Kruidvat Reviews 

Had to wait hours before I got my digital tickets; and waiting for service felt like hours too...

Kruidvat is een zeeeeeeer slecht bedrijf in nee ja Mensen in Nederland koop nooit een appel card or a steam card eth kruidvat ze cards ar no
T working eth kruidvat soow dont get a apple de or a steam cards der eth kruidvat dont doe ith Mensen dont doe ith agen

I haven’t received my parcel, and I’ve already tried calling and chatting online several times, but there isn’t a single member of staff available to explain what’s going on.
I’ve been waiting for over four days.
I’ve also tried contacting PostNL, and they said that only the sender can resolve this situation, which makes it seem to me that Kruidvat is misleading consumers.

all their products are 90% overpriced. however, the customers will never notice, because they use electrical, light and color manipulation to put them in a daze and let them confused for 30 minutes.

talk about health

As an IT consultant, I have to say: your system architecture is… fascinating.
I placed an order #11004727199 that still hasn’t been delivered, yet your marketing engine has already decided I must be living my best life with the product. I’ve received “Hope you loved it!”, “Review your purchase!”, and “How was your experience?” emails — all while the package is still somewhere in the void.This tells me your backend is running on time‑based triggers instead of state‑based events. In other words, your marketing automation believes the order lifecycle is complete, while your logistics system is quietly screaming “NOT DELIVERED YET

Edit 8th Aug: I never ordered a return but still they marked the delivery as returned and I got my money back today. So all in all not a pleasant experience.

Stomme idiote website is gewoon bugged je kan niet eens doorklikken naar betalen amateurs

The website makes it difficult to check whether a product is available nearby. I had to search store by store, and if there is a better availability tool, it was not easy to find.

It is also disappointing that the website does not offer English, especially in a country where many customers speak it.

the experence is horriable, you could not contact human agent, the phone call is all dutch, the online chat is all robot, the dealy could be max 3 workdays, that is insane!!!!!!!!

Worthless. Ordered online, without creating an account (but have given them my correct e-mail), pick-up in the nearest store. Took my money. Never got an order confirmation (checked spam and the likes, nothing), no order number, no idea when this comes to the store, and no idea if they will even give it to me, just because I can show them a payment in my bank account. Tried contacting customer service in Messenger, no response. Tried contacting on phone, waited 10 minutes + (!), no answer. Apparently, there is a FAQ entry, where they nonchalantly explain that "jaaa, it happens that you don't get an order confirmation to your e-mail, but no worries check it in your account". I DO NOT HAVE AN ACCOUNT, I ORDERED AS GUEST. Frankly, seeing this marvel of a system, that cannot even send out order confirmations and how OK they seem to be with this, I am kind of glad, because this is the last company I will trust with my data.... So, in a couple of days I guess, I'll walk to the store, and see if in person they can/willing to help me, without an order nr to search for a package for me that may or may not be there. Fabolous.

I had an interview at Kruidvat Eskerplein, went horribly to say the least. The entire interview lasted only a couple of minutes, didn’t have any questions prepared and didn’t let me finish my sentences everytime i tried to answer. After the interview was done, I got told they would call be on Monday to let me know whether I got the job or not. They infact did NOT call me back and I had to go to the store to let them know I didn’t get called. Later that day, I got a phone call that lasted a total of 8 second saying “they couldn’t proceed further with me” and they hung up immediately after. This entire experience was horrible and will also stop purchasing from here. Screw you Kruidvat Eskerplein.

Just ignore these bastards anti-consumer thieves and buy your need from DM.de

Fast delivery, good communication

Worst customer support ever, I am trying to get a refund for a month. I have been ignored on Facebook, Instagram, phone call, customer support chat bot and still when they reply it is a generic answer without ANY action... Horrible, I will advocate against Kruidvat FOREVER.

Everything is fine with online purchasing unless for some reason you need to contact customer service.
They use an ai from wish.com called kiki to block your access to a real human, yes even on the phone. The AI is one of the worst I've seen. Chatting to a real person is also randomly unavailable during the times they say they are open. When I finally got through to a person on the chat, there was a solid 5 - 15 minute wait every time i sent a message for them to reply. Now I find out that they will not cancel orders??? Why when they are unshipped???? This is literally standard practice for most companies who often have a cancel button. Now I am paying postage for an item I no longer need, and am going to have to have to return the items via mail or in store.

horrible shop. non existent customer service!! employees who are constantly angry and unhappy. fake promotions.

Bought lens liquid, but lenses tore. Happened 2 nights in a row. Not great. Don't buy lense liquid here

Mistake in their system with special discount 2 + 3 (even noted on the invoice but I only got 5 x the two I paid for not the 3 extra’s - I call them, oh sorry yes but now the action has ended so I can’t help you. Now you have to bring them back to get your money back in the store and we can’t give you this discount anymore - I’m a very good and frequent customer but the customer service is really bad!

I placed an order for a purchase from this online store on 08-05-2025. The package has not been delivered to date and the postal company says that it returned the package to the store before delivery and changed the delivery date three times, but there is still no news of the package. Interestingly, after a long wait, the store's customer service impatiently replied that no one from the staff was available to follow up on this issue. A similar incident happened a while ago when I made a purchase from the etos online store. It is not clear whether the postal company or the seller is to blame for this incident.

I love the key holder!
It was easy to finalize my design and the final product was delivered earlier than expected.

Scammers who take people for idiots. They have it in a pseudo-promotion Gillette Intimate i5 Trimmer 1+1 free for 69.99e. What kind of promotion is this if one machine is in another In the shop it costs 35e.....???? This is a scam....