Payment taken, faults followed, responsibility avoided
I am sharing this review based solely on my own direct experience as a customer.
I paid the full amount for a boiler and central heating installation. Shortly after the work was completed, faults became apparent and affected the normal use of heating and hot water. These issues were reported promptly and repeatedly.
Despite clear communication and reasonable opportunities to inspect and resolve the problems, I did not receive an effective response. Follow-up communication slowed, then stopped, and no clear plan was provided to address the reported faults.
When a service is paid for in full, a customer reasonably expects accountability after installation. In my case, that expectation was not met.
This review is not written with the intent to damage, but to document my experience accurately and transparently. I encourage anyone considering this company to ensure that after-sales responsibilities, response times, and remedies are clearly agreed in writing before proceeding.