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2.9
4 reviews
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Utrolig ringe firma. Vi Har en industrimaskine opvask og hvergang den går i stykker skal man ringe og rykke og høre hvornår de kommer og samme svar hver gang. At de har meget sygdom lige for tidenog det svar fik vi også
I onsdags da vi ringede og rykkede efter 13 dage uden besøg.
De lovede dog og sende en mail når de havde talt med teknikkerne men vi har stadig intet hørt her 15 dage efter
Timepris på 1.132,00 DKK og noget de kalder "Standardudkald Process Solution" til 1.441,00 + reservedelsprisen, Værnemidler, Hjælpematerialer som måske ligger fair nok i prisen.
Service x 3 for selvsamme fejl - nu oppe på 9100 DKK - uden at KEN opvaskemaskinen fungerer. Servicechefen foreslår, at vi betaler for yderligere et servicebesøg mhp diagnosticering og udbedring. Urimelig og useriøs håndtering.
Jeg har lige haft en rigtig dårlig oplevelse med firmaet KEN A/S der forhandler f.x. industriopvasker og reservedele til dem. Så et reservedel har jeg haft brug for og kontaktede firmaet via mail. Supervenlig kundeservice, hurtig service og levering, derfor to stjerne. Da jeg har fået regning fik jeg en chok. Den meddelte pris på 186 kr var uden henvisning af KEN A/S uden moms. Men ikke nok dermed skulle jeg betale for en 500 gr pakke 66,16 kr fragt, og 75 kr gebyr fordi jeg bestillte under 1.000 kr.
Så blev den oplyste pris på 186 kr til 373,43 kr, mere end det dobbelte.
Hvor ring kan man behandle sine kunder. Jeg vil ønske mig at KEN A/S oplyser alle omkostninger ved bestilling. Alt andet er urimelig.
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