Lampe.de Reviews 

Very good platform and process. Quality of their lamps are very good and overall they have very good discounts.

Worst lamp order of my life.
We did a big lamp order, but when we received them, they had very poor quality:
- dents and scratches
- low quality plastic instead of glass
- sharp metall edges that cut you easily

Since it was not cheap and the quality so low, we wanted to send them back immediately. But lampe.de tried with all means to stopp us from that.
In the end the whole of sending them back took us almost 1 week and A LOT of stress, until we finally got the send-back paper and permission from them. In Germany they could be sued for this, since they have to offer return IMMEDIATELY.
I will never in my life buy at this company again.

Incomplete order was sent - I received a lamp without its base. There is no phone contact for customer service, therefore I filled in a form with all the details which I don't even receive a copy of. If the base of the lamp is sent to me I will change this review, until then I will keep it.

I have ordered a lamp with the delivery date of 2-4 days, after more than a week of no news and only after I emailed them, they answered that the article is not available and will be delivered in more than a month earliest.

Quick delivery, very well packaged, smooth email updates. Quality lamp. Looks great. Very satisfied. Thanks!

Very poor customer service. The lamp we received was heavily damaged. We declined the ridiculous discount that they wanted to give us for keeping the lamp and asked for a replacement instead. Haven’t heard back from them since. I chased them many times, spoke to 3 different employees, and my case is still not resolved.

They don't provide a returning label, no clear info about returning an item.

Extremely poor customer service, 2 weeks calling and e-mailing and nothing. wasting 160 EUR for nothing!!!

The absolute worst service I have ever received. The customer is clearly the last thing the company cares about. This is the first review I am writing, as I think everyone should think twice before placing an order.

No answer in regards to my return. One email was sent asking for pictures, I sent these (26th January). I requested a returns label as the item was delivered not as described and the other has missing parts. No response after multiple emails (as well as Facebook and Instagram messages). I simply want a returns label (incorrectly delivered items should not mean that I should pay for a return) and refund. Case now handed onto Paypal. Currently 100EUR out of pocket. Unacceptable. Unprofessional. This is not how you treat customers.

Delivery timings were not met at first but I did receive immediate replies to my emails.
Ordered 4 LED lights and all were delivered well packed.
Aside the delivery timings indicated lasted 2 weeks more - as I was not in a hurry - it was ok.