Krystalwigs Reviews 

It was total garbage wig. Over priced matted rat looking wig. I was actually scared at first thinking it was a rat. It had a funky smell to it. It cost over $30 to return the piece of trash, then they will take an additional $20 for not liking their scrappy Chinese garbage. Never will I purchase through Pinterest ever again. They don't care who they deal with! Never buy from keys talents they are trash company!

Do not buy from this company...unless you want to feel ripped off....it took more than 3 weeks to arrive. arrived squooshed in a completely mangled box and super cheap hair. want to return and they offer $20 refund and keep. no thank you, two days later $25 refund and keep. really? stand behind your return policy and take better care of the way they arrive!

They advertised a human hair wig in dark auburn. First it wasn’t human hair but cheap synthetic the color was not dark auburn but copper and looked nothing like the photo of the product ordered. When I asked to return this for a refund this was the following response I received. This wig was $191.23. I responded wth please send me further return information and they have not responded.
To resolve this, we would like to offer two options:

1. Keep the wig, and we will issue a $20 partial refund as a courtesy.
2. Return the item for a full refund. Please note that return shipping costs will be the responsibility of the buyer, and a custom handling fee may apply as items are processed individually from raw materials upon order placement.

Please let us know how you would like to proceed, and we will provide the appropriate next steps.

Best regards,

Customer Service Department

Received my wig a week ago and was preparing to return it to the company in china but I won’t bother as it sounds like too much of a battle to get a refund! The wig is terrible quality and looks nothing like the picture I wish I had read the reviews first before ordering!

Horrible company! They sent me a wig that was cheaply constructed and the wrong color. Then made me jump through hoops to get my money back…

Scam company, do not do business with. Buyer Beware!! The wig I purchased isn't what they advertise, they are selling salon pictures of American women, their wigs do not match what they are showing and the product is of poor quality. Don't even try to return because that's another nightmare because you're dealing with China and that's where you have to make your returns to.

Wigs looks like clown hair and aren't anything like the picture on the site.

This company is a scam. They sent me the wrong wig. The wig was junk. Im trying to return it and after8 emails I am still no further.
It looks like I have lost my money.

I would warn all potential customers never ever buy anything from this company!!! They are bluffing with quality and services. I bought two wigs of them with costs of over 250 $. The quality of both peaces were very poor. According to return policy and their instructions I sent them back to adres in China . My package was stopped in the Customer Service and now waiting for payment of Customer fee in more than 2 months. Krystal wigs response was: the fee is too expensive and they cannot do it. My shipping operator in Sweden says that it is Adresser opportunity to do it. We can’t do anything from Sweden. Never trust this company: they do all to swindle money!

This company is a scam! Please don't trust this site. I ordered 2 wigs . They looks nothing like the picture. It's sad there's so many wig scams today. It takes an act of congress to get a refund if at all. Please be ware!

They don’t deserve any star rating. The wigs look nothing like the picture in the ads, they aren’t real hair, they’re synthetic hair. Although I thought I was buying wigs with real hair according to their website. I just had a liver transplant and loss my hair from the medicine I am on so that is why I purchased 2 wigs from Krystal Wigs. When I received the wigs i knew right away they were not real hair, and no way near the wigs I ordered. I immediately requested to return and get a refund. I am getting a run around from them. After 7 emails back & forth with them they told me I can return but they will be deducting money for labor and materials and I will also be responsible for the shipping. It does state on their website that I would be responsible for the return shipping, which I agreed to pay but no where on their website does it mention that I would be responsible for labor & materials. I just turned it over to my credit card company. I refuse to let them keep my $300. DO NOT BUY FROM THEM, THEY ARE SCAM ARTISTS

The wig I received looked NOTHING like what I ordered. I wish I could show you the two pictures and let you decide for yourself.

I ordered my wig and paid extra for faster delivery, which didn't happen. And after weeks of waiting I received the wig, OMG it looked nothing like the picture and looked like a wig you buy in a costume store! Now I'm going back and forth with them trying to get my refund. WHY DIDN'T I READ THE REVIEWS!!

The wig had a great cut, but it had no part whatsoever..It was so matted where the part was supposed to be. They wanted a $20 return shipping fee .

The quality of their wigs is the worst I've seen. The caps are rigid and misshapen, the color is very unnatural, and the styles look NOTHING like pictured. They don't publish their return address and you have to wait for a response to complete a return. I'm not confident a refund will happen either.

This company is a complete fraud! Can not get them to respond to my emails, the wig looks Nothing like the picture they're advertising. It should be law against them taking advantage of consumers like this! The quality is so bad that I will not even donate it! Buyer please beware!

The wig they sent was terrible 😢 nothing like the picture and $40 to send it back what a joke please do not buy this book

I purchased a wig from Krystalwigs and received a wig that was not even close to the photo they advertised: wrong color, style, and terrible quality. I returned the wig and have had a nightmare with their response. Worst wig I have ever purchased and worst customer experience I have had with a return. Buyer, BEWARE, it's a SCAM!

Crystal wigs are a huge conn! They advertise human hair wigs
The wigs that they take your money for! Are an absolute mess!! window wigs.. 100% not human hair!!
I paid £108 for a wig which I was let to believe was the real deal... and now they are refusing a refund..
Don't be fooled by this company,there photo are false!!

The website is fraudulent and the company is fraudulent. The return policy as posted on the website is not followed in anyway. If you order from them just count it as a loss as there is no refund, return or exchange available. State Attorney Generals need to shut this company down.