KLIMCHI Reviews 

Beautiful products, incredible quality
Very helpful customer service - couldn’t have done more to help

I’ve had multiple purchases from this crystal company, and I have nothing but positive experiences. *Nikola* has always been extremely responsive, answering emails the same day or, at the latest, the next day. The team is competent, helpful, and always willing to accommodate any changes with a friendly and understanding attitude. Refund the money also was once as quick as possible without any problem. I highly recommend this company to purchase its beautiful christal objects with excellent service and reliable support.

I had an excellent experience with. Their customer support went above and beyond to make sure I received the perfect colors.

The glasses themselves are exceptional and absolutely beautiful. I truly appreciate the effort they put in to make everything right.

Amazing service and stunning products—I highly recommend them!

KlIMCHI has an easy to explore e-shop. Completing my order was very helpful. Also, the customer support team was available and very helpful, when I needed them.

KLIMCHI has a gorgeous product and a well trained and attentive staff

I had been eyeing the hobnail jug and tumblers for some time, but at the premium price point, I waited for the 20% off sale to purchase them. The glasses were underwhelming, but the jug beautiful, so I kept the set.

On inspection, the jug has a line of air bubbles in the lip I was worried might be a weakness long term. I reached out to Klimchi, but their response was dismissively final. It's a sign of a handmade product not a fault. Reluctantly I accepted as they gave me no other options for replacing the item.

Seven months later after light use I picked up the jug and heard a crack. On inspection a hairline crack had appeared on the handle, making it unusable. Again I reached out to Klimchi, again a dismissive response that it wasn't a fault or it would have been evident on purchase. When pushed, they offered a 20% discount if I wanted to replace it. I was unhappy but wanted to keep the set so agreed. They threw in a 'bud vase' as a token gesture only after I made it clear how unsatisfactory I found the response to be.

When the new jug arrived it was 20/25% smaller than my original. The original held 2 liters to the bottom of the neck of the jug, the new one held 1.6 liters overflowing to the brim. The complimentary vase was basically a shot glass.

Again I reached out, again, a completely dismissive response to say the jug is handmade, and advertised as up to 2 liters so 'minor variations' are to be expected. I'm baffled as to how a 20/25% reduction can be labelled minor.

In conclusion, I have wasted £265 on one jug I honestly believe to be faulty, one which is significantly smaller than advertised, and 6 tumbler glasses which really aren't worth the money. Customer service's stance has been to deny responsibility, or hide behind the hand made nature of the product to justify poor/ inconsistent quality.

Overall a wholly frustrating experience with a brand positioning themselves as premium and providing a quality service, and demonstrably unable to deliver on either promise.

I've posted this on the Klimchi website but posting here too incase it gets removed.

Fantastic customer service!! Perfect transaction.. I ordered the olive green small jug.. absolutely love it 🩷 ( already saving for the bigger one). I honestly highly recommend ordering from this company.. was a bit worried as I'm in the uk…better service than some companies based here!!! Thank you so very much… 😊 will definitely be shopping again!!

I mistakenly ordered various items in the wrong shade of green. Nikola could not have been more helpful arranging the return and replacement items which I have now received. Outstanding customer service could not have hoped for any better will definitely order again and recommend to others based on my experience x

Besides the pieces looking great, the customer service was top notch. We ordered our set and were notified right away that they had made a mistake. They went above and beyond to fix it and we are very happy with it.

Excellent customer service. Quick replies, and staff go above and beyond to make the experience as smooth and good as possible.

Excellent customer service. Got exactly what i needed to know, and very fast replies. Would recommend.

Fast, polite and effective customer service

I am still waiting on my delivery as Klimchi use Fed Ex & Im now on day 3 of taking time off work for Fed Ex to deliver & still no delivery. I am now taking another day off work to go & collect it so thats why im giving 1 star

KLIMCHI's Rosaline Hobnail Jug has brought a new level of charm to my home. Its delicate design and expert craftsmanship immediately caught my eye. This jug has quickly become a versatile favorite – perfect for displaying flowers or serving drinks with style.

The care KLIMCHI puts into their products is evident, and the jug's ceramic build feels both solid and graceful. It's a lovely addition that blends seamlessly with my decor. I appreciate a company that values quality and customer happiness.

If you're seeking a timeless piece to elevate your space, I highly recommend this jug. KLIMCHI has truly impressed me, and I'm sure you'll adore their work as much as I do!

Poor delivery service. I ordered a jug on Monday first thing as a present, which I needed by the weekend. The free delivery service quoted me 3-5 working days so I assumed I would be fine. When FedEx sent me a note telling me it would arrive the following Tuesday I contacted the help team who said they would try to push it forward. It didn’t help and the package arrived late, which is really frustrating and upsetting. If they can just pass off the blame to the courier company, then no responsibility is taken.

The unique beautiful design, manufacture work and the BEST customer service ever.
One would like to see more such companies with unique service.

Really beautiful timeless products and very uncomplicated service.

The vase is beautiful and we were very impressed with the efficiency of the service

Item was not received 14 days after promised delivery. The delivery service is part of the overall experience and not committing or following up on delivery is not great. I wasn't given any other option but wait indefinitely... without a date in sight

I am delighted with my new jug and six glasses. The colours are fabulous and the texture is amazing.