Klipboard Reviews 

★★☆☆☆

We moved to K8 expecting a reliable, integrated business system, but our experience has been extremely disappointing.

Since implementation, we have had repeated problems with ePOD, including connection failures, “Socket closed” errors, manifests not reaching devices, services requiring support intervention and ePOD failing at both of our depots.

After months of issues, ePOD had finally started to work reasonably well. Then, following another K8 update, it failed again. We have since been told that there is a known issue affecting ePOD, that a fix has been developed, but that it is not yet available in an official release. We have also not been given a firm date for when the problem will be permanently resolved.

Meanwhile, we continue to pay around £2,700 per year including VAT for ePOD and the associated services.

Our concerns do not stop with ePOD. We have also experienced other K8 problems following updates, including decimal and price-rounding issues that required a development hotfix, branch login problems and functionality that we previously had in Trader which has not been available in the same way in K8.

What makes this more frustrating is the amount of management time that has been spent raising cases, explaining faults, testing fixes and chasing problems that should not keep recurring in a core business system.

We have also lost several senior contacts we previously dealt with and have not been given clear replacements. Our previous account manager left and, despite the amount we spend with Klipboard, we have not been formally told who now manages our account.

I had already reached the point previously where I was considering moving away from K8. Senior people became involved and I was assured that the outstanding issues would be resolved quickly, which was one of the reasons we continued.

Unfortunately, I am now reconsidering our options again.

I fully accept that software can develop faults, but there is a significant difference between an occasional issue and a repeated pattern of disruption, fixes, further updates and then new problems.

We are paying for a business-critical system, not a test environment.

At present, I am losing confidence in K8 as a whole. Klipboard now needs to take ownership of the wider reliability issues, provide proper senior account management, give clear timescales for resolution and offer a fair commercial response for the periods where paid services have not worked as they should.

Friendly helpful staff. Very knowledgeable.

Great system and sales/service support. Got our system up and running in no time. Should have purchased years ago!!!

I’ve worked on the system for about 15 years, and my current company has used it for just over 3 years. The system itself is good. It has a wide range of features and works well once it’s set up correctly for your business.

Support, however, is a serious problem:

Very slow turnaround: Our calls take about 70 days on average to close. Sometimes we get no feedback at all while a call is open.
Detailed calls are still misunderstood: We log calls with full supporting documents, but the support analysts often still don’t understand the issue.
No understanding of how clients actually work: Analysts think about how a process should work in theory, not how it works in our business. Most companies run their processes differently in some way, and support needs to allow for that.

My feedback to Klipboard: after 15 years on this system, I know how capable it is, which makes the state of support more frustrating. If analysts took the time to understand each client’s workflows and gave regular, productive feedback on open calls, showing real progress and not just confirming that nothing has changed.

Really pleased with our experience getting set up with Klipboard Money. We’ve recently signed up for Pay by Link, Klarna and a card terminal for D&M Motors.
Haider made the whole process incredibly easy. The proposal was clear, everything was explained properly, and there was very little we needed to do ourselves. He was professional, approachable and always available if we had any questions.
It’s been a smooth and hassle-free experience from start to finish. Would definitely recommend speaking to Haider and the Klipboard Money team.

Our experience of working with Klipboard has been mixed. We have developed good relationships with a number of knowledgeable and helpful colleagues who demonstrate a real commitment to resolving issues.

However, some support tickets can be slow to progress, resulting in additional effort for our team. Where investigations take an extended period, we can find ourselves having to revisit issues and source fresh examples for problems originally reported some time ago.

We would like to see stronger end-to-end ownership, more proactive communication and clearer escalation and root-cause analysis.

The biggest opportunity is consistency: ensuring the high standard of support we experience at its best is reflected across the wider service.

We've recently moved our entire IT management over to Klipboard, which has been a pretty big project for us, moving away from our own on-site servers and into the cloud, along with rolling out Intune and improving security across all our depots.

Liam and Suandi have been the main drivers behind the project and have been brilliant throughout. They've been really helpful, patient and always happy to explain things or work through any issues we've come across along the way.

Since the move, Ryan and Mohammed from the support team have also been amazing with the day-to-day support. Nothing ever seems too much trouble and it's reassuring knowing we've got a team behind us when things don't quite go to plan.

If I had one criticism, it would be that support is currently only available via email. If someone is completely locked out of their PC, they obviously can't email for help, meaning someone else has to raise a ticket on their behalf. Generally this isn't a huge issue, but having a phone number for situations like this would make a big difference.

Other than that, I really can't fault the team. It's been a massive change for our business and they've made the whole process much easier than I expected.

A big thank you to Liam, Suandi, Ryan and Mohammed for all their hard work and continued support! 🙂

We've been using and working with Klipboard/Vigo Software for over 8 years now and they are a great team who always communicate well and get back to us to keep us updated on their progress on resolving any issues we have running a high-demand high-volume logistics operation where software functionality is operations critical.

They are quick to offer or suggest instant workarounds or alternative solutions while working on longer-term fixes, and keep things running smoothly. And will always reach out with a follow up and feedback with any solutions or fixes that are implemented.

Vigo team members are always friendly, affable, enthusiastic and invested in resolving any issue you contact them with.

We have been waiting years for product development for Current-RMS (OnRent) and updates to the software, which never happened other than a few minor changes that did not fix any of the major issues users have been asking for.

Then y'all did one of the worst roll outs of a user interface upgrade I have ever seen. The version that is currently released should still be in beta and is not even close to being ready for a wide release.

I get you wanting to make your software look like your other products but your software UI was already a very friendly and easy to use user interface and what you have now is an extremely buggy and almost unusable product. First of all, it runs super slow and takes forever to refresh. The color choices have been terrible and made it very difficult to read certain items. Text doesn't fit in many of the boxes and overlaps other text. Honestly it's an absolute mess.

I wish your development team had focused on giving us some of the many features we have been needing. The only reason I am even still using your software is because of the updates the guys at Hubapp.uk have been doing which has helped a lot. Y'all really need to take a serious look at what they have added and make many of those features a core part of your software. Maybe hire him and put him in charge of your development team or something!

We have relied on Klipboard for almost a decade building our film equipment rental business. The team has been responsive and progressive in building a product that we use and trust every day. The easy to use and affordable online platform has made running our business quite a breeze. The software talks to the programs we need it to and we've been able to customize the platform for our specific designs and use cases. We're really happy and couldn't imagine using another software. It feels like a modern platform that's been a pleasure for our team to use on a daily basis to manage our huge inventory of camera and lighting equipment.

Great service

Their communication is very poor during the process of building bespoke software. The time line applied can be too long and gets longer when the complete instructions for the build is not shared with the engineers from the start, is ridiculous. I don’t believe the company is customer focused, if they were, they would engage with the customer through the stages proactively instead on ignoring them.

We have yet to use this platform, as it is not simply a click a button and it turns on. The option does not connect into our Current RMS.

Comprehensive feedback on the products we needed to upgrade to.

I prefer every one

Great service

All very clear, given a choice with relevant details, once chosen I was sent a doc to sign.

No problems

During an upgrade process from B13 to V21, the Technical Team consistently demonstrated professionalism, expertise, and a genuine commitment to ensuring a successful outcome.

What stood out most was their willingness to go above and beyond. They were responsive, approachable, and always prepared to assist, ensuring that we felt supported every step of the way.

In an environment where great customer service can sometimes be difficult to find, their level of care and dedication has been truly refreshing.

We have worked with Klipboard for over 10 years now and it's been the best decision we made to have Klipboard as our system provider. They have helped progress our business forward year on year as they continually expand and develop.

Klipboard have just helped up us upgrade from K8 Babbage to ERP One. Such a major upgrade is a lot of work and can be a stressful time. The Project Manager assigned to us could not have handled the process better. He was organised, very effective, honest and we felt fully supported throughout the months leading up to and during Go Live itself at the end of June. We cannot thank our Project Manager and the Klipboard team enough for guiding us through this process. We are now trialing ePick and are looking at ePod.