Kingandstate Reviews 

I have never experienced such horrible service. I started a claim for 13 month old on Oct.21st for a fridgedaire fridge purchased from The Brick and have been told one lie after another. The new date for the repair is now Nov.10th. Spoiled food claim, no lender fridge. Medication can not be stored as needed in the fridge. I would never purchase extended warranty again from this company.

I wish I could give this company zero stars. Buying a warranty from this company is a complete waste of money.

Our dryer stopped working just two years after purchase, and we have been waiting for a repair for over a month. When we contacted customer service, we were told that a technician would call to schedule an appointment. It took a week for the technician to contact us, and he said he needed to order parts without even visiting or inspecting the dryer.

Later, we were told that the parts were on back order and had not yet arrived at the warehouse. However, when we called customer service, they told us the parts had already been delivered. The conflicting information, poor communication, and lack of coordination have been extremely frustrating.

The company clearly does not value its customers' time. Instead of providing a timely repair, they have left us waiting for over a month with no clear resolution.

**We will not be shopping at The Brick or Leon's again.** This experience has completely destroyed our trust in these retailers. A warranty is supposed to give customers peace of mind, not cause endless stress and frustration. Save your money and think twice before purchasing a warranty from this company. Based on our experience, it has been a complete waste of money.

Horrible Runaround, Lies, and Stall Tactics Near Warranty Expiration.

King & State is using classic stall tactics to avoid honoring my 4-year Signature Warranty (Invoice: SAL102721QIOOQ). My dishwasher has seem to have a major failure and a documented history of its lower components melting, and my coverage expires in exactly 12 days on October 27.
I called their customer service line three separate times today. The second agent explicitly lied to me, stating she was placing me on hold to transfer me to a supervisor escalation team lead, and then hung up. When I called back a third time, a different agent told me that "it doesn't work like that" and that team leads refuse to speak directly to customers, forcing a 24-72 hour delay loop. They claim they can't declare the machine a lemon until a tech inspects it, but their own service network (Trans Global) has cancelled on me. This company operates in bad faith to run out the clock on paying customers. Avoid at all costs.

If I could write negative review I would.. disgusting service.. refused to fix my washing machine even though it was still under warranty

I have had a frigidaire gas range since 2022 and it just keeps giving trouble with the oven, I called King and state and reported that the oven stopped working in the 2025n and the tech came and changed the front board , then again same thing and the tech came back and replaced the computer in the back then second week of Dec 2025 . they sent a tech whocame and checked and said he would order the part, I kept calling as to when the part will be in, well the part and tech came in the second week of Jan 2026, then the range began making loud noises , a tech came and replaced deffective fan, then in August 2025 tech again came as oven cut off, but lights in the front bagan blinking and oven shut off tech replaced the oven switch, then again the lights began blinking and tech said he saw nothing but my daughter had a video of it, I called him and he said he will call King and state. well I called them and they said he closed the ticket , I sent them an email of how disgusted I was even asked for them to remburse me my warranty as they have my money and I have a deffective range, they sent another tech on Wed 14 or around that time I showed him the video and he said since he cannot duplicate teh event I will have to wait for it to happen again, this is the worst company to deal with it's a rip off and I even told them the only persons beneffiting from my warranty is Then and the tech, if buying anything from the Brick and Leons and warranty mentions King and state run very fast away from this everytime I try to bake the oven konks out never me and king and state again, six times techs were and counting

HORRIBLE!!! Between them ordering parts and sending someone out to fix my fridge, it has been broken for going on 2 months now, with no repair date in sight! Believe the bad reviews. This company is horrible. I will NEVER buy another appliance that has warranty with them!!!!!

Absolutely horrible service. Complete waste of money. They will deny you at every corner you turn. Complete scam. Refuse to do business with anyone that associates with king and state

i have tried to deal with king and state for a extended warranty for my range.
after 5 service calls and changing all electronics my problem remains.
the range freezes up while doing commands.
i asked numerous times for a new technician and yet, im always given the same one who cannot resolve the issue

My three years old fridge stupid SAMGUNG compressor died just after the long week. I have lost over 2,000. in meat. However, i called Samsung and their techanican was able to come out in two days to diagnose the fridge and confirmed its the compressor. When i did a second look at my invoice we bought the extended warranty KING AND STATE "POOR SERVICE AND VERY USLESS.
Now i have to wait on King and State 5 days for their techanican to come out to diagnose their findings. In the meantime I have to fridge, and two young children. I started out with a cooler, buying ice and keeping juice and milk.can only do this for so long.
I was offered a loaner fridge from Leons i have to do a deposit of $800.00 plus taxes :) Maybe i should just buy a new one...
However King and State have no compassion for you and your situation. They are quick to promote their warranty, yet failed to provide prompt service.
Their customer service, is useless no helpful in anyways. They sound cold with no compasion.
i honestly will sell this stupid fridge once its repair, and go by a Maytag or LG.

King and State, Hire competent, compassionate staff.
Improve management team.
Adjust escalation process...Managers held accountable to respond to customers when they are to.

My Samsung refrigerator required service, it took almost a month to get a service date. The csr or persons booking the appointment were disgustingly rude. No one took ownership of the situation. I lost over $1,000.00 in groceries,
My warranty, year of 2022 does not cover spoilage.
NO MANAGERS RETURNED MY CALL, Where is the ACCOUNTABILITY.
I had to get the store manager and Service manager involved where the appliance was purchased.
The staff are extremely insensitive,condescending, unprofessional.

King and State operates like a SCAM.
Suggestion
Call monitoring staff to be held accountable to ensure unprofessional behavior is immediately addressed, including termination of employment.

SENIOR MANAGEMENT Team,Please note customers paid for EXTENDED WARRANTY service not to be abused by staff that do not value having a job.

The treatment I received should be reviewed by the media.
King and State President & CEO fix this mess within the Organization.

I have been put through the wringer dealing with King State Warranty, Leon’s, and Whirlpool over a leaking dishwasher, and unfortunately, no one seems willing to take responsibility.

The warranty policy states that after three major service visits, the warranty company will contact Leon’s regarding a replacement unit. In my case, the repair technician came to my home three times, but the required part was never installed. Even more frustrating, only two of those visits were properly documented.

Now, the dishwasher has fallen outside of its warranty period — despite the fact that this issue should have been resolved months ago, while the unit was still under warranty. I literally have the replacement part sitting on my kitchen table that was never installed.

At this point, I keep getting passed back and forth between King State, Leon’s, and Whirlpool, with nobody taking ownership of the situation or providing a meaningful solution.

To make matters worse, this dishwasher has been leaking and causing damage to our flooring, creating additional costs and frustration that could have been avoided if the issue had been properly addressed when it was first reported.

We're a young couple preparing for our wedding, and the last thing we need is another unexpected expense caused by a warranty issue that should have been resolved months ago.

A warranty is supposed to provide reliable service and peace of mind. Instead, this experience has been the complete opposite. If you're selling a warranty based on customer protection and satisfaction, you need to actually follow through when customers need help.

I am extremely disappointed with how this has been handled. Customers shouldn't have to fight this hard to get a company to honour the service they're paying for.

Based on my experience, I would strongly encourage anyone considering a warranty through King State to carefully consider whether they are actually going to be there when you need them.

I have been put through the wringer dealing with King State Warranty, Leon’s, and Whirlpool over a leaking dishwasher, and unfortunately, no one seems willing to take responsibility.

The warranty policy states that after three major service visits, the warranty company will contact Leon’s regarding a replacement unit. In my case, the repair technician came to my home three times, but the required part was never installed. Even more frustrating, only two of those visits were properly documented.

Now, the dishwasher has fallen outside of its warranty period — despite the fact that this issue should have been resolved months ago, while the unit was still under warranty. I literally have the replacement part sitting on my kitchen table that was never installed.
At this point, I keep getting passed back and forth between King State, Leon’s, and Whirlpool, with nobody taking ownership of the situation or providing a meaningful solution.

To make matters worse, this dishwasher has been leaking and causing damage to our flooring, creating additional costs and frustration that could have been avoided if the issue had been properly addressed when it was first reported.

We're a young couple preparing for our wedding, and the last thing we need is another unexpected expense caused by a warranty issue that should have been resolved months ago.

A warranty is supposed to provide reliable service and peace of mind. Instead, this experience has been the complete opposite. If you're selling a warranty based on customer protection and satisfaction, you need to actually follow through when customers need help.
I am extremely disappointed with how this has been handled. Customers shouldn't have to fight this hard to get a company to honour the service they're paying for.

Based on my experience, I would strongly encourage anyone considering a warranty through King State to carefully consider whether they are actually going to be there when you need them.

They are the worst warranty company to deal with. Do not buy an appliance if the warranty is thru King and State. Find another appliance store that deals with another warranty company. You’ll be sorry if you have to deal with them. They give you pennies to replace an appliance that is only 4 years old and their service guy is not very knowledgeable in repairing appliances. Went to an appliance repair company and got the part to repair it myself. So much for the part was un replaceable .

This is the worst service u could get. Brick sells this insurance like its the best but its not! Its been a month my washer is not draining, the tech came to repair but left the site with no communication as said by my tenants. When I called the agency they said they havent got back any feedback from tech yet and it was after 2 days on the techs visit. I got a call from Technician today asking to make my washer more accessible for the technician and my drain pump has to changed. This happens after 2 weeks of no communication from them. The sad part is technicians now a days dont want to do their job done, they want everything on their hand so they could fix the machine, they want me to move the machine for them so they could do the service. I get these insurances so I get less head ache . Now I got to hire some one else to move the washer out for them to do the job.... so understand traps in these warranty #king and state #transglobal

I am disappointed and frustrated, I'm waiting 4 weeks to fix my dishwasher, still now nothing is done and the communication with them is null, no solutions no effort to satisfy clients

The worse company to deal with. You pay for extended warentee and get no service or bad service. It took 6 phone calls and two weeks to get s washing machine fixed. Still today not fixed. Awful service. Dont buy the extended warentee, not worth the stress...

Our LG fridge from the Brick failed. Took about a week for a technician to come and all they did was read an error code on the fridge which I already told them what it was and they didn't do any testing. I asked how long it was going to take to order parts and they said "We are not allowed to give out that information" so I had no idea if I was going to be out a fridge for a couple days or a couple months. They ended up coming back a week later and again left without fixing the problem. Now I have to wait another unknown amount of time to order more parts and don't feel confident they will fix it next time they come.

I had a Bosch dishwasher which stopped heating the water. It was under The Brick "Gold" warranty with King and State. Unfortunately for me, they use very poorly trained technicians from Trans Global with ZERO training on Bosch dishwashers. They replaced the pump + heater combo and this did not resolve the problem. This took 3 weeks from the original complaint. Then they sent another poorly trained technician 2 weeks later who said the pump + heater needs to be replaced again. It would take another 3 weeks for the part to arrive. I could not wait any more so I got rid of the Bosch dishwasher and purchased a Miele, with 5 year Miele warranty.

If I could give a zero I would. This company is terrible to deal with. We have been over a week with no washer. Called to speak with management to have another company come in because we never heard back from the company that was supposed to come in. No phone call back. That was last week. Called again today still can't get a chance to talk to a manager. Terrible warranty and terrible customer service. If your getting warranty make sure you don't get it with king and states.

Never again I will buy additional warranty with this organization. Over a month to get my dishwasher fixed. Still not done. Zero communication from the office or the technician on ETA. I am doing all the chasing!