reply from Kathy Kuo Home
Hi Naja,
We're so glad everything has been a positive experience so far, from the quality of your pieces to our delivery team and how quickly everything arrived. We're always here if you need anything! #lovewhereyoulive
Best,
Kathy Kuo Home
Great customer service
I had to return one of eight barstools and it was a very simple and quick process. They look wonderful.
September 24, 2026
Reply from Kathy Kuo Home
Thank you, Robin! We're so glad Rosie from our Claims Team was able to help make your return quick and easy, and we're even happier to hear your barstools look wonderful. Enjoy them!
Best,
Kathy Kuo Home
Outstanding customer service
Outstanding customer service, had an issue with a product purchased and the customer representative was very responsive in researching the issue and quick more than satisfactory resolution. I would feel very confident purchasing from Kathy Kuo again, excellent customer service.
September 24, 2026
Unprompted review
Reply from Kathy Kuo Home
Thank you so much, Mary! We're sorry you ran into an issue, but we're so glad our team was able to research it quickly and find a resolution that worked for you. It means a lot to hear you'd shop with us again, and we look forward to helping you in the future!
Best,
Kathy Kuo Home
Awful customer service after purchase
Customer service has terrible service. You are on hold sometimes for 25 minutes.
False delivery information repeatedly came back with all different dates.
An Automated delivery email/text came every day, but you couldn’t select your delivery date. After receiving many of these texts, I was told that because this was a custom item coming from a warehouse in California you couldn’t do that, it was an automated thing that I kept getting. Which was awful and annoying. I bought a coffee table years back from your company and it went smoothly, but this was a disaster. The only customer service rep that had great follow up was Lucia, she was fabulous and got back to me when she said she would. Other than that, I’m a little sour on your company right now.
I was also offered that I could get a wood sample prior to my purchase. I followed up after a week and was told it hadn’t left yet. A week later I called again and they said it hadn’t left yet and it took three times before I could get the wood sample. It delayed my purchase by three weeks in which I had to delay other purchases I had coming in that room because this furniture needed to be placed first.
But the most frustrating is staying on hold and then after 15 minutes it will give you an option. If you’d like a call back please leave a number. In two cases I never got a call back.
Thank you
Ralph Monaco
September 23, 2026
i ordered accent pillows
i ordered accent pillows. the color was perfect. the quality was as expected and fast delivery
September 17, 2026
Reply from Kathy Kuo Home
Hi Ramona,
Thank you for sharing your feedback with us! We're so glad the color was just right and that your pillows arrived quickly. Enjoy your refreshed space! #lovewhereyoulive
Best,
Kathy Kuo Home
Reply from Kathy Kuo Home
Hi Laura,
Thank you so much for your feedback! We put a lot of care into our selections, so it's great to hear they stood out to you, and that delivery was quick too. Enjoy your new pieces!
Best,
Kathy Kuo Home
Do not buy from this company
Worst experience I have ever had to deal with. Months and months of back and forth with claims. They outsource their customer service to India so good luck. If you’re in the USA buyer beware, do not buy from this company. Nothing they said happened or was delayed over a month. And once you start pushing back they ghost you. Again do NOT buy from this company.
September 23, 2026
Reply from Kathy Kuo Home
Jacob, we are so sorry for your experience and for all the delays along the way. This isn't the level of service we want for any of our customers, and we understand how frustrating the back and forth has been. We're glad we were able to get this resolved, and our team is still here for you if there's anything else we can do. Thank you for your patience, and we hope to have the chance to make it up to you.
Best,
Kathy Kuo Home
Artwork arrived in a timely manner
Artwork arrived in a timely manner. Very well packaged And is beautiful.
September 16, 2026
Reply from Kathy Kuo Home
Hi Debra,
Thank you so much for the kind words! Artwork deserves careful packaging, and we're so glad yours arrived safely and on time. Enjoy your beautiful piece!
Best,
Kathy Kuo Home
The mirror was exactly what I hoped…
The mirror was exactly what I hoped for. Excellent quality! Very satisfied.
September 16, 2026
Reply from Kathy Kuo Home
Hi Kathleen,
Thank you, Kathleen! There's nothing better than a piece that's exactly what you hoped for. We hope the mirror looks wonderful in your space. We hope we can continue to help you love where you live!
Best,
Kathy Kuo Home
Love what I bought
Love what I bought! The bench was carefully packaged and delivered on schedule.
September 23, 2026
Reply from Kathy Kuo Home
Hi Catherine,
Thank you for sharing your experience! We're so happy the bench arrived carefully packaged and on schedule. We hope we can continue to help you love where you live!
Best,
Kathy Kuo Home
Reply from Kathy Kuo Home
Hi Chris,
It makes our day to hear you love your purchase and that the quality impressed you. We hope you enjoy it for years to come!
Best,
Kathy Kuo Home
Quality products and service
Great products, was exactly what was described that I was purchasing. Timely delivery too! I would highly recommend Kathy Kuo Home.
September 23, 2026
Reply from Kathy Kuo Home
Thank you so much, Debi! We're glad everything arrived exactly as described and on time, and we really appreciate the recommendation. #lovewhereyoulive
Best,
Kathy Kuo Home
You shipped the wrong item and I've…
You shipped the wrong item and I've sent three emails to your company and even called and still I do not have a response
September 23, 2026
Reply from Kathy Kuo Home
Hi Shamra,
We sincerely apologize for sending the wrong item and for how long it took us to get back to you. You shouldn't have had to reach out so many times. We're happy we were able to get this resolved, and we truly appreciate your patience. We hope to have the chance to serve you better in the future.
Best,
Kathy Kuo Home
Why glove service is great, delivery was on time
Furniture is beautiful. I’m looking for an end table to match that. I hope they come up with one, but more important, everything about the experience was terrific. I will definitely use them in the future..
September 23, 2026
Reply from Kathy Kuo Home
Thank you, Michael! We're thrilled the whole experience was terrific, from the furniture to the white glove delivery. If you'd like help finding an end table to match, our team would be happy to share some options. Just reach out anytime!
Best,
Kathy Kuo Home
Good product information
Good product information, ease of ordering & prompt confirmation.
September 15, 2026
Reply from Kathy Kuo Home
Hi Beth,
Thank you so much for sharing your experience with us! We’re so glad you found the product information helpful and that the ordering process was easy and seamless. We hope we can continue to help you love where you live!
Best,
Kathy Kuo Home
I received a small table with marks on…
I received a small table with marks on the top. I made a claim and sent photos within the required time. I have followed up several times and today they again said they “are still reviewing it” and offered 35% refund if I keep the table. I would never purchase again.
September 23, 2026
Unprompted review
Reply from Kathy Kuo Home
Hi Georgia,
We're so sorry about the marks on your table and about how long it took us to resolve your claim. You did everything right by sending photos on time, and you deserved a faster answer. We're glad we were able to reach a resolution with you, and we truly appreciate your patience. We hope you'll give us the chance to earn back your trust in the future.
Best,
Kathy Kuo Home
Unresponsive customer service
I am trying to return a rug that was damaged. Despite following up with customer service yesterday after no further response for almost a week, I have yet to receive a response. Disappointed in the purchase experience and likely will not be making another.
September 14, 2026
Reply from Kathy Kuo Home
Hi There,
We’re very sorry to hear about the frustration and delay you’ve experienced while trying to return your damaged rug. We understand how disappointing this can be. We do see that Mimi, one of our Claims Representatives, is currently working to get the return arranged for you and will continue assisting you through the process. We truly appreciate your patience while our team works to get this resolved.
Best,
Kathy Kuo Home
Reply from Kathy Kuo Home
Hi Susan,
Thank you so much for sharing your experience with us! We hope you enjoy your new beautiful piece. We hope we can continue to help you love where you live!
Best,
Kathy Kuo Home
Love the variety and selection
Love the variety and selection. Makes it easy for me to make my own home beautiful along with my clients!
September 16, 2026
Reply from Kathy Kuo Home
Hi Megan,
Thank you so much for your kind feedback! We’re thrilled to hear that we are able to help you create beautiful spaces for both your own home and your clients. We truly appreciate your continued support and look forward to being part of many more beautiful projects!
Best,
Kathy Kuo Home
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