KeKu Reviews 

They looted money and disappeared ! there is no website ,no app,no customer support email or phone .Customers have their hard earned money in their account to make overseas call to their family .The people who own(ed) should have basic decency to communicate to customers if they are shutting off .This is fraudulent behavior and action needs to be taken . we need answers and need our money back.

I still had credit when Keku shut down with no notice. This is so unprofessional.

I have not been able to make calls to India from USA. However, I have some dollar amount left in my account, and I want my money back, whatever is left. Additionally, there is no option to sign into your account as previously (is the website down?). The consumer protection should look into it.

KEKU
I have money in my keku account and for 3 weeks I have NO ACCESS to my Account, and I cannot make any call. It means they are out of business or something behind. Please do not use. I would like to bring to CONSUMER AFFAIRS attention as I lost my money to protect other people. I hope in USA, the government need to take legal action on this company. A company does not respond phone calls, emails or any kind of communication.

I have been using KeKu for a long time, even when it was known as Stana. However, the service has been completely unavailable for several weeks, and I have been unable to contact the service provider. I have not received any response to my calls or emails.

KEKU, is a dodgy company. I have money in my account and for 3 weeks I have NO ACCESS to my Account and I cannot make any call. It means they have gone under and di nit tell anyone. I shall bring it to the attentention of CONSUMER AFFAIRS as they have defrauded many of us of our money in our account as I read on here. Please NOBODY should do business with KEKU. A company that does not respond to calls, emails or any kind of communication.

Have added $50 on my account but their service is not available and customer service number is not working. I lost my money and I had to move to a different company. Keku sucks

Unable to make calls, their website is not available, no number for customerservice. Looks like Keku is out of business. I still have credit in my account, No chance of getting my money back! Moving on to another calling app. Useless!

Keku has gone Kaput! Website is down, customer service number is unreachable, good luck getting your money back :(

Why keku customer service number is not working?

KeKu has been a game changer for me! Making international calls is now so easy with their smart dial numbers. I use a virtual number for my small biz and it's perfect. The call recording feature is a big win too. Super affrodable, reliable, and their app is easy to use. Highly reccommend!

If there was an option to give zero I would have chosen that. Keku has poor customer service. They deducted my balance from $8 to a -$0.09 for no reason. This is not the first time it has happened and they're claiming that I made a call for 22 minutes when I fully know that I made a call for 3 minutes and some seconds and have even proved that to them. I have deleted their app and will never use their service and I don't recommend anyone to use Keku.

I used Keku for over 5 years or maybe longer. They offered a decent and reliable service till they didn't!

I live in Canada and last month I had to do some calls to Mexico. I used Keku to make the 2 international calls as I didn't want to use my carrier and pay the expensive minute rate. To my surprise, I found $100 charge on my carrier bill at the end of the month and when I checked the phone numbers it turns out that they are the same date and phone numbers I dialed put using Keku.

I contacted Keku support over email and sent them the screen shots of the calls placed from keku and charges to same calls from my carrier. They said the reason I was charged by my carrier is that I chose to call using a Mexican number instead of local phone canadian number which makes my carrier charge me for the call! Who would have guessed that? And why is that option even there I asked. If I wanted to use my carrier why would I place the call through Keku? And why didn't I get a message from Keku when I was placing the call to warn me that calls will be charged via your carrier and at the carrier's rate.
I asked All these questions and got no answer but now have to pay $100 for a call that would have costed me less than $10 in the good old days of using keku.

Never using Keku again for sure nor recommend their now unreliable service.

I am an idiot, because I read the bad reviews here and still went ahead with using Keku. Now here I am, adding to the low ratings. I should have known better.

To add insult to injury, they list a support phone number which doesn't work, it just repeats a recorded message "YOU HAVE DIALLED THE WRONG NUMBER" over and over.

If there were an option for 0 stars, that's what this company deserves.

They take your money for "an international plan" that doesn't exist. When you ask for your money back, they provide extremely poor customer service. I just had to claim the charges as fraudulent through my bank!!!!

These people just take your credits and then don’t even refund you. I have called so many times and the calls were not even going through and they still took my credits, all my 20 minutes lost just like that without me even using them. Keku is a scam

I purchased a local number from them for $69.95. The number itself is a scam and I get random phone called from people saying that I called them when I didn’t. Seems like the number itself is pirated. I have contacted them for a refund.

Do NOT deposit funds into Keku if you don't want to waste your money. The following was their customer service response when requesting refund of the balance:

The credit currently on your account is unable to be refunded.

As noted in the Expiration Policy of the Terms and Conditions of our website (Section D, Part 2), an account becomes inactive after six months (counting from the date of last use) of no activity. After this six month time-frame KeKu is under no obligation to refund any remaining balance.

This is the worst app ever. They take your money for nothing.

This is a very bad company. Customer service non-existent. When I call international, they cut the credits even when call doesn't go through. Customer service sounds like they are in India and have no respect for anybody. They will hang up on you. Please stay away from this company