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3.0

Average

TrustScore 3 out of 5

10 reviews

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3.0

All reviews

(10)

4 reviews in the last 12 months

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Rated 3 out of 5 stars

Ok... but stop with the email spam

Ordered product (an eMMC) and received 6 days later (at pickup locker). Not the outstanding service, just fine I guess.
Reason for writing a review is however the number of mails you receive. After the 28 August, I've already received 4 mails (not related to the initial order) from them or their partner. This is 1 mail per day.

I never asked to be spammed like this, nor that they share my contact info with their partner to be very pushing to submit a review. I've unsubscribed, but still getting mails from their partner.

So to Kubii: although I'm somewhat happy with the order (I received the goods, they were nicely packaged, shipping could have been faster / estimate could be more precise) but stop with the email spam. You can follow-up on "me being customer", but 4 mails in 4 days? An ok experience turns into a bad one.

August 28, 2026
Unprompted review
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Rated 2 out of 5 stars

They delivered my order very quickly

They delivered my order very quickly, and I can't complain about that, but I do want to complain about the massive amount of spam emails I've been receiving since then.

Yesterday, for example, I received five different emails from them. I never signed up for newsletters or invitations, yet they have been spamming me for days.

I requested account deletion days ago, yet I still receive emails I cannot read because they are in another language.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Kubii was extremely positive

My experience with Kubii was extremely positive. Everything was easy and fast at all times. The shipping was quicker than I expected. I was unlucky that the item I received included a defective screen unit, and even so my experience was a 10. The after-sales team gave me a quick and friendly response (both by email and by phone) from the very first moment, and they did everything possible to ensure that this setback would not delay my project.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Worst support and no reimbursement for broken item

Very bad support. I received a broken item that I had to send on my cost (after 3 months of purchase) during the warranty period.
Still after a further 2 months, no reimbursement, no item replacement. They have a lot of excuses, but no real suggestions.
This was my first and last purchase from these guys!

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

worst customer service ever

Their website advised on getting a CSI cable for connecting touch display to raspberry Pi5 instead of DSI.
I mentionned it to the customer service, asking for my cable to be replaced by the right one.
In bad faith, they corrected their website, and refused the replacement (it's a 2€ cable...)

August 19, 2024
Unprompted review
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Rated 1 out of 5 stars

You can only communicate with them via…

You can only communicate with them via the website and get an answer via a no reply mbx, answering this via the site only causes confusion. The item delivered did not match the order at all (ESP32 WROOM
instead of requested ESP32 ESP-12K) After countless emails, each time the answer is that people are going to look at it.

August 14, 2023
Unprompted review
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