KeyMe Locksmiths Reviews 

5,808
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,229 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently share that the self-service kiosks offer a very convenient way to make duplicate keys quickly without visiting a locksmith. People appreciate the straightforward, user-friendly process and the nice selection of specialty designs. However, some customers also noted that the duplicated keys frequently failed to work or fit into locks properly. Reviewers frequently mentioned frustrating issues with poor cut quality, rough un-buffed edges, and unexpected extra charges for finishing touches. Many shoppers feel disappointed when the final product is unusable and requires going to a traditional hardware store instead.

What people talk about most

Product

Consumers express deep dissatisfaction regarding the product, noting that many duplicated keys were not cut... See more

Service

People report ambiguous experiences with service, as some reviewers praise fast kiosks, affordable pricing,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the automated machine is very... See more

Price

Clients share ambiguous opinions on price, as some reviewers found the costs fair or affordable compared to... See more

Quality

Customers experienced significant disappointment regarding the quality, reporting that keys frequently failed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I gave it 3 stars one cause it was easy to use. The second reason, i had a key made, and it wasnt cut right. Thankfulky customer service was awesome and refunded me it. It was a convience not having t... See more

Company replied

Rated 4 out of 5 stars

The idea is outstanding. It is very convenient. Sometimes it can be difficult to find anyone that works at Walmart. However, there was a worker standing there watching me for the entire key process.... See more

Company replied

Rated 4 out of 5 stars

It did a great job making the key. The only concern I had was that the machine was always trying to add more features and costs and then software was confusing to use. But the convenience of having... See more

Company replied

Rated 4 out of 5 stars

I have used the kiosk three times, twice for door keys, once for car keys. The door keys worked fine. The car key process is fairly involved, as the keys have to be programmed while you are in your ca... See more

Company replied


Company details

  1. Locksmith
  2. also in
  3. Emergency Locksmith Service
  4. Key Duplication Service

Written by the company

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


Contact info

3.2

Average

TrustScore 3 out of 5

6K reviews

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3.2

All reviews

(5,808)

1,614 reviews in the last 12 months

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Rated 2 out of 5 stars

I bought 3 keys of which none work on…

I bought 3 keys of which none work on my deadbolt

October 31, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

customermatthew adams,

We thank you for your feedback and are very sorry to hear that none of the three keys you purchased worked on your deadbolt. We understand how frustrating this experience can be and would appreciate the opportunity to resolve this issue for you.

If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!

KeyMe Locksmiths

Rated 4 out of 5 stars

I like the convenience of getting a key…

I like the convenience of getting a key made without having to make an extra stop to get it done. The only thing I had trouble with was that the instructions weren't very clear. Had to get someone to come and help me with the machine.

November 5, 2026
Rated 1 out of 5 stars

Same day service is better

I’m not understanding why the key is being shipped instead of dispensed at the machine the same day. If I had known I wouldn’t have purchased.

November 5, 2026
Rated 2 out of 5 stars

I don't like that key machine it did…

I don't like that key machine it did copy my key right at all I would like to get my money back it's crazy that customers have to go through all this to get a key made

November 6, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

misty,

We apologize for the frustration and inconvenience caused by the key machine not copying your key correctly. We understand how disappointing it is to go through this process and not receive a working key. We stand behind our work and want to make this right for you. Please reach out to our customer support team so we can assist you with a refund and resolve this issue.

If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!

KeyMe Locksmiths

Rated 3 out of 5 stars

The keys i cut work ok

The keys i cut work ok, but not a clean cut. Threw one away. Store lost power with the last key i was trying to get cut. Never got it.

November 2, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

customer,

We apologize for the poor cut quality of your keys and the inconvenience caused by the power outage during your visit. =

If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!

KeyMe Locksmiths

Rated 2 out of 5 stars
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

customer,

We thank you for your feedback. We are very sorry to hear that your new key did not function properly in your lock. We back all of our work with a satisfaction guarantee and would appreciate the opportunity to help resolve this issue for you.

If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!

KeyMe Locksmiths

Rated 2 out of 5 stars

The one copied key that had the paw…

The one copied key that had the paw print detailing is very hard to get it to work and then is extremely hard the remove from the lock.
KeyMe
Satisfaction Gauranteed
Order Summary
Order #: GWCWL1

November 4, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Michael Monette,

We appreciate you taking the time to share your feedback regarding order GWCWL1. We are sorry that the custom-designed key with the paw print pattern is difficult to insert and remove from your lock. Our goal is always to provide fully functional keys, and we regret that this was not your experience.

If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!

KeyMe Locksmiths

Rated 1 out of 5 stars

Trash machine cut the end of 3 keys off…

Trash machine cut the end of 3 keys off and still charged my account!!!! APPARENTLY they think key tumblers work with keys with no teeth

Definitely would not recommend the service to anyone!!!!! Id recommend going to local locksmith and talk to actual person and grt keys cut

November 3, 2026
Rated 2 out of 5 stars

Way too expensive

Way too expensive

November 5, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Thank you for your feedback. We hear your concerns about our pricing and will review our rates to ensure we remain competitive.

If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!

KeyMe Locksmiths

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