Kelley Blue Book Reviews 253

I didn’t order anything from them and they sent me a package via UPS with nothing in it, clearly to just boost their shipping numbers.

Their fine print says: "the Offer amount may be decreased. Kelley Blue Book and its affiliates are not responsible for Offer adjustments or if a Participating Dealer won't accept your vehicle. Dealers pay a fee to participate in the Kelley Blue Book Instant Cash Offer program." Fact: when I arrived at the dealer, without even seeing the car, the first thing he said was that his actual price would be substantially lower! And he was right! It was about 25% lower than the KBB promise! Honestly never gonna interact

Seems to focus on higher price points to support dealerships as a strategy to drive up prices of used cars. Dealerships buy from Manheim Dealer Only Vehicle Auction Houses that in turn wants to sell their inventory for higher prices to collect more fees from buyers. Owned by Cox Automotive. They charge their accounts absorbent fees with employees that have very little experience in maintaining their cars. They also own Autotrader that has gone to crap. Facility is highly mismanaged where most accounts are unaware of how they're vehicles are not well looked after and the company panics and tries to put things in order when they know an inspection or audit is about to take place. SCAM COMPANY THAT MAKES PROFITS IN THE BILLIONS - KBB AND AUTOTRADER USE TO BE VERY REPUTABLE COMPANIES UNTIL COX AUTOMOTIVE TOOK THEM OVER - DONT WASTE YOUR TIME OR GIVE YOUR PERSONAL INFO FOR THEM TO SELL AS WELL

50 different pages to try to navigate, constant trying to get your information to sell to third parties. This used to be the gold standard for buying and selling a vehicle and now it’s become another sellout joke. 30 minutes to try to get an idea on whether or not I should keep full insurance coverage or not. CEO should suck a shit covered can’t say D1ck And the fact that I have to sign in with Google, Facebook or Apple to send anything. Duck you d1ckhead. Can’t even use correct spelling because of your snowflake attitude.

Absolutely bottom of the barrel offer. DO NOT USE THIS SERVICE! The price is about 20% under what their own kbb values show. Waste of time and effort.

Time for this company to get into 2026 you buying a vehicle making payments to a car dealership and someone totals your car you owe $12 thousand and the Blue book saying it's worth $7 thousand is B's we're not buying from the blue book and you don't find vehicles at the Blue books prices Does insurance companies have any thing to do with Kelly Blue book seems very scamish!!!

Don't waste your time. They just want your info so they can sell it and your email will get slammed. KBB used to be a honored name. Now it is not worth the time of day.

Not very good I’ve been trying to get an estimate on the price on my truck for over a week and they will not even send me a estimate on this value so I think Kelly BB sucks

This was by far the worst positive experience I have had in selling a car. Instant offer put me on a bad track to a low sale price.

Best of all you get bothered by tons of dealerships offering you 50% lower than the quoted sales price listed on KDB. 😃

I thoroughly enjoyed driving across the state to a one of these dealerships just so they could look at my car for 5 minutes and and offer me practically nothing for it. 😁

It was super relaxing getting 2-3 calls per day by said dealership saying they changed their mind and that they have a great deal for me afterall. 😊

The site is broken. When I try to visit the site or any of its pages, I get an "Access Denied" from errors.edgesuite.net.

I needed to sell my car, and I trusted Kelley Blue Book to recommend me to a trusted dealer. They recommended Infiniti of Englewood in New Jersey. I sold my car to them on Sept 26, 2025, and it is now Jan 8th, 2026, and they still haven't paid off the loan I still owe to the bank. Kelley Blue Book recommended me to a dealer who is not following the signed contract and paying off my loan. Never trusting KBB again. Now I have to deal with legal issues like hiring a lawyer, and my credit being ruined.

Excellence.

The KBB valuation sent to local dealers is pitiful. They valued my truck at $15,975, which obviously tainted the value in the eyes of the dealership that received it. I sold it to another dealer that received their information from Cargurus and got $20,200 for it. KBB is looking out for dealers, not you, so don't waist your time with them.

KBB should be ashamed of themselves and beware to anyone that uses them.
I inquired about selling truck and the dealership Midstate auto in Auburn ,ma contacted me worst dealership they have sold vehicles that have salvage titles without consumer knowledge

Absolute garbage. I just want to find out the value of a car and they don't let you do that.

This is a the worse scam. They SELL YOUR INFORMATION, DONT PUT YOUR PHONE NUMBER IN THERE

PREPARE FOR SPAM. Was looking to sell my car and had previously used KBB for the last one I traded in. I deeply regret using it this time around. First of all, you will be inundated with spam. I even marked that I DID NOT WANT TO BE CONTACTED yet THREE WEEKS LATER I am receiving calls, texts and emails DAILY. Also, EVERY TIME I select 'Unsubscribe' from their emails, I am told there is a technical error and my request can't be completed. Additionally, KBB's valuation of my car was significantly off. Carmax valued it much better (literally more than $3k better) and the dealership I worked with agreed with Carmax. So it's a total waste of your time and will just lead to a ton of unwanted calls and texts.

Terrible. They continue to email me asking about a vehicle I haven’t owned in 7 SEVEN years. Telling them to stop doesn’t work.

Giving a 0/5 start review because I cannot access the website without disabling my ad blocker. Why are you requiring this?? how greedy does a company need to be? owned by Cox Automotive with a 350m company net btw.