After buying a Yonex 77 Pro in their Frederiksberg shop, I requested the Yonex Exbolt 65 strings at a standard tension of 10 kg. The shop's 'autopilot' stringer assumed I knew that they used a +10% pr... See more
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See what reviewers are saying
I am really happy with this company, always send my purchases on time, really fast and if I have a problem they have the best customer service! 👍🏼😉
Find - Select - Buy - Supply. Excellent from start to supply. Thank you.
Super webshop at handle i
Company details
Written by the company
Rackethouse din specialbutik inden for ketcher-sport. Du finder her alle vores shops med udstyr til både badminton, tennis og padel. Vi har de laveste priser på markedet og er kendt for vores ekstremt gode service og hurtige levering. Søger du hjælp, er du altid velkommen til at give os et ring eller sende en mail - vi er eksperter inden for vores område og kan derfor guide dig hen til det helt rigtige udstyr til netop dig.
Contact info
Holkebjergvej 120, 5250, Odense SV, Denmark
- +45 6590 6690
- info@rackethouse.dk
- www.ketshop.dk
3.6
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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They (do not) know best - auto pilot selling
After buying a Yonex 77 Pro in their Frederiksberg shop, I requested the Yonex Exbolt 65 strings at a standard tension of 10 kg. The shop's 'autopilot' stringer assumed I knew that they used a +10% pre-tension. I found out only after challenging the apparent tight strings. They said I should have know they would do this as they did this for every racket stringing! This blunder stripped the string of its engineered elasticity, leaving the racket feeling like a completely dead — especially on a low-stretch forged fiber string — and is a complete misapplication of string physics. Further misinformation: I was also told that they could not get a second 77 Pro as they claimed the Yonex Astrox 77 Pro was globally unavailable and restricted only to "domestic Japanese contract players". This is total myth - something shops often say to hide bad stock ordering. I found several 77 Pro rackets in other Danish shops. Resolution: they did, reluctantly, redo the restring correctly (at a normal 1:1 pull), but their defensive attitude shows a lack of customer care and a shop completely on autopilot.
August 18, 2026
Unprompted review
Reply from Racket House ApS
Hej BMH1965
Mange tak for din anmeldelse. Vi er oprigtigt kede af at læse, at dit besøg i vores butik på Frederiksberg har efterladt dig med en dårlig oplevelse – både i forhold til opstrengningen og den dialog, du har haft med personalet.
Det er selvfølgelig ikke hensigtsmæssigt, hvis vores fremgangsmåde omkring forspænding ikke har været tydelig nok, og vi tager dine ord om både rådgivning og lagerstatus meget alvorligt.
Vi vil meget gerne have muligheden for at tale med dig personligt om forløbet, så vi kan få rettet op på det. Vil du ikke nok kontakte mig direkte på js@zerv.dk
Med venlig hilsen
Ketshop.dk
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Super webshop at handle i
November 24, 2022
Excellent service and quick response
September 16, 2022
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super service
June 14, 2022
Super ekspedition
April 30, 2022
I am really happy with this company
I am really happy with this company, always send my purchases on time, really fast and if I have a problem they have the best customer service! 👍🏼😉
April 28, 2022
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God kvailtetsopstrengning til fair…
God kvailtetsopstrengning til fair pris. Havde en tid kl. 14.00 men kom 2 timer før, og så tog min ketcher med det samme :-)
April 27, 2022
Superfint- faglige og god assistance .
April 21, 2022
Genial levering.
April 16, 2022
Very good products
Very good products, great and patient customer service. I loved the product and the service I got.
February 3, 2022
Unprompted review
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fremragende service og fantastiske…
fremragende service og fantastiske produkter.
keep on the fantastic work
October 28, 2021
Prompt delivery as promised.
August 15, 2021
Hurtig ekspedition, men retur er ikke gratis
Fin og hurtig ekspedition, men ærgerligt at man selv skal betale for retur.
July 9, 2021
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OK I guess.Tennis equipment is…
OK I guess.Tennis equipment is expensive in general. Shipping was somewhat fast took only 2-3 days to get it.
June 12, 2021
It’s gooooooood
May 26, 2021
Såååå god 👍👍👍
April 5, 2021
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