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Kutchenhaus Reviews 2,496

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to create dream designs that meet both aesthetic and practical needs. The quality of the products, including cabinets and overall finishes, is frequently highlighted as excellent, robust, and visually appealing, often exceeding expectations. The service provided, from initial design consultation to installation and aftercare, is described as seamless, efficient, and attentive to detail, making the entire process stress-free for consumers. However, some customers also noted issues with after-sales service, including slow responses to outstanding parts and a lack of interest in addressing problems once the installation was complete. A few other people also felt that the quality of some products was disappointing, with items peeling or breaking down within a few years, and some installations were reported as unsatisfactory, leading to further complications.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and attention... See more

Product

Customers consistently note positive experiences with product, often expressing delight with the quality of... See more

Service

Users describe positive interactions with service, with many reviewers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight with the high quality... See more

Customer service

Consumers find customer service to be positive, with many highlighting excellent communication, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kutchenhaus in Westbourne. Our initial contact with Olivia was welcoming & helpful. Sean produced a design for us which we loved. The installation was completed expertly by Dan & Alan who... See more

Company replied

Rated 5 out of 5 stars

Our first kitchen was from Kutchenhaus, we absolutely love it. From the moment we walked through the door, Ali was very helpful. He helped us design the dream kitchen we've always wanted. We were give... See more

Company replied

Rated 5 out of 5 stars

Petersfield Kutchenhaus gave us a great experience from first meeting, through the design process to the installation of our new kitchen! We were guided through the process by Mushtak, who listened to... See more

Company replied

Rated 5 out of 5 stars

We are absolutely over the moon with the kitchen and living area Kutchenhaus Hanley designed for us. The final result is exactly what we had hoped for and a lot more. We couldn't be happier with how... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Written by the company

Your kitchen can be a multi-functional space where good times and great things happen. Get togethers, celebrations, memorable meals – all the things that make a Kutchenhaus kitchen… The German Kitchen. Visit one of our over 100 kitchen showrooms nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Kitchenhaus MK a great experience

Kitchenhaus Milton Keynes - a truly outstanding experience!
From consultation to installation – they have been nothing short of amazing. The quality & craftsmanship of the kitchen, worktop & appliances are superb, it's completely transformed our kitchen into a warm and inviting space & made it a joy to spend time in.

What really made this experience stand out, though, was the team. They made the whole process smooth and enjoyable, and were always on hand to answer questions, offer advice, and go the extra mile to make sure everything was just right.

You don't often find a company that offers both quality products and outstanding customer care - they make other, bigger name kitchen specialists look very amateur by comparison. This has been one of the most best purchases we’ve ever made, and so glad we used Kitchenhaus, we can’t thank the team enough. Highly, highly, highly recommended!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous! From helping me to choose then fitting and calling in from time to time watching the process grow in to my beautiful pitching fab company from beginning to end. And stunning too

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

First class products and service

From our first consultations with Steve to the final installation by Paul, the Kutchenhaus team in Chichester have provided a first-class experience, matched by their high-quality products. The design process was exciting and easy with Steven providing great insights and advice without ever trying to impose his own ideas. Being able to see and feel all the different products in the showroom helped us make the right choices and know that we were getting the best quality for our money. The installation process was extremely smooth, from the advance guidance on what we needed to do to prepare things to their flexibility around our needs (we had a friend take away our old kitchen units – but Kutchenhaus were always prepared to step in for the removal stage if that plan fell through). The installation was handled by Paul and his small team of experts. Paul was easy to have around the house, communicated extremely well and did everything to an incredibly high standard. Whenever any of the little issues came up that are inevitable in a full new kitchen installation like ours, he explained them fully and provided satisfactory solutions. Similarly, post-installation when a couple of minor issues arose, the Kutchenhaus team were quick to respond and fix the issues. Overall, we are very happy with our new kitchen and can highly recommend the Kutchenhaus experience, both in terms of products and service.

February 18, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for taking the time to share such an amazing 5 star review!
It was an absolute pleasure working with you on your new kitchen, and we're delighted to hear how happy you are with the finished result.
We'll be sure to pass your kind words on to Steve and Paul, they'll really appreciate them.
It's great to hear that you enjoyed the design process and felt supported throughout, from the first showroom visit right through to installation and those final finishing touches.
Thanks again for choosing Kutchenhaus Chichester and for taking the time to share your experience.
We hope you enjoy your new kitchen for many years to come!

Kutchenhaus Chichester Team

Rated 1 out of 5 stars

Very disappointing experience.we…

Very disappointing experience.we visited Kutchenhaus Cheltenham branch twice by appointment and spent a significant amount of time working through the design process. The design was completed,and we were told it would be emailed to us.
However,from that point onwards,all communication stopped.despite several emails and phone calls,we received no response whatsoever.our calls were not answered,messages ignored,and we never received the promised design.
We understand that businesses can be busy,but basic communication and courtesy are essential,especially when customers have invested their time and are considering a major purchase.the lack of follow up and complete absence of communication has been extremely frustrating and unprofessional.
Unfortunately,based on our experience we cannot recommend this kitchen company.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

9 Months on - still not complete

I Went to Kutchenhaus about a year ago got a quote to add some cabinets to my existing kitchen (I understood the colours would not match I would spray the cabinets once installation was done)
Installation was in September and what was supposed to be a half day turned into a day as there were several incorrect measurements - the installer luckily was able to make a plan
but still not all the cabinets were install and there is a still a gap in the kitchen where a cabinet should be. I have paid in full already and ahead of installation but here we are 9 months later still not done. Can't spray-paint the kitchen yet still the last one is installed. I have emailed, called, written and only when I can get hold of them its either a problem in germany where the cabinets are made or some other issue that is totally out of their control. But 9 month of excuses is all I've had. The quality of teh cabinets which have been installed is good, sure but the job is just not complete.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing kitchen.

I visited Kutchenhaus at the Cardiff showroom where I was impressed with the kitchen furniture and appliances. The staff were very helpful and informative. After the survey I received a design plan and was impressed and knew this was for me. The creation of the new kitchen is amazing and the installation engineers were polite, friendly and professional. I was kept up to date with what was happening the next day and had plenty of opportunity to ask questions, nothing was a problem.

February 3, 2026
Unprompted review
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Reply from Kutchenhaus

Dear Alison,

Thank you for your lovely review.
We’re delighted to hear you had such a positive experience at our Cardiff showroom and that you’re pleased with your new kitchen.
It’s great to know our team and installers made the process smooth and kept you well informed throughout.
We truly appreciate you choosing Kutchenhaus Cardiff and hope you enjoy your kitchen for many years to come.
Many thanks,
The Kutchenhaus Cardiff Team

Rated 5 out of 5 stars

Great friendly service and quality kitchen

We originally thought kütceonhaus would be out of our price range but were recommended to go and get a quote by a family member. As soon as we stepped into the showroom, the friendly service and attention we received from Pete and Jess was far superior to anywhere else we had gone for a quote. When Pete designed our kitchen we could tell he had really listened to what we were after and even added touches to the design plan that were personalised to us which made us feel like he cared about giving us a kitchen that exceeded our expectations. The quote we received was comparable with competitors and what sold it for us was the service we received and the quality of the kitchens.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly designed new kitchen


We are absolutely delighted with our new kitchen from Kutchenhaus Stoke and couldn't be happier with the service we received from start to finish.

Ali designed our kitchen perfectly, really taking the time to listen to our wants, needs, family lifestyle and budget. It felt like our ideas and priorities genuinely mattered, and the end result reflects exactly what we wanted.

Kirsty was alongside Ali every step of the way throughout delivery and fitting, ensuring that any adjustments needed during the process were addressed smoothly and efficiently. Their communication, support and attention to detail made the whole experience stress-free.

Fantastic customer service from beginning to end and a team that truly cares about getting things right for their customers. We would highly recommend Kutchenhaus Stoke to anyone looking for a beautiful kitchen and an excellent customer experience.

May 27, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your lovely review. We truly appreciate your recommendation and that you took the time to share your experience.

It has been a pleasure working with you and your family, and we’re delighted to hear how happy you are with the final result.

Enjoy your beautiful new kitchen!

Best wishes,
Kutchenhaus Stoke-on-Trent

Rated 5 out of 5 stars

Clitheroe (Lancashire) branch

Clitheroe (Lancashire) branch
We honestly can’t recommend Kutchenhaus Clitheroe enough! From start to finish, everything just went really smooth and easy. Danni and Danny were great the whole way through, really friendly, easy to deal with, and always kept us updated, we never had to chase.

The kitchen is stunning, it’s everything we wanted and more and the quality of the kitchen and the installation is top notch. Everything turned out even better than we expected. The whole team were fantastic, we used the tradesmen recommended by Kutchenhaus

We are over the moon with the finished result and honestly just wish they did bathrooms too! Big thanks to everyone involved. we would definitely recommend Kutchenhaus Clitheroe to anyone looking for their dream kitchen.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Kutchenhaus

Kutchenhaus - Cardiff
Sleek Modern Design & World-Class Customer Service!
We recently brought our kitchen from Kutchenhaus. The results are spectacular, but their exceptional customer service is what truly set them apart. They communicated clearly, answered our endless questions with patience, and treated our home with absolute respect.
* Shahab (The Designer): He created a stunning handleless cabinet layout with a massive waterfall island. Shahab was incredibly accommodating, adjusting the blueprints multiple times until they matched our exact vision.
* Luke (The Kitchen Fitter) Incredible attention to detail defined his work. Luke perfectly aligned and installed the cabinet meticulously. He even spotted and fixed minor manufacturer defects I completely missed. A true craftsman.
* Sarwar (After Care) Most companies disappear once they receive final payment, but Sarwar went above and beyond. Promptly addressing minor issues with speed and reassurance. His dedication to customer satisfaction did not end when the project finished. It is incredibly reassuring to choose a company that completely stands behind the quality of their work.
The team delivered a striking, clutter-free space on time and within my budget. We highly recommend Kutchenhaus- Shahab, Sarwar, and Luke for their elite craftsmanship and stress free, client-first approach.

May 22, 2026
Unprompted review
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Reply from Kutchenhaus

Dear Lalita,

Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re thrilled to hear how pleased you are with your new kitchen and with the service provided by Shahab, Luke, and Sarwar.
It means a great deal to the whole team to know their work made the process smooth and enjoyable for you.
We truly appreciate your recommendation and your kind words about the design, installation, and aftercare.
Feedback like this motivates us and reinforces the standard we aim to deliver for every customer.
Thank you again for choosing Kutchenhaus Cardiff — we hope you enjoy your beautiful kitchen for many years to come.

Best wishes,
Kh Cardiff team

Rated 5 out of 5 stars

Excellent Kitchens from design to price…

Excellent Kitchens from design to price and installation plus great quality

We went to all the Normal ones and Kutchen Haus with Nathan was the only 1 of 5 that actually came up with new layouts and not just repeat what we had in a new colour . The result more space better layout and somehow a bigger fantastic Kitchen. No hard sell just good honest recommendations listening and suggesting

Fitting wise from the kitchen units & lighting to the tile floor it was all excellent - Ivan made a first class job with no issues and always making sure were happy and leaving a very tidy and functioning room each evening - best fitter we've ever used and we 've had a few kitchens over the years

November 20, 2025
Unprompted review
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Reply from Kutchenhaus

Thank you for taking the time to leave us such a lovely review, we really do appreciate the feedback! It was a pleasure working on your project.
We hope you and your family enjoy your kitchen for many years to come!.

Kutchenhaus Stafford team.

Rated 5 out of 5 stars

Exceeding all expectations

We bought our kitchen from Andy Wilton at Kutchenhaus York. What an amazing guy, who had great product knowledge, totally committed to offering the best possible experience to us while guiding us to our choice of kitchen. We are thrilled with the end product and his attentive and professional manner throughout was such a bonus. He was great to deal with, so professional and our kitchen is stunning . Thanks so much Andy and kutchenhaus

September 20, 2025
Unprompted review
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Reply from Kutchenhaus

Thank you for taking the time to write this fantastic review. I enjoyed working with you, and the end results are truly stunning.

I wish you both many happy years in your beautiful kitchen.
Andy and the team at York

Rated 5 out of 5 stars

Fantastic experience with Kutchenhaus…

Fantastic experience with Kutchenhaus Stockton Heath,Warrington. The whole team were professional, friendly and helpful throughout. Hannah was instrumental in seeing us through the whole process from design to post fitting checks, nothing was too much trouble. Extremely patient during the design phase when we were unsure of exactly what we wanted, meticulous in taking measurements and so helpful throughout. We are absolutely thrilled with our new kitchen, quality of the units and appliances are fantastic. Would definitely recommend.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Swansea store

We are thrilled with our Kutchenhaus kitchen from the Swansea store. We had several design meetings with Shahab who was very knowledgeable and patience with our indecisions! Communication throughout the process has been first class from everyone. Egle was superb at keeping in touch. We fitted our own kitchen and the team provided advice when needed.

March 4, 2026
Unprompted review
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Reply from Kutchenhaus

Dear Lorna,

Thank you so much for sharing your experience with us.
It’s wonderful to hear how pleased you are with your new Kutchenhaus kitchen.
Shahab will be delighted to know that his guidance and patience during the design stage made such a positive impact, and Egle will be very happy to hear your kind words about the communication throughout the process.
We’re also glad the team could support you while you fitted the kitchen yourselves.
Knowing that everything came together smoothly means a great deal to all of us.
We hope you enjoy your new kitchen for many years to come!
Best wishes,
KH Swansea team

Rated 4 out of 5 stars

New kitchen

Professional service from Ryan and his Swansea office colleagues. Process explained clearly and two week period booked for delivery and installation of new kitchen and appliances. Close down of fitting snags took much longer than we expected but got there in the end. Very pleased with the planning service and end result installed kitchen. Thanks.

November 7, 2025
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Reply from Kutchenhaus

Good morning,

Thank you for taking the time to leave such a lovely review — we really appreciate the feedback.
We’re sorry to hear that the snagging process felt a bit long from your point of view.
Because our kitchens are fully bespoke and made in Germany, every component is produced specifically for each customer.
This can sometimes mean that adjustments take a little longer, though we always aim to keep everyone updated throughout the process.
We truly appreciate your comments, and we’re delighted to hear that you’re enjoying your new kitchen.

Best regards,
Kutchenhaus Swansea team

Rated 5 out of 5 stars

Kutchenhaus Chichester - A Five Star Service

Kutchenhaus Chichester designed, supplied and installed our kitchen during our refurb project. They delivered a five star service from start to finish. Steve listened to our requirements and preferences and produced an excellent design. Throughout the process the team in Chichester were proactive, responsive and professional. The installation team were top-notch and worked well with our main contractor. The result is a quality kitchen and a quality experience. We'd have no hesitation in recommending Kutchenhaus Chichester.

January 23, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your five star review, it truly means a lot to all the team here at Kutchenhaus Chichester.

It’s great to hear that Steve’s design and his attention to detail met your expectations.

We truly appreciate your recommendation and are grateful you chose Kutchenhaus Chichester.

Kutchenhaus Chichester Team

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