Kunaki LLC Reviews 

Terrible customer service and 0 communication. I’d recommend anyone else rather than these guys

When i ordered the CDs i saw the shipping was 26$, I thought it was pretty fair and that it would cover all the customs and taxes, but after i ordered. I had to pay another 11$ for the customs and after they had arrived a week later i got a letter in the mail that i had to pay another 4$ for some random customs cost. So the shipping and customs alone cost 41$ which is pretty high. But atleast the CDs were in good condition and work well.

I would not recommend Kunaki based on my experience.

While the shipping costs are clearly displayed, they are already very high. On top of that, there is no clear warning that customers in Spain may also be charged customs and import fees upon delivery. The combination of expensive shipping and unexpected customs charges makes the final cost extremely high.

The product presentation was also disappointing. The cassette insert was poorly folded, giving the finished product an unprofessional appearance.

Customer service responded to my concerns but did not offer any meaningful solution or take responsibility for the issues raised.

Overall, an expensive purchase, disappointing presentation, and unhelpful customer support.

Emailed with an enquiry about their services on 23rd June, with no response at all.

That’s almost 1 whole month!!

I was really looking forward to hearing from them and getting to work with them.

This is beyond disappointing.

kunaki profited by payment to them from My customers of over 74 Albums. They claim paypal gets the money. Called paypal and they have no arrangement with Kunaki to pay out money above the manufacturing costs. They take your customers money and you never see any of it. They made over 5 Mil last year according to some resources. They stole my music and may be still selling it now till I get them in court for fraud.

Never again

Congratulations, Kunaki. You've managed to build a service that is simultaneously overpriced, dysfunctional, geographically delusional, and apparently run by no one.

The website? Pure 2004 nostalgia. Broken ASP links, a calculator that throws server errors, and a copyright footer that hasn't been updated since 2023 because why maintain a site when you can just let it slowly rot while still charging people?

Shipping to Europe? Sure! France doesn't exist in their country list (bold choice for a supposedly international service), but you CAN ship to neighboring countries for the low, low price of MORE THAN TEN TIMES the manufacturing cost. $26 shipping on a $2 CD. Genius.

And if something goes wrong? Their customer service will lose your receipts, offer you a partial refund, then deny ever offering it, then tell you to contact someone else entirely. Kafka would be impressed.

Kunaki in 2026 is a ghost ship: still sailing, no crew, taking on water, and somehow still charging passengers full fare.

1 star because zero isn't an option.

Kunaki LLC is selling software DVDs on eBay using false advertising. When you receive the DVD or CD it will not have the License and Product number (as advertised) in order to activate the software. When I contacted the "person" who sold the software they had unregistered from eBay, or disappeared with my money.

I enjoyed the initial ease of uploading and creating... how've after that, nothing is easy. 2 weeks for 1 cd, then after finding a mistake i begged for help and this was their response
"We ask you to go elsewhere. We ask that you no longer use our service. You are asking us to pay for your mistake. Your order will be trashed.

Thank you for understanding."

Ummmmkay.... nice to know my work is trash. I never asked anyone to pay for it. I asked that they change one thing!

In a day where good customer service is hard to find, we will stick with those that are willing to work with new producers. Clearly kunaki does not care one bit about anything but your money.
Hoping someone cool find my cds in their trash somewhere!

I ordered a custom vinyl and it shipped within a week and the quality is amazing I am very happy and I will be buying from kunaki again

my custom yandhi vinyl came, i paid 12 bucks for shipping and it got to NY fast even tho it came from nevada. quality and cover art were great, just had a few skips but thats the best your gonna get for that price.

shipping to the netherlands for 1! vinyl was 34 euros + 15 euros customs clearance fees. the vinyl sounds like shit and it took 3 weeks to ship. never again!

Extremely overpriced shipping and at the end of it all I had to also pay import duties. Obviously didn’t Pay them (import duties) cause the order of 1 CD was tittering the 25$ mark.
Never ordering again

Bought the Picture Disc vinyl and it came out with amazing sound quality, and a wonderful looking disc design 1:1 with what I sent in. I highly recommend Kunaki.

Me and my Band War and Rage were making a pre-print for your CD to see how they would turn to be. They CD's where well priced, so we ordered 3 of them. the platform was easy to work with, and everything. they arrived early and shipped fast.
The CD itself was cool, but the audio was quiet on full volume, on my CD player and Speaker both at 100. but they play well and still very hearable.
Mp3's are the reason i think its quiet, but could be wrong
overall, really liked them and would be good for CD production.
well packages as well :)

We ordered Blu-Rays for our film. Not only did Kunaki send us completely empty Blu-Rays, but when we complained and asked them to rectify the situation, they did not reply. Instead, they just outright cancelled our account with them, despite the money we had paid them.

I placed an order for records and received them on time. However, they were not working correctly and I have emailed Kunaki numerous times asking them to contact me to discuss the issue. NOT ONE RESPONSE FROM KUNAKI. Stay away from this company!

After ordering a bunch of records, we discover that these are cut at an alarmingly low level, meaning the signal has to be boosted so much it makes it impossible to use these records on a regular PA, even a fair home system will struggle with feedback. Upon providing this info to Kunaki, they claim the records they produce are only made for smaller systems and that everything is fine. If they had provided this info upfront we'd all be okay, but they didn't. Stay away from these amateurs. They do not know what they are doing. And on top of that, every single record on the order arrived damage to the sleeve. An absolute disgrace.

I am a musician and I wanted to have all my old EPs and albums on CD. Read about Kunaki online and gave it a shot. I have since ordered over 50 CDs from them and have not had any issues. They all come when they're supposed to and are in good shape. Every once and a while the case is cracked a bit, but that'd be the same if I ordered 50 White Stripes CDs from Amazon--they probably wouldn't all be in perfect condition.

Extremely low price per CD, low shipping, quick turn-around, no complaints.

I will continue to use them for every project I have from here on out.

The rest of the people on hear are either paid to review kunaki low or have never used the app. Kunaki is extremely affordable, ships fast, has several options for how you want your music or tv to be physically copied, and they ship out of Nevada incase you live in the US.

I used them to produce and make vinyls, CDs, then out of the blue I contact them because my orders arrived damaged and they closed my account with over 100$ in pending orders forcing me to refund pending orders I had with people. Now I am working with my bank to receive the money they stole because their customer service has no way of seeing how much money they owe me as they CLOSED my account for REACHING OUT TO CUSTOMER SERVICE. Do NOT use KUNAKI they produce cheaply made quiet vinyls anyways and their CD cases constantly arrived broken (I had a lot I sold these). Terrible company, terrible product, and even more terrible customer service. Scammers.