KINTO Mobility U.K.  Reviews 

We contacted today to make arrangements for the return of a vehicle at the end of contract. Beth Brine was super efficient and explained everything fully. Beth confirmed all by email and when I recalled to make a change it was no trouble to make the required changes. Thank you Beth. Much appreciated.

Ashley was supportive and helpful with the process of moving my car back into the company scheme from salary sacrifice.

It has really been appreciated and I have reaffirmed the support shown to other colleagues

I had an issue with my cars collection. I phoned Kinto and Beth really went above and beyond to help resolve my issues which she managed to do.

I’m delighted to say Kinto employ real people who politely and professionally answer any questions you might have and explain and examine solutions to any challenges you have moving forward. We have been delighted with the quality of the personal service provided by Kinto staff . Responses are delivered efficiently, documentation is easily understood by customers and the progress of the arrangements are monitored and delivered. Toyota is a huge company this aspect of their infrastructure is personified in its simplicity. Real staff helping real people to achieve real outcomes in as short a time as possible, delivering cars and service that is second to none.

I needed extra flexibility on my account and customer service were extremely helpful. Beth in particular helped to arrange this.

I wanted to travel abroad and Venessa at Kinto was very helpful. Due to my car being new, it was not on the system so she fast tracked it that enabled me to get my VE103 certificate.

I would never lease a car with Kinto (Toyota or Lexus) ever again. They are absolutely scammers, ripping people off with end of contract charges and unnecessary damage charges. Terrible company to deal with. AVOID!

I received a very friendly yet highly professional response from a Kinto advisor named Beth Brine. She understood and dealt with my enquiry quickly giving me clear and easy to understand information, which made it very easy for me to choose the option that suited me. Great service in a friendly professional way, I would have no hesitation in recommending Kinto. I feel happy and comfortable that should I need to contact Kinto again I have a friendly advisor who I can contact and if Beth cannot help me directly I know she will put in touch with the people that can.

Spoke too staff at finance dept , he was so helpful after a slight confusion due too bank error.

Would I use KINTO again? Based on my experience, no.

At first, everything seemed okay. But when the tyres were close to the red on the wear indicator, the garage rang to say they wouldn’t replace them yet. Why pay a maintenance fee if you can’t get the maintenance done when you feel it’s needed?

We’ve just returned our Toyota Yaris Cross and received a bill for £260. Initially, that didn’t seem too bad—until I saw what we were being charged for.

Two tiny scratches inside the car were charged at £55 each. They were so small that I’d consider them normal wear and tear.

I can just about understand the charges for the exterior marks, although I don’t believe I caused them.

Then there was the key fob. In my opinion, the quality was poor: the plastic fell off within the first two months, yet I’ve been charged for its replacement.

Overall, it feels like there’s very little allowance for fair wear and tear. Paying a maintenance fee and then being charged for such minor marks at the end has left me disappointed.

Had dealings with Vanessa on the phone about extending my lease with my current vehicle.
Thought it would be a problem!
Vanessa dealt with it calmly and professionally and allayed my fears and managed to secure an extension of my contract for a further 2/3 months.
Good stuff!

Absolutely fantastic company. No issues and brilliant customer service. Recently spoke to Vanessa who was absolutely brilliant. Answered all my queries and was exceptionally polite.

Excellent support and service from Megan Dennis and her team. Explained all the options, and arranged for delivery of my chosen car to my house.

Dealing with Kinto has been an absolute nightmare, defined by a massive and seemingly systemic lack of communication. My initial enquiry was to request that they waive the termination fee due to the complete unreliability of my lease car, a Land Rover Evoque, which was plagued by numerous issues and delays. The extortionate cost of this car is simply not reasonable considering the abysmal quality and reliability I experienced. Because of these constant faults, the car has already been returned after just a year and a half.

To make matters worse, Kinto requested that the car be taken to Land Rover for inspection before dealing with the termination. This became yet another unnecessarily difficult and drawn-out process. On multiple occasions, I was given dates that I had already explained I could not attend, and the appointments being offered were weeks and weeks away despite me repeatedly explaining that, due to a change in my circumstances, I needed the vehicle terminating as soon as possible.

They also expected me to travel lengthy distances just to get the vehicle inspected. I specifically told them that travelling as far as Newcastle would really be pushing it for me. Their solution? They then booked me an appointment in York! It genuinely felt as though nobody was listening to anything I was saying. The entire process was a complete mess, with no apparent consideration for my circumstances or the urgency I had repeatedly communicated.

I was then left waiting almost three weeks for a single email response regarding my request to waive the termination fee, which eventually forced me to submit a formal complaint. True to form, Kinto couldn't even follow their own complaints policy and completely failed to acknowledge my complaint within the promised five working days.

When they finally bothered to reply, they tried to pass the buck yet again, claiming that Knowles Fleet needed to give them permission to handle the complaint. This makes absolutely no sense to me. My complaint concerns Kinto's own failures, their communication, their handling of my case and the service I have received from them, not Knowles Fleet. Yet once again, rather than taking ownership of the issues I have raised, responsibility appears to be passed elsewhere.

Every single interaction has been plagued by poor communication, unnecessary delays and zero compassion or understanding. If I had simply sat around waiting for Kinto to provide proper and timely responses, I genuinely feel I could still be waiting a year from now.

I am now facing even further delays simply waiting for my formal complaint to be properly addressed. The whole experience has been chaotic from start to finish. Between the unreliable vehicle, the ridiculous delays, unsuitable appointments, expectations that I travel unreasonable distances, weeks without meaningful communication and the constant passing of responsibility, dealing with Kinto has been exhausting.

A completely unacceptable experience from start to finish.

May I add, the response of telling me to email customer service is merely pointless, as I have done that almost 2 weeks ago, received a late reply, and still awaiting a proper response.

Ashley was very pleasant and helpful
When I asked about service interval he enquired on my behalf (contact with another department was required)
All my queries were dealt with efficiently and effectively
Also there I got through straight away, no requirement to hold before making contact

Beth from Kinto was able to sort the issue raised in one phone call providing a great responce

Lease car went back, I had a minor complaint,it was dealt with quickly & in my favour, really happy with the service overall.

Beth took my call and she was calm, informative and helped out very efficiently, Could do with more Beths in the world!

I have had excellent service. Thank you

I had an excellent experience with KINTO UK today. Kirsten Carmichael was extremely helpful, friendly and professional. She dealt with my query very efficiently and provided all the information I needed straight away. I really appreciate her excellent customer service. Thank you very much, Kirsten!