It was a very good site before you had a very high chance of profiting but now its a bit lower
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started playing on this site back in 2021 and it really hit me. The cases variety is really amazing and the drop chances are genuinely better than most sites. Withdrew a lot of great skins and even wo... See more
Company replied
A decent site with a lot of entertainment and cases. Nice interface and navigation. Frequent contests. I don't like that their payment system doesn't accept cards from my country. But the fact that th... See more
Company replied
the animations for the cases are impressive, and you can have a great time with friends while exploring everything the site has to offer. There's an abundance of codes, cases, and skin battles to part... See more
Company replied
Company details
Written by the company
Open CS:GO cases, get the best skins for pennies - Key-Drop.com
Contact info
Upper Ground, SE1 9PP, London, United Kingdom
- help@key-drop.com
- key-drop.com
4.2
Great
46K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scamers?
Scamers?
First i was unable to winthdraw a skin then after i contacted support I got a ban to my account sayng i was cheating?! even though i ve been playing here for years and everything was fine.
ID: KRYTOYCHELL
This review will remain here till i get unbaned
September 7, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
Thank you for sharing your experience. We’re genuinely sorry to hear about the frustration this situation has caused. We understand how concerning it must have been to first experience difficulties with your withdrawal and then discover that your account had been restricted.
We understand that you would like a clear explanation and an opportunity to have your situation reviewed. Since account restrictions involve account-specific and security-related information, we’re unable to properly investigate the details through Trustpilot.
Please contact our support team directly through the Live Chat channel and provide your account information along with the details of what happened. Our team will be able to check your case and provide further clarification regarding the restriction.
We appreciate you bringing this to our attention and hope our team can provide you with the necessary clarification regarding your case.
Advertisement
I won and got permanently banned
Hello. My account was under verification for 3 days. I couldn't withdraw skin cause I had to contact with your support. I have now received a permanent ban for “fraud”. I strongly dispute this accusation. I have not committed fraud or attempted to manipulate the system. I have a Bright Water skin worth approximately PLN 3367 on my account, which I was trying to withdraw. But as soon as I tried to withdraw my winnings, the site permanently blocked me. They took the skins I had deposited and blocked my account. It’s pure theft. Please review my account and unblock it. I didn't used any bots or anything. Please manually review my account and provide the specific reason/evidence for this ban. I am willing to provide any information necessary to verify my account. I also request that my withdrawal/winnings are preserved while the review is ongoing. My Steam ID: 76561199385559384
EDIT AFTER REPLY: WHAT THE F…??? I didn’t use any others accounts. I am completly clear. It’s a real theft. I have neither owned nor operated a second Key-Drop account. Please specify which account was linked to mine and on what basis you determined that it belongs to me. I can't even contact you via technical support, since I've been banned. Give me my skins back! I don’t reccomend keydrop. Dont play there guys.
September 7, 2026
Unprompted review
Reply from Key-Drop.com
Hello there,
Thank you for sharing your concerns. We understand that receiving a permanent account restriction can be frustrating, and we would like to provide some clarification regarding the decision.
Following a verification of the account, activity associated with the use of multiple accounts and practices intended to gain an unfair advantage was identified. Such activity is prohibited under our Terms of Service.
As outlined in Section X of our regulations, attempts to exploit, manipulate, or abuse vulnerabilities, bugs, technical shortcomings, or other mechanisms to obtain an unfair advantage are strictly prohibited.
Based on the findings of the review, the account was permanently restricted and cannot be restored. We understand that this may not be the outcome you were hoping for, but these measures are necessary to maintain a fair and secure environment for all users.
If you believe the restriction was applied incorrectly, you may contact our official support team through the appropriate live-chat channel for further clarification regarding your case.
This is the worst out of the all sites…
This is the worst out of the all sites that exist for cs2 gambling out of 30upgrades 1-2 were successful even 1 or 10 or 60% nothing cases have so bad roi even the "exclusive drop" DO NOT DEPOSIT MONEY OR SKINS INTO THIS SITE I REPEAT!
September 6, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the cases and upgrades has been so disappointing.
We understand how frustrating repeated unsuccessful upgrades can be. However, each upgrade is based on its displayed probability, and previous losses do not increase the likelihood of a future win. Case and upgrade results are random and protected by our Provably Fair system, which allows users to independently verify their outcomes.
If you have concerns about specific upgrades, case drops, or an Exclusive Drop result, please contact our support team with the relevant details so they can review them and provide further clarification.
We appreciate your feedback and will continue working to improve.
Let me tell you something
Let me tell you something. Im someone that makes a gooood living. And this is not about me losing money. I lost money several times on different sites. But man, this site… this is the BIGGEST scam site ive seen in a while. I have accounts on multiple case opening sites including skinclub, hellcase, keydrop etc. And i played a lot on all those sites. My friend told me i should try key drop and i made an account and my oh my. I lost 2k in a day with no hits. Like 0 decent hits. the biggest hit i got is like 40 dollars. And i opened cases from 20-60$. I won ROYAL SPIN (gold spins) like 15 times every time it was a skin worth 15-30$. Dont EVER LIKE EVER make account on keydrop. I though skinclub is a scam site but man this is something else. In deleting it like immediately after i finish this review. From all the sites i played on (and i played a lot) skinclub is probably the best. With biggest return. This shitsite is like 0 return. Have a nice day keydrop scam bastards. I will write every possible bad review on every webpage about you. Plus i’ll post you on my instagram (i have 120k followers) and i’ll say you’re the biggest scam this planet has seen.
August 27, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
Thank you for taking the time to share your experience. We understand how concerning and frustrating it can be to experience significant losses over a short period, particularly when the results consistently fall below your expectations.
We want to clarify that spending more or opening higher-value cases does not guarantee profitable outcomes. Case drops are based on chance and the displayed probabilities, and results are protected by our Provably Fair system, which allows users to independently verify their outcomes.
If you have concerns about specific case openings or Royal Spin results, please contact our support team with the relevant details so they can review your activity and provide further clarification regarding those results.
Given the significant losses you described, we support your decision to stop playing. Your well-being should always take priority.
Scam
The difference for the same skin when you deposit and withdrawn it is huge. You need theoretically to win anothet half of your ballance just to be on zero. I don’t know what to say about the odds, I haven’t won anything good in 500+ cases opened, but the main problem is this bullsh*t that is not fair for the customer.
August 24, 2026
Unprompted review
Reply from Key-Drop.com
Hi there,
Thank you for taking the time to share your concerns. We understand how frustrating it can be to see a significant difference between deposit and withdrawal values, especially when combined with disappointing case results.
Skin values can differ between deposit and withdrawal depending on the pricing and market conditions applicable to each transaction. We understand why this can feel discouraging, and we appreciate your feedback regarding the transparency of these differences.
Regarding case openings, specific winnings are never guaranteed, regardless of how many cases have previously been opened. If continued play is becoming frustrating or you feel encouraged to keep playing simply to recover previous losses, we recommend taking a break rather than trying to win the difference back.
Thank you for highlighting these concerns. Feedback regarding pricing transparency and the overall user experience is important to us.
Advertisement
It is a scam weebsite
It is a scam weebsite, you can not win anything. Not even 0,5 cent upgrades are legit.
August 24, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
Thank you for sharing your concerns. We’re sorry to hear that your experience has been disappointing.
We understand that repeated unsuccessful outcomes, even on low-value upgrades, can be frustrating. However, individual results are never guaranteed. Upgrade outcomes are based on the displayed probabilities and are protected by our Provably Fair system, which allows results to be independently verified.
We appreciate you taking the time to share your concerns. If you have further concerns please let our support team to verify your drops.
HORRIBLE. DO. NOT. PLAY
Worst expirience on a gambling site i ever had. They let you win small winnings but the moment you want to upgrade to something that has 70-80% chance you are losing that for sure. And if you reply you can say your "Provably Fair system this, Provably Fair system that" but i DO NOT believe it whatsoever. Most fraudulent site and the greediest site i have ever laid my eyes upon. I would say some dispicable things but im going to keep composure i'm just going to say that its dissapointing to have people this greedy in this day and age. I just wanted to get my dream skin but now my dreams are ruined because of you. Thank you key drop.
August 16, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear how disappointed and frustrated you feel, especially after hoping to obtain a particular skin.
We understand that losing an upgrade with a high displayed probability can feel particularly frustrating. However, a 70–80% chance still carries a possibility of losing, and individual outcomes are not guaranteed based on previous results, the value of an item, or the amount played.
We also respect that you have concerns about the fairness of the system, even if our explanations have not reassured you. If needed, our support team can also provide information about the Self-Exclusion options available for your account.
Manipulating results
Manipulating results, they let you win low-value skins and then rig it the moment you decide to play with bigger amounts. I’ve never played on a site this untransparent
and I don't understand why a site that tampers with its random number generator and could be considered one of the largest platforms operates with such a lack of transparency
whats a scam...
August 7, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
Thank you for sharing your concerns. We understand how frustrating it can be when higher-value plays do not result in the outcome you expected.
We would like to clarify that results are not adjusted based on the amount played, previous outcomes, or the value of the items involved. Case results are random and protected by our Provably Fair system, which allows users to independently verify the fairness of outcomes.
We take concerns regarding fairness and transparency seriously. If you believe a specific result was incorrect, please contact our support team with the relevant details so the case can be reviewed.
You can also review and verify how our Provably Fair system works here: https://key-drop.com/en/provably-fair
just scam
just scam. I deposit more than 1000 usd, all trash. If u want open 50 usd case and take 1 usd, continue.
July 25, 2026
Unprompted review
Reply from Key-Drop.com
Hello there,
Thank you for sharing your feedback. We're sorry to hear that your experience with case opening did not meet your expectations.
All case openings on our platform are completely random and are protected by our Provably Fair system, which ensures that results cannot be manipulated or influenced. Every outcome is generated fairly and can be independently verified by any user through our Provably Fair page.
We understand that random outcomes can sometimes be disappointing, but they are based entirely on chance rather than the amount deposited or the number of cases opened.
If you have any questions about how our Provably Fair system works, our support team will be happy to explain it in more detail.
Advertisement
Banned for no reason after depositing and winning. Unfair!
I deposited my own CS2 skins into Key-Drop, used the balance to open cases, and won. I didn't use any cheats or bots, and my Steam API key is completely clear. But as soon as I tried to withdraw my winnings, the site permanently banned me. They took my deposited skins and locked my account. This is pure theft. Please review my account and unban it.My steam profile id:76561198748748969
How much time I will wait?
I still have banned they not unbanning me!!!
July 21, 2026
Unprompted review
Reply from Key-Drop.com
Hello there!
Thank you for letting us know about this.
We're glad to confirm that your account has already been reviewed and the restriction has been lifted. You should now be able to log in and withdraw your items without any issues.
We apologize for any frustration caused during the review process and appreciate your patience while the matter was being resolved.
If you experience any further issues with your withdrawals, please don't hesitate to contact our support team, and we'll be happy to assist you.
Got scammed yesterday
Got scammed yesterday. I've deposited $25 throw Crypto - nothing. I've waited a few hours - nothing. I've send a ticked to a support, they asked for Hash (i gave it). The ticket is closed, still $0 added to balance. Want to give these poor guys any money? Take me as a perfect example.
July 8, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
We’re sorry to hear about your depositing experience and understand how frustrating it is to not see the funds credited to your wallet balance.
Since you have already provided the transaction hash, please contact our support team again so the transaction can be reviewed further. If the payment was successfully confirmed on the blockchain, our team can investigate what happened and provide clarification.
We apologize for the inconvenience and hope we can assist you in resolving your deposit as soon as possible.
KeyDrop Withdrawal cannot be processed; please contact your administrator.
I increased my balance on the site from $1.50 to $22; I then participated in a "case battle" event against bots and won a Bayonet knife worth $513. My total deposit history on this site amounts to $165. However, when I try to withdraw the $513 knife I won, I receive a "Contact Administrator" error. I submitted a support ticket three days ago, but no one has gotten back to me yet. This was a completely legitimate and valid win obtained through a standard case battle event on keydrop.com. Please review my account records and the relevant match, and approve my withdrawal request as soon as possible. Do not hold up these winnings that I obtained legitimately.My Site Profile Name: CallPanzer
July 3, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
We’re sorry to hear about the difficulty you’ve experienced when trying to withdraw your bayonet knife skin, as well as the delay in receiving a response.
Please be assured that your case needs to be reviewed manually by our customer support team based on the relevant account information. Since you have already submitted a support ticket, we kindly ask for your patience or try contacting them back to request more information regarding your concern.
Again we thank you for providing the relevant details. We hope your case can be reviewed and clarified as soon as possible.
i put like 500 dollars what i get is…
i put like 500 dollars what i get is nothing this is bullshit website dont put your money in here
June 22, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
thank you for sharing your feedback. We are sorry to hear that your experience with our service did not meet your expectations.
The contents of our cases are awarded completely at random, and the outcome of each opening depends solely on luck. We have no ability to influence the results of any draw. Additionally, every case opening can be verified through our Provably Fair system, which ensures the transparency and fairness of the process.
We hope that your next visit will be a more positive experience. We encourage you to explore all the features and game modes available on our platform.
We wish you the best of luck.
Advertisement
Banned immediately after winning an $80 giveaway
I recently won an $80 giveaway on Key-drop.com, but instead of receiving my prize, my account was instantly banned. The site claimed the ban was due to "cheating," which makes absolutely no sense. I hadn't even logged into my account for days and wasn't even participating in the amateur giveaways. There is zero logic or valid proof behind this accusation.
For one of the largest CS2 skin gambling platforms, banning a user just to avoid paying out a small $80 prize is highly suspicious and unprofessional. It makes me question the financial stability and integrity of the site if they resort to such desperate measures. If you win anything substantial here, expect your account to be locked without any valid explanation. I highly recommend staying away from this platform.
For verification, the giveaway I won is "User giveaway #SVnvki53901" and my Steam ID is 76561198720025350
June 14, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
we have reviewed your case again and would like to inform you that your account has been blocked due to a violation of our service's Terms and Conditions.
As a result, we are unable to restore access to your account.
Impossible to withdraw, with huge markup.
I really hope everyone planning on playing on this site reads this. I gamble a lot, including csgo sites and the fact is that this site might be the worst one I've ever played on in my past years.
1. Withdrawal:
The site offers ONLY skin withdraw (this is fine since that's the norm on most csgo gambling sites). The problem is that even tho this is the case, you have no option to buy skins at all, if you have money on the site the one and only way to get it out is to risk it and gamble. The even bigger problem comes after this. Most skins you open on the site will not be withdrawable since they don't have it and you have to exchange it. The exchange mostly forces you into bad deals from my experience. But even if you did manage to get your hands on withdrawable skins, the price shown on the website is a total lie, they usually mark up the skins 10%-30% from real market value.
2. The site gives you "gold" and credits alike. These might feel like they are being generous however you will quickly see that this is the "rakeback" on the site and is much much lower than other gambling sites.
3. Support is decent, they lie about giving a response before 15 min but its not too bad I do get anwsers rather fast.
In conclusion if you really don't care about money and aren't planning on getting any value out of your gambling experience its an okay site but if you actually want to at least have the chance to win I STRONGLY recomend choosing a better site (it will be easy to do so since this is one of the worst ones)
June 3, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
we appreciate you taking the time to write a detailed review, however many of the points raised don't accurately reflect how our platform works, so we'd like to address them.
Key-Drop is a CS2 skin lootbox service, not a traditional gambling site with a marketplace. Our model is based on opening cases, and comparing us to classic gambling platforms with built-in marketplaces is not a fair comparison as these are simply two different types of services. Every item won on our platform is real and withdrawable. If a specific skin is temporarily out of stock, the user can always use our skin changer to pick a different item of the same value or wait until the original one becomes available again.
Regarding pricing, all case prices and potential rewards are clearly displayed before any purchase. Our skin values are based on current market data and are updated regularly to reflect real prices.
Gold coins are an additional currency that allows users to open special exclusive cases and participate in Skin Rush. Event Points are another bonus currency available during special events. Both of these provide extra value on top of the regular experience.
As for support, we're glad to hear you received fast responses. We always aim to handle every ticket as quickly and thoroughly as possible.
We understand that a lootbox service might not be the right fit for everyone, especially if you're looking for a traditional gambling experience, but for what Key-Drop is designed to be, thousands of users open cases and withdraw their CS2 skins every day without any issues.
Rigged systems and withdrawal manipulation – Stay away!
Rigged systems and withdrawal manipulation – Stay away!Texto da avaliação:"I am writing this to warn anyone considering using Key-drop.com. This site uses several predatory tactics to ensure users can never actually withdraw high-value items.Fake Stock/Withdrawal Blocks: When you finally win a decent skin, the site constantly claims the item is 'out of stock.' This is a deliberate tactic to prevent you from taking your winnings out of the platform.Forced Bad Trades: Because the item you won is 'unavailable,' they force you to exchange it for much lower-value skins or 'site balance,' meaning you lose money instantly in the process.Rigged Upgrade System: The site pushes you to use the 'Upgrade' feature on the items you can’t withdraw. Even with an 80% success probability, the system consistently fails multiple times in a row. It’s clear that the displayed percentages do not reflect the actual odds; the algorithm is rigged to make you lose everything.Predatory Loop: They create a cycle where you can't withdraw, you are forced to upgrade, and the upgrade is programmed to fail.This is not a fair gambling site; it is a sophisticated system designed to trap your money and skins. Do not deposit via Pix or any other method. You will not be able to get your prizes out.
June 1, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
thank you for sharing your feedback. We understand your frustration, but we would like to clarify a few important points regarding how our platform operates.
Regarding item availability, any out-of-stock situations are always temporary. When a won item is unavailable, we do not force users into making trades at a loss. We always offer the option to use our Skin Changer feature. This allows you to apply the full value of your win to immediately select and claim other available skins without any waiting time.
Our Upgrader mode, like all our features, operates on a strict Provably Fair system. An 80% success rate on any independent attempt still carries a 20% chance of failure. Experiencing multiple failures in a row, while unfortunate, is a statistical possibility and not an indication of algorithmic manipulation.
Every outcome on our platform is completely transparent. You can independently verify the results of your cases and upgrades using the client seed, server seed, and hash provided in your account history.
We encourage you to contact our support team directly so we can look into your specific profile, assist you with instant withdrawals via Skin Changer, and help you verify your rolls.
Better Avoid this - Scam
They market the sentence "Provably Fair system" which is totally fake. There is no Provably Fair System in Key-drop. They mostly do is bring you near the good item and make u ended up with the trash skin near to the best item. That happened me a lot of time. That way they expect us to think "oh so close, Let me deposit more and try more." This website is just you loose key-drop wins only.
And for the one who keep replying here on every review just prove us your system is "Provably Fair system". And also am not going to contact you through your system. Just prove us your website has 50:50 chance to win. not just 0:100
May 31, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
thank you for sharing your feedback. We want to clearly address your concerns regarding our system and how case openings work on our platform.
First, the visual spinner is designed purely for entertainment. The outcome of your roll is determined instantly the moment you click to open a case, based strictly on the mathematical percentages of each item. Landing visually "close" to a high-value skin does not mean you almost won it, as the actual result is already set by the Random Number Generator the second the case is opened.
Regarding the odds, case openings do not operate on a flat win/loss ratio like 50:50. Every item inside a case has a clearly displayed drop probability. High-value skins naturally have a lower chance of being drawn compared to lower-tier ones, which is standard for all lootbox mechanics.
Our Provably Fair system is a fully verifiable cryptographic mechanism. Before any roll, a server seed is generated and hashed. Using that server seed, your client seed, and the hash, you can calculate the math yourself and verify that the result was completely random and untouched by us. You do not need to take our word for it. You can verify the outcome using independent online calculators.
While we understand you prefer not to use our support system, our team remains available should you change your mind and want step-by-step assistance in mathematically verifying your specific rolls.
Advertisement
They hide the rules to steal your skins!
This site is extremely dishonest. You deposit your skins, they promise you a specific balance to open cases, but they completely hide the truth. They do NOT tell you upfront that after you give them your items, your balance will be locked. Only when you try to use the site or withdraw, they sneakily demand that you must deposit extra real dollars just to unlock what is already yours. This is total blackmail and a scam mechanism. They take your skins first, and then demand extra money. Do not trust them, they are hiding the rules just to steal from you!”
May 26, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
we’re sorry to hear about your experience and we understand how frustrating it can be when part of your balance is temporarily unavailable. In the case of pay by skins, these limitations are related to Steam Trade Protection, which allows users to reverse a transaction within a certain time, so part of the balance is temporarily locked.
All information about how much is available instantly and how much becomes available after 8 days is clearly shown in the deposit panel before confirmation and must be accepted to proceed.
We do not require any additional payment, there is only an optional way to unlock the remaining balance earlier by making a deposit using another payment method, but it is not mandatory. If you choose to wait, the full amount is automatically unlocked after the required time.
If anything was unclear in your case, please contact our support team, we will be happy to review your situation and explain everything in detail.
I know a lot of case opening sites but…
I know a lot of case opening sites but this one is a legit scam there's no RTP at all , they will just drain your every single pennies, you can be a unlucky today tomorrow and after tomorrow but there's no day to be a lucky because there's no RTP
May 24, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
thank you for your review and for sharing your experience. We understand that going through a persistent streak of bad luck can be very frustrating and lead to doubts.
Please keep in mind that every case opening on our platform is a completely independent event. The probabilities of drawing specific items are fixed and do not change based on your previous outcomes or your overall balance. This means that each roll is entirely random, and past results do not influence future ones.
Our platform operates on a strict Provably Fair system, ensuring full transparency. You can independently verify the fairness of every single roll by checking the client seed, server seed, and hash available in your account history.
We encourage you to reach out to our support team if you would like us to review your case openings together or if you need help with the verification process. We hope this explanation provides clarity on how our system functions.
scam scam scam
scam scam scam we can't verify the algorithm so maybe its a scam
May 2, 2026
Unprompted review
Reply from Key-Drop.com
Hello,
thank you for your review and for sharing your concerns. We understand that the mechanics behind the algorithm can raise doubts.
Our platform operates on a Provably Fair system, which guarantees that every outcome is completely random and fair. You can independently verify the results of any case by using the client seed, server seed, and hash available in your account history.
We encourage you to reach out to our support team if you need step-by-step assistance with the verification process. We hope this clears up any doubts and that your next experience will be a positive one.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.