Kivacacao 

I love this product genuine health benefits been using it for 12 monthe ,but since Julyc26 ,i have recieved no product despite the company taking 5 x £115 payments ,and numerous emails to customer services
My nephew is waiting over 8 weeks for his 1st order for over 8 weeks ,
Not a good look and i would avoid this brand until it sorts itself out whatever there problems are.

They claim shipping in 1-2 days. The first order took a month before I received. Contacted customer support numerous times and they said oh were doing our best to ship it to you no explanation. Now the second order is at 2 weeks and still hasn't shipped.

Received my order today, 10 days after ordering

Looks a great provide, tastes good

Their customer service could be a little better

But product turned up as promised

Sadly this company doesn't care about customer service in any way possible. Be aware!!! Don't subscribe for any reason, it is almost impossible to unsubscribe from them. Very disappointed of this company.

Took £75 from my account never delivered the product it seems like they do this a lot, I’ve asked for a refund they just use AI for all emails you get nowhere I’ll claim it back through the bank.

My first order came through, although the delivery did take a good 6 weeks or more. The product itself is great. I made the mistake of making a subscription, so that have debited by account 5 times since and I've not received any of these orders. When I tried to cancel my subscription the page was listed "temporarily unavailable" It is now a month later and the page is still listed as "temporarily unavailable". When I wrote to them to enquire about the 5 orders that I've paid for that have not yet been shipped I received a very polite reply that it would be looked into. After not hearing any further for another 2 weeks I wrote again. Once more a very polite message to say it was being looked into. Still no reply after another 6 days. After requesting a full refund I was informed that they could refund 15% of the charge while they continued to investigate why the orders still had not been shipped. When I told them that I would be seeking professional advice they then offerred me a 30% refund. Their website clearly shows that none of the orders in question have been shipped.
There are many other companies that sell a similar product so my warning is that this company is not trustworthy.

For five months I’ve been arguing with kiva “customer service” (clearly an AI email system) to either send me my order from January or, when it became clear this wouldn’t happen, to refund me. I keep getting the same replies ensuring things will get looked into but clearly never do. Shame as the product is nice. Do not buy, there are other similar products out there.

SCAM BEWARE!!! First few orders came through fine and it was a great product our latest order however has still not arrived after 5 weeks and despite repeated emails to them the company is fobbing us off with no reply regarding when our purchase will ship. We asked for a refund and they today offered us 15% of what we paid as a refund! We have disputed the charge on our credit card and will not be dealing with them again.

This company is falsely advertising product of another brand. They sent fake product over a month later that wasn't what I ordered and refused to refund. They also failed to provide any quality documentation as requested.

Have not received orders in the past 4 months, so I cancelled my subscription, their email reply is auto generated. Asking for a refund an it fell on deaf ears. I would think it’s a scam to get you to subscribe to their product. They should be investigate for fraud activities. Had enough of this waiting, all my patience is gone.

Bought and received one shipment. Product is great. Have been charged four more shipments and nothing received, and company offered a partial refund unreceived product. Demanded full refund but yet to hear or see a refund,

Charged for a product which was cancelled and not received

Seems to be a scam. Stay clear