Absolutely top customer service. Contacted Keep It Personal to get a replacement for an Xmas present that got broken. Quick response from online form, very helpful responses. Found previous order and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Keepitpersonal
Information provided by various external sources
Keep It Personal LTD are an established personalised gift company offering many unique engraved gifts you will not fine anywhere else.
With excellent one to one customer service available from dedicated members of staff to ensure your purchase runs smoothly.
Keep It Personal LTD work with FTSE100 companies such as Capita and many other clients including Renshaw Napier and Raleigh International.
Services include logo engraving, tankard engraving,giftware, black laser marking as well as supplying gifts for weddings, birthdays, christening and other occasions.
Keep It Personal LTD have 1000's of happy customers and despatch orders very quickly within 1-3 days offering next day delivery including Saturday delivery.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks.
My little dog Bethany passed away i ordered 3 framed photos. They are so good. Love them
Thank you so much. X
Wow! Thank you so much!
I am so impressed! I made an enquiry for a customised engraving on a whisky decanter and two glasses 3 days ago! I wanted script and a logo on the bottle and the two glasses. I already have them and it is only three days later! & they are stunning clean crisp engraving I am so impressed. They are much better than I had ever wished for especially given the image quality of the logo I supplied! Thank you so much ! The comms were brilliant and I was sent mock ups of the decanter and glasses.they arrived so well packed I could have rolled it down the stairs! I would 100% would recommend them to you and if ever I need something they do in the future they will be my first call!
Really disappointed
Really disappointed. Ordered a photo frame for my brother celebrating his first home and the engraving is shocking. Colour missing from half of the words so it looks really cheap. The picking note looks like whoever was checking the frame before sending it off has indicated the product was NOT free from faults. I will now need to spend even more money ordering from another company. I’ve sent emails but yet to hear back, I have a feeling I won’t.
Very impressed with Keep it Personal
Very impressed with Keep it Personal - I ordered a custom engraved wedding gift for my future husband and it arrived within 24 hours! The item is very high quality and the engraving looks great. It was also well packaged and there were no issues with shipping. I would definitely recommend Keep it Personal and would order from them again.
Quick delivery and a quality product
Quick delivery and a quality product. I only ordered one as a little check but am happy and will now order more!
This is my 2nd buy of personalised…
This is my 2nd buy of personalised glasses and delighted with both .They are so well made so very well protected on delivery .Highly recommended 100 %
Found ideal present
Found ideal present after being let down elsewhere. Ordered Thursday evening, delivered Saturday morning. Securely packaged. Beautiful item.
Outstanding service and experience!
I was incredibly impressed with the levels of service - both responding to an initial enquiry (literally replied overnight) and the actual item. I ordered it in the afternoon - it was personalised and arrived with me, packaged beautifully the next morning! exceptional service - An incredibly high standard of customer service and item quality - very rare these days to have both. I will definatley be ordering again!
Excellent Company and Service All Round!
I purchased a personalised, Silver 8 X 10 Crystal photo frame. It is absolutely stunning, truly beautiful. It was super well packaged, looked amazing in the presentation box and the engraving was beautiful. Delivery was super fast. The bride and groom were delighted with it. An excellent service all round. Second purchase from this company, would highly recommend!
Genuinely blown away
Genuinely blown away! And that doesn't happen easily with me! 2 day turnaround for a personalised, engraved wooden photo frame. Great value, really good quality, extremely pleased 😁
The customer service is amazing
The customer service is amazing. We ordered two personalised decanter. They arrived really quick. Sadly one was damaged in transit. The stopper and glasses ok. There was no debate and they sent a new decanter. These are gifts and the service was amazing. Highly recommend and will use again
Great personalised product
Really happy with the final product. A personalised mug with picture and writing. A lot of options to choose from online, fast delivery and great value for money.
This is a brilliant company that offer…
This is a brilliant company that offer excellent customer service and a quality product. We bought a present for a young relative and are very pleased, both with the quality of glass, the inscription and the extras that we had requested to make the gift look special. The package arrived quickly and all our questions were answered efficiently by customer service. We highly recommend using this company!
Excellent company
Hi,
I ordered wine & gin glasses for my wife's 70th birthday, placed order on Sunday and they were delivered Tuesday, well packed beautiful products, I highly recommend this company, thank you so much, Steve.
Poor overall quality.
Clarity and colour of the photos provided on the mugs is extremely poor, the images squares on the mugs are also far too small. Website unwieldy to navigate in terms of sizing, no facility to edit. I ordered 6 mugs, bad idea, I should have ordered just one to try out. I have to re order now from a different company. Mug china is nice, packaging too, what a shame the actual product is so poor. Won't use again.
I ordered a whisky decanter
I ordered a whisky decanter, and it is absolutely beautiful and well-made. The engraving is lovely, and the shipping was extremely fast.
Beautiful vase with diamantés
Beautiful vase with diamantés , I expected to wait a while as I wanted it engraved but come in 2 days excellent service and vase is better than picture . I will def use again . Thank you.
JEWELRY BOX.
I ordered a jewelry box for my granddaughter's 21st birthday, in silver, they offer to personalise too. This is a beautiful jewelry box good size, I am thrilled with the quality, filigree pattern is lovely. Also comes with a white string bag in a lovely white box, packaging is excellent, thick bubble wrap from damage, PERFECT. I am recommending & will certainly buy from them again. Oh & they give 10% off of next purchase. Spot on.
Dog dad t shirt
I ordered a dog dad t shirt. Delivery very quick, within a couple of days of ordering. Quality is good. Cost was reasonable. Would definitely order from this company again. Thank you
Super fast delivery and good quality…
Super fast delivery and good quality product. The glass was packed with care and well packaged for transport. Customer service great! This is the second time I've ordered from the company and am really happy with everything. Would order again and highly recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








