KRY Reviews 

The worst of everything

Worst experience I’ve had with a doctor Stavros Ntaountakis. He was late two times; both times over 10 minutes and no apology. Not friendly. Didn’t listen to me or what other doctors had suggested. Never using Kry again.

I made an appointment for a video consultation. 1 hour late the doctor turns up, no explanation. 15 second call, she couldn't help, and I should make a physical appointment. The app always seems to have no appointments available.
Utter waste of time.
It is actually easier to see a GP in the UK by a country mile and their system is under more pressure.

Im so angry. I was over THREE weeks ago we went to kry in sickla with our son to get a referral and they still haven't sent it. I have called them twice and they have just said that they were gonna reminde rhe doctor. The referral is written but not sent. What the heck is their problem? I will never go back to kry. So aweful!!!!

I purchased a health check package for over 1,000 SEK. I never booked an appointment, so no resources were used on their end.
Now I was told the service had expired—after 3 months without any reminder. When I contacted support, they said nothing could be done.
For a healthcare company that claims to help people become healthier, I don’t understand what you gain from this.
Are you hoping people who prepay and plan their health checks will simply forget? Because all you’ve done is disappoint someone who genuinely wanted to take charge of their health and trusted your service.

They used to be good and trustworthy, now what’s left is just an unfunny joke.
Doctors in the app are mostly there to say hi and give you 2-3 minutes of their attention. Good if you just want your prescription renewed without much talking, bad if you’re actually looking for help.

The Vårdcentralen is a big, unfunny joke. I went to the doctor with specific issue and questions, he didn’t even bother to look at my problem properly. I paid 275 kr for a THREE MINUTES VISIT and was told to just wait and take ibuprofen because my problem would pass. It never did and turned out to be more serious.
When asked if I could get referred for a blood test, he refused saying I have to book it myself and that their blood tests AREN’T EVEN THAT GOOD ANYWAYS, whatever that means!
Meanwhile, three years ago, another doctor at the same place would take my blood samples on the same day.

Finally, when I tried to ask about some other health issue that was bothering me at the time, I was told there was NO TIME FOR THAT. Looks like now you can only go there with one health problem and the doctors will only have 3-5 minutes for you before taking in the next patient and you can’t even go with more than one, simple issue that doesn’t require coming closer to you and looking at it.

I have never come across any healthcare provider that cares this little about people's health. Today, I took time of work for a doctor's appointment at kry. When I answered the video call I had accidentally turned the volume down low and in the 2 seconds it took to increase the volume, they hung up, telling me to book an appointment for another day. That tells you something about how little time each health care provider has for their patients.

It is a mystery to me how the people running this company, like their ceo, are comfortable with letting their company operate like this .These people should not be allowed to profit millions of taxpayers' money while treating the people like hotdogs on a conveyor belt.

Kry seems more eager to answer me on Trustpilot than through their services. Spending resources to manage their reputation on Trustpilot, rather than putting those resources into OFFERING HEALTHCARE, is another red flag waving in the wind.

Kry is ok for minor health issues. However, Kry failed to provide adequate care when I had a major problem unexpectedly.

An ambulance took me to an urgent care hospital. Once I was stable, the urgent care doctor referred me to my Kry vårdcentral the following morning. Kry canceled my appointment an hour before scheduled and rescheduled me a month later. We missed a critical window for blood tests after an incident. The receptionist was dismissive and told me to call every morning to check for sooner availability. Kry only tried to reschedule me when it was notified that I joined a queue to list/register with a different vårdcentral. The Kry doctor lacked curiosity, somewhat blamed me for the medical incident, and failed to order all of the tests she said she would. There was no way to respond to the doctor's message in the app to ask about the other tests we discussed. The app forced me to make a new appointment with a nurse, who dismissed my request and did not relay my message to my doctor.

Kry is terrible. Your health is important. Learn from my mistake. Form a relationship with a doctor who cares because you don't know when you might need a vårdcentral actually committed to your well-being.

Waste of your time and government money. My son has severe allergic reaction kind of symptoms. It was night so I called them. After analyzing pictures and live video, the nurse said please call to you vård tomorrow, we have long que so can’t write medicine. Can someone imagine? He needs medicine but she was excusing for que even she is chatting with us. Worst service, afraid of providing help. Uninstalled the app now. Never again. No worries why it’s ranking is super bad. My recommendations is not to waste the government money and don’t even try KRY, worst.

Terrible service. Was easy to book, but after….:
Had appointment and before it wrote all symptoms in the form. Doctor even didn't read it. Was talking disrespectfuly and was interrupting.
Never using again this service.

Had the displeasure of meeting Enes Drljevic. Hes useless. Has no idea what he's talking about, barely speaks Swedish OR English, rushed me constantly.

After he asked questions, he DIDN'T EVEN LISTEN TO THE ANSWER. How are you going to ask someone a question then not even let them answer you?!?! I cant tell you what's wrong if you dont shut up first.

Then he gave me incorrect information, didn't prescribe anything, no doctors note, literally didn't do a single thing of value unless they think interrupting people is valuable......

Useless, rude, waste of time and money. Never using kry.se again because obviously their standards are so low this useless waste of time got hired.

My partner got bitten by a tick, there was sign of inflammation and the head was in the skin. Phoned Kry for a prophylaxis. The doctor was adamant they would not prescribe it, rather wait for the patient to develop the illness. A Swedish colleague who had the same thing happen, was prescribed a prophylaxis as a precautionary step. The duration for which they had been bitten was the almost the same. I feel there is discrimination by the doctors for locals versus foreigners, on how they treat their patients.

Charges people wrong. NO EMPATHY.
Website does not say one cannot cancel on weekend. Only that one should cancel more than 24 hours. They schedule appointments for you despite it not being a date you can do it, then you will get penalized for their own wrong doing.

The app didn't work, and I still received an invoice. I tried contacting customer support, but it's impossible to reach them. They only offer phone support, and most of the time the call cuts off, saying "There are no more places in the queue"

Such a simple app! I have prescribed birth control 3 times now and it’s done in just a few minutes.

Horrible! The nurse/doctor did not show up and I had to stare at the screen for 30 min thinking they would come in soon.
TIP: Reschedule your appointment to "later" if this happens, and make sure to have at least 24h of margin. This way you can cancel without paying a late cancellation fee.
TIP 2: Do not use KRY

Fraud, they charge money with no help at all

The app didn't work, and I still received an invoice. I tried contacting customer support, but it's impossible to reach them. They only offer phone support, and most of the time the call cuts off, saying, 'There are no more places in the queue.'

These greedy charlatans are happy to take your money, but highly averse to piecing together the information you give them into substantiated conclusions.

A glaring example would be that they concluded in their consultation response I would be better helped by an ASD screening, because, quote "heredities exist".

The only piece of information they based this on was when they asked if anyone in my family had had an ASD diagnosis, to which I replied that my sister had Asperger's and ADHD while alive. The practitioner didn't dwell on this topic during our short meeting but went on to ask about other items of pertinence.

The problem, though, with the conclusion that came back to me in their letter of refusal, is that she had these hereditary factors on her father's side of our family - and her father is not my father.

Steer well away from these unscrupulous quacks.

Arrogant doctor laughed at me and my problems i've been having for 4 weeks straight. I was told if this proceeds over 10 days to contact my health provider. He said he wouldn't "care/worry" unless it was over 3 months and was scoffing & laughing at me.
Then also gave me FALSE information about a sickness (to which I have proof) AND accused me of poor hygiene to cause my symptoms which is absolutely absurd.
He then said if I can't "rest" I need "anti-kids" spray. Perhaps trying to joke but after already offending me 3 times, it was not the time nor place, I got NO help for my problems and a tonne of anxiety now.
Absolutely unprofessional, anxiety provoking and upsetting. I will NEVER use Kry AGAIN.