Koed BMW Kolind Reviews 

752
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service! KOED was my last hope to get a part, which actually can not be bought anymore, cause there is no production anymore of this part. KOED took care and really found one! Absolutely... See more

Rated 1 out of 5 stars

I ordered some simple parts for my bmw motor. Meanwhile i am stil awaiting for it and customer service says they are busy with it, and later it is in back order. Communcation is not good with this... See more

Rated 5 out of 5 stars

I've ordered parts for my BMW from Koed a few times. I am really satisfied with the prices, delivery time, quality, and to add to that, the professional advice that I received. Thank you, Koed!

Rated 5 out of 5 stars

ordered a lot from them and always got good quality. I'll give them 5 starts since the quality, price, shipping costs and customers support deserves it. they have the best stock in denmark fo... See more

Company details

  1. Car Accessories Store
  2. also in
  3. Auto Parts Store
  4. Auto Repair Shop
  5. Auto Wrecker

Written by the company

Alt i nye & brugte BMW reservedele til Danmarks bedste priser. Hos Koed er vi eksperter i BMW - vi kender alle modeller ud og ind. I vores shop finder du nye og brugte BMW reservedele, originale såvel som uoriginale i bedste kvalitet. Alle dele er direkte importeret og vi kan derfor tilbyde markedets bedste priser set i forhold til kvaliteten.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

752 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.5

All reviews

(752)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged parts; inadequate QC

This company has terrible quality control. They sent a damaged product. Their policy is: no returns or refunds after 14 days. The damage was discovered later than the 14 days and they wouldn't refund the product (even though there is evidence of the damage being present from the beginning). Policy is policy though, I understand that. It is just a shame that you pay 200 EUR for a product that is basically worthless, and the selling company can't even offer an apology or write a proper email.

Customer service is horrible as well. An inquiry about a product listed on the website gets no response, even after trying multiple times on both the Koed mailing address and Ebay. On the phone, employees tell they will get back to you with an answer, but you'll never hear from them again. (this was before the discovery of the damage so totally unrelated)

I suggest people looking for BMW parts to use other shops such as Schmiedmann (not always good, but better than Koed) or Hubauer.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered some simple parts for my bmw…

I ordered some simple parts for my bmw motor. Meanwhile i am stil awaiting for it and customer service says they are busy with it, and later it is in back order.

Communcation is not good with this company.
They answer, but never give a date when i could expect my order……

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

The Last Hope

Excellent service!
KOED was my last hope to get a part, which actually can not be bought anymore, cause there is no production anymore of this part.
KOED took care and really found one! Absolutely wonderful, cause the internet is empty! No chance to get one!
So they brought light into my darkness! May the force be with you!

July 3, 2019
Unprompted review
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Rated 5 out of 5 stars

Superb customer service!

I am afraid i can not put it "på dansk" :)

I have ordered fuel injector for my e30. when i got it i found out it had little bit of change in design. after calling Koed customer line we found out that guys mistaken the product. SO! Not only they did send me a replacement with not charging me a penny, but as well when i got it i was blown away that it was original unpacked fresh injector! AWesome? Right? And not even asked to send the other one back.

Second today i called to order some part which would allow me to drive my bmw allready tomorrow. ANd Peter (I think thats the great man who helped me) stayed with me on line after his working hours! And helped me to finish my order and sent it the same day to me!

I rarely leave reviews, but KOED guys you are the best! Enjoying the hell out of your fantastic service! Deffinetly gonna be coming back for more goodies! Keeo it proffesional like you do with your customers :)

July 7, 2016
Unprompted review
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