Fraudulent Billing Practices
I have been using this software and I love it. The last time I renewed was 3 months ago and when I put in the new code it tells me I am expired - I messaged the support initially and have sent several more emails. No response to anything! I love the software but I don't love being out $50 for nothing.
Reply from KeepMusic
Thank you very much for your continued support of our product. We sincerely apologize for the inconvenience this issue has caused you.
Regarding the expiration issue you mentioned with your activation code, we take this very seriously. Our customer support team handles user emails daily. However, emails may sometimes be filtered as spam or delayed in your inbox, which could be why you haven’t seen our response yet.
We kindly suggest checking your spam or junk folder. If you still cannot find our reply, please contact us again and provide your registered email address and order information. We will prioritize your case and help you resolve the issue as soon as possible.
We truly appreciate your patience and understanding, and we will handle your request promptly.