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Klimaworld Reviews 

146
•
TrustScore 3 out of 5

2.9

Hardware Store
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Company details

  1. Hardware Store

Written by the company

Klimaworld.com ist Ihr Onlinefachmarkt für Kaminöfen, Festbrennstoffkessel, Holzvergaser, Pelletkessel, Pufferspeicher und Solaranlagen - jetzt online kaufen!

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2.9

Average

TrustScore 3 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(146)

90 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered a couple of connectors and a…

I ordered a couple of connectors and a screen for an AC unit one month ago and still nothing has been delivered.

I wrote to them and basically got an automated email back that they have a lot of orders and please refrain from sending more emails.

Horrible service.

But, they get 2 instead of 1 star because of the fact it’s one of the few shops at all that had the controller screen I’m looking for - if it ever arrives…

April 22, 2026
Unprompted review
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Reply from Klimaworld

Thank you for your feedback. We are very sorry that you have been waiting for your order for such a long time.

A delivery time of one month for these items is clearly not what you should expect. We also understand your frustration regarding our communication. An automated response about a high volume of inquiries does not replace a proper update on the actual status of your order.

We appreciate that you also mentioned the availability of the controller screen positively. However, we understand that availability only matters if the product is ultimately delivered within a reasonable timeframe.

Please provide your order or contact details via Trustpilot so that we can identify your order and check its current status.

We sincerely apologize for the delay and the lack of communication.

Your KlimaWorld Team

Rated 5 out of 5 stars

An outstanding online shopping experience

I have been ordering online internationally for many years and it's rare that I will give a 5* star review as ordering from and delivering to Switzerland is not always perfect. However, ordering online from Switzerland with Klimaworld was well worth the 5*stars. From communications during the holiday season, payment, packaging, delivery and quality of customer service and goods make it a perfect online shopping experience. You cannot go wrong! Thank you to Klimaworld for the outstanding service.

December 23, 2025
Unprompted review
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Reply from Klimaworld

Dear Customer of KlimaWorld,

thank you very much for your outstanding and detailed review. We are truly delighted to hear that your international order to Switzerland met your expectations and that you experienced our service as smooth and reliable.

Your kind words regarding our communication, payment process, packaging, delivery and customer service mean a lot to us. Especially with international orders, we always strive to provide the best possible experience for our customers.

Thank you for your trust in KlimaWorld. We are very happy to welcome you again in the future.

Your KlimaWorld Team

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