Motive Reviews 

We canceled our service in March 2025, they charged us again in July without our permission no email , mail. We called them , they didn’t want to refund us our money ( services were not used ever since cancellation ) they refused . We went to the bank reported fraudulent charge got our money back and now they sent us collection notes!!! Terrible terrible

If I could do zero I would. In my opinion keep away from Motive - there auto renew is a complete con, even when I cancelled in writing they still renewed, they are arrogant and told me “tough you have another year deal with it” we will see about that, they are also not us based as claimed Pakistan I believe, there are way better around

Contract was misrepresented and it took a hr to cancel

If you reduce your truck in the fleet for any reason, they will still charge for all the trucks. Highly recommended DO NOT USE OR SIGN UP MOTIVE. In Samsara, they only charge for whatever you use. If the truck is parked for 1 month or more, they do not charge.
But in MOTIVE, there is no such option. Once you sign up with MOTIVE or install their ELD in your trucks, you are done. Highly recommended Stay away from MOTIVE.

Stay away! software is good, but they have crafty renewal contract and procedure - one year contract expired, and they turned off all my trucks and demanded to sign contract quickly to continue business. I switched to another ELD may be half a year later, then got my account charged for what they say "two year contract I signed". I asked them to provide copy of a contract and they refused. Then disputed it with my bank but not sure how but may be they convinced my bank that contract on which they withdrew money from my account exists. So I am considering small claims to see if I can get my money back. They wait for non-payment or expiration of some kind then give you long small print stuff while holding your trucks hostage.
If anyone considering class action, please google "jigounov" - I will be happy to join.

Wish it was possible to put 5 negative stars but since it still requires at least 1 positive star I'll have no choice with that being said, this is the worst company I've ever done business with. And I don't suggest anyone to do any business with them. The contracts
Are ridiculous with the time frames and they do not give you an opportunity to early terminate with them. And you better not miss your chance to cancel because they do a automatic renewal.
They know how to overdraft your account whether its with the card you gave them or some how they get the routing information for the bank.so even if do not you approve the withdrawal they'll get the money either way. The way this company operates, I don't understand how it's legal. STAY AWAY!!!

Never do business with a company that requires a one or two year subscription period. It is almost impossible to cancel their subscription, and they continue to make payment increases without your permission.
I just got a phone call from them asking what my problem is. I told them I wanted to cancel and they won't cancel the subscription. It has to be done in the 30 day window before the subscription renews. That is what caught us last year. We got busy, and didn't call them in their window to cancel, so we had to pay for another year.
That is total baloney (or another word for that). You should be able to cancel at any time, even if you have pay for the rest of the subscription.
Worthless company and worthless support.

The interface is okay. Customer support is a Joke. Was lied to during on boarding about the customer service we would receive and guaranteed it would be better than the provider we had just left. No all the same. Took almost a year to get 2 cables ordered in which i was charged for the ELD even though it could not be used. Just made another order with cables and requested the 3018-Y cables 7 of them and they sent me 2 different kind not even close to what I was needing. This is ever time I need something from them... A Joke. Only reason I give it 2 stars is its who we use for ELD and it works and the web interface is acceptable

Cancelled flight
Delayed flight, just under 3 hours so no compensatory claim possible
Lost luggage
Will never use again.

Seeking recommendations from disgruntled Motive or other similar clients who have happily switched to a reputable turnkey management co. for passive Amazon Relay Linehaul business owners (must automate & streamline using AI or similar automation tools) who desire a stable monthly income stream. Willing to purchase and scale up to 10 linehaul trucks. Seeking referrals and potential follow-up conversations. TIA!

Extremely deceptive onboarding process: the sales people deliberately lie on the phone about the contract terms. When you try to cancel, they go through a fake “audit” where they say nothing went wrong during the process. The support does not answer any questions and their “early cancellation fee” is just a way to get ALL of the remaining months they want but upfront. Most ridiculous and deceptive company ever.

Difficulty with cancellation process -- charged late fees within 7 days of receiving the invoice though neither the invoice nor the contract referenced late fees or their percentage. Could not understand the customer service representative as their phone kept going in and out and his accent was very thick. I gave them a written 30-day request for cancellation on August 28th and have yet to hear back on September 3rd. SCAM!

We started with them years ago and had a horrible experience from the start getting the correct cables from them and multiple issues getting service from a support agent while on the road. It has cool reporting features in the dash if you use them, otherwise it's a massive waste of money. We've been out of operation for over a year but kept the account so we had access to our records for compliance. Now they're saying they won't end our contract despite zero activity on the account for over a year, and we're on the hook for several hundred dollars a month until next Spring. No exceptions, no recourse, no compassion or understanding of how much can change in a year in this industry. Yes, I understand how contracts work, but that doesn't make it ethical. Based on the reviews here, I'm definitely not alone in telling you to avoid this predatory company. Go with another one that actually cares and won't take advantage of you.

STAY AWAY FROM THIS COMPANY.

Total scam, they have deceptive trade practices and will not allow you to cancel your contract. I have tried for 9 months now to cancel and it's the same, call this person, they will "look" into it. Meanwhile, they keep billing you monthly.

We signed up for this company just for the ELD for our fleet. We did not like their service at the end of the year, we told them we are not interested in their service anymore, but they insisted that the contract automatically renews. This Company is scamer you cannot get any help from email they call and never listen they alweys tell you can`t getout the this

We just signed a contract with Motive for the dashcams with AI technology. The equipment & software are great but we agreed we wanted to use the RFID readers before signing the contract now after we are signed up they did not send the RFID readers with the rest of the hardware and now claim the cables are an extra $75 charge and $5 month for the RFID reader program.

They will overcharge to you and after never pick up your phone. Worst people working there. They should begging on street light

Motive is scammer I used their ELD since 2018 and every year they raise their prices on eld and they charge whole year upfront and when I cancel they refuse to refund of the remaining year which around $140 so beware of these scammers they don't offer month to month payment so they steal your money when you cancel

According to your fraudulent contract, the term was 24 months, when I called you earlier today, you stated that the contract's end term was June of 2026. When I called again, the other person specifically told me that the contract is valid until March of 2026. If the contract is 24 months according to the attachment, then your customer service has additional contracts that they see showing the March and June of 2026 end date.
Check your records and clarify this discrepancy. I look at the attachment as the contract that ended in June of 2025. I have no copy of the renewal and no copy of the initial contract, this is the first time you have provided a copy of my contract that our company is paying for. It looks to me like some fraudulent practices and I will contact the FMCSA ELD Certification team and the BBB (Better Business Bureau) if you claim another unauthorized contract term.

They are a scam/crooks. I called to cancel the service I had paid for a year in advance. They refused to refund my money with 6 months left in the contract. They also charged my account after I canceled months in advance, stating they only take cancellations a month before renewal, even though there was documentation of me canceling months earlier. I have filed a complaint with the BBB and the Secretary of State. Please if you read this file a complaint with the Secretary of State we have to bring attention to their predatory practices.