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Jamie arrived promptly to supply estimate for water softener, which I accepted. He came today and quietly fitted it, explained all about it and left my kitchen as if no one had worked in it.
Phil from Kindwater installed our Kinetico water softener a number of years ago. I had no hesitation going back to them to install an undersink water filter, having become fed up with needing to replace the jug on the side again and the monthly replacement of filters. Phil came initially and gave us expert advice on the two types of systems. We decided to proceed and Phil installed today. So impressed again with his workmanship especially drilling a hole in our granite worktop to take the water filter tap with no mess. This company are well deserving of their Which trusted trader certification.
A refreshing authentic attention to detail, and customer service... recommended.
Installation of Aquastream softener by very efficient and helpful engineer Jamie. He ensured we had a hard water tap and that Quooker was on soft by reconfiguring existing plumbing, supplying the adapter needed to do this. Great service and price for softener was good.
Ordered salt for my water softener, in 10kg bags, arrived promptly, driver very helpful - very satisfied / highly recommended.
The customer service promised to sell me some water hardness strips however I havr never received them. Even I chased over email, no body reply me.
Abrupt and then passive aggressive customer service via email.
Unnecessary, a little upsetting and has put me off.
I did eventually get the information I asked for but I don’t think I will feel comfortable purchasing anything from them now.
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