Keepitpersonal Reviews 

717
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderfully secure packaging that ensures delicate items arrive safely at their destination. Many consumers are also thrilled with the wonderful quality of the personalised products and the exceptionally helpful support provided by the staff members. Some reviewers were not happy with the overall product quality, mentioning specific problems regarding the finish, missing color, and poor photo clarity on customized items. A few people also found that the final goods did not always match their expectations, resulting in significant disappointment with the appearance.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive extremely quickly, often... See more

Order

Users describe positive interactions with order, highlighting remarkably fast delivery times and efficient... See more

Quality

Reviewers mention positive feedback about quality, highlighting stunning engraving and beautifully crafted... See more

Service

Clients share positive opinions on service, frequently praising the extremely fast delivery times and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely top customer service. Contacted Keep It Personal to get a replacement for an Xmas present that got broken. Quick response from online form, very helpful responses. Found previous order and... See more

Rated 5 out of 5 stars

I have ordered from this company a few times and have always been pleased with the products. On the last occasion I ordered I had a slight problem with the font size on the glass. I messaged custom... See more

Rated 5 out of 5 stars

I am so made up with my order. Personalised and delivered within 24 hours. Some big multi national companies can’t manage to achieve that with non personalised items. Thank you so much I will definate... See more

Rated 5 out of 5 stars

Lovely products and a very fast delivery.Just to mention that while tipping the message for the wood box, I didn’t checked all the details and had a few letters missing ,but there amazing costumer ser... See more


Company details

  1. Events & Entertainment

About Keepitpersonal

Information provided by various external sources

Keep It Personal LTD are an established personalised gift company offering many unique engraved gifts you will not fine anywhere else.

With excellent one to one customer service available from dedicated members of staff to ensure your purchase runs smoothly.

Keep It Personal LTD work with FTSE100 companies such as Capita and many other clients including Renshaw Napier and Raleigh International.

Services include logo engraving, tankard engraving,giftware, black laser marking as well as supplying gifts for weddings, birthdays, christening and other occasions.

Keep It Personal LTD have 1000's of happy customers and despatch orders very quickly within 1-3 days offering next day delivery including Saturday delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

717 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(717)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks.

My little dog Bethany passed away i ordered 3 framed photos. They are so good. Love them
Thank you so much. X

November 11, 2026
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Rated 5 out of 5 stars

Wow! Thank you so much!

I am so impressed! I made an enquiry for a customised engraving on a whisky decanter and two glasses 3 days ago! I wanted script and a logo on the bottle and the two glasses. I already have them and it is only three days later! & they are stunning clean crisp engraving I am so impressed. They are much better than I had ever wished for especially given the image quality of the logo I supplied! Thank you so much ! The comms were brilliant and I was sent mock ups of the decanter and glasses.they arrived so well packed I could have rolled it down the stairs! I would 100% would recommend them to you and if ever I need something they do in the future they will be my first call!

October 29, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed

Really disappointed. Ordered a photo frame for my brother celebrating his first home and the engraving is shocking. Colour missing from half of the words so it looks really cheap. The picking note looks like whoever was checking the frame before sending it off has indicated the product was NOT free from faults. I will now need to spend even more money ordering from another company. I’ve sent emails but yet to hear back, I have a feeling I won’t.

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with Keep it Personal

Very impressed with Keep it Personal - I ordered a custom engraved wedding gift for my future husband and it arrived within 24 hours! The item is very high quality and the engraving looks great. It was also well packaged and there were no issues with shipping. I would definitely recommend Keep it Personal and would order from them again.

October 23, 2026
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Rated 5 out of 5 stars

Found ideal present

Found ideal present after being let down elsewhere. Ordered Thursday evening, delivered Saturday morning. Securely packaged. Beautiful item.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and experience!

I was incredibly impressed with the levels of service - both responding to an initial enquiry (literally replied overnight) and the actual item. I ordered it in the afternoon - it was personalised and arrived with me, packaged beautifully the next morning! exceptional service - An incredibly high standard of customer service and item quality - very rare these days to have both. I will definatley be ordering again!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company and Service All Round!

I purchased a personalised, Silver 8 X 10 Crystal photo frame. It is absolutely stunning, truly beautiful. It was super well packaged, looked amazing in the presentation box and the engraving was beautiful. Delivery was super fast. The bride and groom were delighted with it. An excellent service all round. Second purchase from this company, would highly recommend!

August 17, 2026
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Rated 5 out of 5 stars

Genuinely blown away

Genuinely blown away! And that doesn't happen easily with me! 2 day turnaround for a personalised, engraved wooden photo frame. Great value, really good quality, extremely pleased 😁

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing. We ordered two personalised decanter. They arrived really quick. Sadly one was damaged in transit. The stopper and glasses ok. There was no debate and they sent a new decanter. These are gifts and the service was amazing. Highly recommend and will use again

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great personalised product

Really happy with the final product. A personalised mug with picture and writing. A lot of options to choose from online, fast delivery and great value for money.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

This is a brilliant company that offer…

This is a brilliant company that offer excellent customer service and a quality product. We bought a present for a young relative and are very pleased, both with the quality of glass, the inscription and the extras that we had requested to make the gift look special. The package arrived quickly and all our questions were answered efficiently by customer service. We highly recommend using this company!

July 20, 2026
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Rated 5 out of 5 stars

Excellent company

Hi,
I ordered wine & gin glasses for my wife's 70th birthday, placed order on Sunday and they were delivered Tuesday, well packed beautiful products, I highly recommend this company, thank you so much, Steve.

July 14, 2026
Unprompted review
Rated 2 out of 5 stars

Poor overall quality.

Clarity and colour of the photos provided on the mugs is extremely poor, the images squares on the mugs are also far too small. Website unwieldy to navigate in terms of sizing, no facility to edit. I ordered 6 mugs, bad idea, I should have ordered just one to try out. I have to re order now from a different company. Mug china is nice, packaging too, what a shame the actual product is so poor. Won't use again.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful vase with diamantés

Beautiful vase with diamantés , I expected to wait a while as I wanted it engraved but come in 2 days excellent service and vase is better than picture . I will def use again . Thank you.

June 6, 2026
Unprompted review
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Rated 5 out of 5 stars

JEWELRY BOX.

I ordered a jewelry box for my granddaughter's 21st birthday, in silver, they offer to personalise too. This is a beautiful jewelry box good size, I am thrilled with the quality, filigree pattern is lovely. Also comes with a white string bag in a lovely white box, packaging is excellent, thick bubble wrap from damage, PERFECT. I am recommending & will certainly buy from them again. Oh & they give 10% off of next purchase. Spot on.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Dog dad t shirt

I ordered a dog dad t shirt. Delivery very quick, within a couple of days of ordering. Quality is good. Cost was reasonable. Would definitely order from this company again. Thank you

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery and good quality…

Super fast delivery and good quality product. The glass was packed with care and well packaged for transport. Customer service great! This is the second time I've ordered from the company and am really happy with everything. Would order again and highly recommend.

May 7, 2026
Unprompted review

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