keypay.com.au Reviews 

Support is terrible, no surprise they don't invite reviews.
It's April 2026, they've 'released' their HeroClear function for Superannuation payment but I get empty screens when trying to set it up. They insist it should be working and imply I'm just doing it wrong.
I then send screenshots and their answer is: "please clear your cache and browser history". That did allow me to proceed one more step but then their app did not recognise my NAB bank setting. Again a support ticket to be raised via their useless ZenDesk bot. It is useless because it provides incorrect answers and leads you down the wrong road.
It's obvious that their HeroClear product has not been properly tested and is not market ready.
This has cost me so much time.

I have had a very similar experience to the other reviewer. There are issues that can never be explained, or removed, so you live with them popping up on your screen all the time with Keypay saying there's nothing they can do. My current issue is there doesn't seem to be a way to give access to your accountant without creating them as an employee. If you send in a query, it will be non-answered with an automatic response that rarely seems to make sense or address the issue at hand. Such a shame as it had good potential, but now that we've introduced it into two businesses, we are trying to find a suitable way to extricate ourselves with minimal disruption.

I've been using this payroll software for several years on a daily basis and it has a couple of good features like uploading employee data and timesheets, but overall it's extremely poor. Frequent bugs that aren't investigated properly, no explanations, and rarely to customer support understand the issue, let alone provide an explanation or solution. Even now, I have the ATO telling me an issue is a software issue and KeyPay are telling me it isn't, so I'm stuck in the middle with no way to resolve the issue. The way they set up things is haphazard and often requires the same change made in multiple places in order to work. Avoid them if you want to avoid the constant headache.