24H Locksmiths LTD Reviews 

I'd really avoid using this company unless you're in an absolute pinch and have no choice.

The actual service was fairly good in that the man arrived very quickly and was able to get me back into my home within 20m of arriving. In that sense, they came to my rescue very quickly and efficiently which was great.

The cost, however, felt extortionate. I was told that it would cost £55 to have a technician come out to my propery but the exact cost would depend on the amount of work the technician needs to do when he arrives.

Upon arriving, the technician immediately said the only option was to drill the lock and replace it entirely. He said my lock was a complex one and that drilling was the only option, but I'm very skeptical.

The total cost came to ~£500 which honestly doesn't seem right at all - and this was me going for the cheapest option and resisting a £200 more expensive "higher security" lock. I didn't feel able to say no having already spent £55 just on the callout, but the price feels borderline scam.

Tomorrow, I'm going to call around some other locksmith companies out of interest and get their views. I'll delete this review if their prices come out in the same ballpark but I suspect I've just been scammed...

Appalling. Please avoid this company like the plague and always read reviews before you employ a locksmith.i could not do this at the time of this incident. I was the victim of an extortionate scam and left with no option but to fork out a sum of money which was at least two thirds higher than most decent, honest locksmiths would charge. This company, ran by a Romanian called Christian Mihai Oltean, based at a rundown address in Ealing has a landline number which cuts out after the first ring, Everytning was dodgy and screamed scam but I was in no position to quibble about the price. Hugely expensive and cost as outlined by the engineer bore no relation to the website. No attempt was made to pick the lock, just instant drilling and the whole thing was wrapped up in minutes. Having seen numerous TV programmes about locksmith scams, there was I, the victim of one, but I had no choice. My mistake was using this awful company. AVOID AVOID AVOID. I shall be reporting this company to the relevant authorities.

SCAMMERS - please avoid at all costs. Tried to charge me £750 for a broken lock. Disgusting people taking advantage of those in emergencies.

Be aware of this company the guy who came to fix the lock was completely scam the job was only 1 minute and took advantage of the situation because i was locked put with 3 young kids ask me to pay 250£ and it didn't even needed to do any drill or breakage of locks. When i asked why he said because its saturday night i will charge you £250 other wise u stay outside with kids very bad service and very rude staff only scamming people and taking advantage of situation never recommend this to anyone

I had a very disappointing experience with 24H Locksmith and would not recommend their services based on my experience.

The locksmith who attended, Gabriel, was unable to pick the lock and repeatedly stated that it was impossible to pick. He suggested drilling into the door as the solution. However, after contacting another locksmith company, they were able to pick the exact same lock successfully and without causing any damage. This makes me seriously question the assessment I was given.

Throughout the visit, Gabriel came across as rude, arrogant, and unprofessional. I also felt under pressure to agree to additional work and higher costs rather than being given clear and impartial advice about my options.

I was also unhappy with the pricing. The costs discussed did not match my understanding of what I was later asked to pay.

What made the situation even more frustrating was the complete lack of response from the company afterwards. I emailed 24H Locksmith twice regarding my concerns and never received a reply. I also called multiple times and was repeatedly told that the matter would be raised with a manager and that someone would get back to me. Despite these assurances, no manager ever contacted me and my complaint appears to have been ignored.

When speaking to the office staff by phone, I found them to be rude and dismissive. Rather than taking my concerns seriously and attempting to resolve the issue professionally, I felt that I was simply being brushed off.

Overall, I paid for a service that failed to resolve the problem, was told the lock was impossible to pick when another locksmith opened it without damage, experienced poor customer service from both the attending locksmith and the office staff, and received no meaningful response when attempting to raise a complaint. Very disappointing experience.

The locksmith himself was sound but I was quoted between 90 and 150 over the phone then the locksmith turns up and says it will cost me 210. He does the work which took about 5 minutes and gave me a bill of over 250 because he left out the VAT. It’s not difficult to give a proper quote.

Locksmith was excellent and felt he was following company policy and procedures, however, significant and exorbitant hidden fees and costs well above the price of other local locksmiths and the cost of the materials, as well as hidden VAT. Was supposed to be under £100 and, despite me checking if they would be required to drill the lock, when that ultimately turned out to be require, it rose to £330.

Arrived promptly and gave a quote of £129 plus new basic lock £130 but then charged £476…..AVOID

Very helpful and polite, professional, life saver.

Scammer told me £55 to do basic to get in my door the key was on the other side then he said he can’t use tools to get in and tried to charge my £285 😂 I told him
I’m
Not paying it so he used a crow bar and reckons he felt bad he was rude from the beginning it cost me £125 to use a crow bar

I am writing this review still in utter disbelief of the "service" this company has provided us. Today my wife and I , both in our 80s, came home to find our front door lock had seized meaning we could not gain access to our home. We had no other option than to call for an emergency locksmith as it was past normal shop hours. We were told on the phone that the cost would be about £50. The technician arrived fairly quickly and with just one look announced that it was a high security lock and would have to be drilled out. I asked the cost again and was quoted about another £189. The job was completed with a new lock fitted. I was then presented with a bill of £1300 ! This consisted of call out charge, drilling out charge. new lock barrel charge, new lock charge, labour charge for drilling old lock, labour charge for fitting new lock and charge for 2year guarantee (which comes with the lock anyway). I obviously questioned the amounts and finally the technician said he could give me the 2 year guarantee for free! But he would not budge with any of the other charges. So I paid £1111 pounds for a 20 minute job and no clearing up. What a total rip-off do not use this company!!

Use high-pressure tactics during a call out for an emergency to make you change your lock (and significantly overcharge for it). I didn't need a new lock I later realised, however they claimed I did and charged £400+ for it, substantially greater than the market rate. The locksmith, whilst resolved the initial issue of a key stuck in the lock quickly, was then rude, dismissive and aggressive. Would strongly suggest avoiding using this company and finding one registered with the Master Locksmiths Association.

Gabriel was great, good help; just make sure to confirm the final prices by phone to avoid an upsell.

Gabriel was brilliant and he carried out job very quickly & swiftly.
Thank you

Charged £490 to change a simple barrel lock - Didn't fit it correctly left a mess everywhere. It was such a confusing moment I just went along with it.

These people prey on people in stressful situations. Scam!

I won't use them, they are bad people, I definitely won't remember them. Christian My number has been blocked. 6/10/2025

DO NOT USE!! Charged £320 for a lock drilling (initially quoted £50) and then they wanted an additional £500 to replace it. Was not told the charges in advance - feels like a fraud.

They are scammers! My tenant called them as she couldn't open the door. They charged 50 straight away. Then they gave me a call and said in total would be around 400, which is an insane amount considering it just needed a new lock! However, I accepted to proceed. Total bill came as 658,8, with lines as "Labour for open door by force 180; Labout for fitt matt. 80; LAbour for fit the mechanics 50.

I kept challenging these additional charges but he was not leaving the property/ my tenant until the payment was sent. AVOID AT ALL COSTS.

The person came quickly .. I am elderly and alone and did not have luxury of comparison.
i was guttural in that he did make a good attempt to use the existing lock and asked me if i was happy before proceeding to drilling out old lock replacing cutting into door jamb to fit well and finishing the job neatly and sweeping up etc. I eould give him 10/10 for the work but I felt it was too high cost. i had no idea how high but that was down to 24H and not the excellent engineer.
with reflection i see that the co took advantage of my helplessness financially but otherwise my problem was solved quickly.

It's a bank holiday Monday and I reached out for an emergency call out.
The locksmith arrived immediately said he'd have to drill through the lock.
On the phone I explained that the lock was a basic lock- whilst it was higher security, it was on the lower end of high security locks.

Initially on the phone I was told that it would be £75 for the call out fee. When I asked for a full quote on the phone I was told that I had to wait and see what the locksmith said because they needed to see the lock itself.
In the end I was charged £75 for the call out, £160 to open the door and £120 for a new basic lock....plus VAT.
I was desperate to get in as I wasn't feeling well so under pressure I took the quote.
The locksmith himself was super efficient and did a great job, but I've been massively overcharged for less than £30 mins work and when I called back to discuss the final charge, there was no support.

Do yourself a favour and if you can afford to wait a little while, call around and get a better quote.