Lancome Reviews 350

I recently had a disappointing experience with Lancôme that has led me to stop purchasing from them altogether.

I placed an order as a gift and accidentally entered the wrong billing address. When I realized the mistake, I contacted customer service right away. Although the order was ultimately canceled, I was told that the loyalty points used for the purchase would not be credited back to my account. This was especially frustrating since those points were earned over time and were supposed to qualify me for a promotional free item.

To me, this feels like an unfair policy. If an order is canceled and not fulfilled, customers shouldn’t lose the rewards they’ve already earned. It gives the impression that customer loyalty isn’t genuinely valued.

Beyond this experience, I also question whether the brand’s pricing aligns with the actual value of the products. There are many alternatives on the market that offer similar quality without the high markup.

Overall, this situation left a bad impression, and I won’t be ordering from Lancôme again.

This company is just totally out of touch.
While everyone is looking for a natural look with the least amount of chemicals, lancome's advertising promotes Botox and fakeness. I was so busy staring at the woman's giant lips on their commercial that I didn't even know what they were trying to sell
I'll be looking for a brand that reflects what people are looking for today.
Bye Lancome

Lancôme La Vie Est Belle Rose Extraordinaire Eau de Parfum, don't buy, no longivity, an expensive waste of money, wouldn't waste my money again

"Look the rose packaging is absolutely gorgeous and I get why this brand has such a cult following. But after 7 weeks of consistent use I can honestly say my skin was doing better before. My previous routine kept my skin clear and hydrated through our brutal summer — this range felt suffocating in the heat, blocked my pores and left a greasy residue that sat under sunscreen terribly. For premium luxury pricing the formula just feels old fashioned compared to what's out there now. Beautiful brand, underwhelming results. ⭐⭐"

My Lunar New Year promotional gift set was missing, yet the only resolution offered was to return the entire order rather than fixing a simple issue. There was no flexibility, no goodwill, and no real effort to support a long-time customer.

After more than 10 years purchasing from this brand, this experience has seriously impacted my trust and future buying decisions.

Worst customer service ever. I will not purchase products regardless of the quality which also isn’t worth the price you pay for

Purchased a bottle of O perfume which arrived without the additional free samples offered. Customer services say nothing was ticked which is not true and refuse to resend samples

I am a 20 year customer. I just made a $156 order and Lancome texted ME the very NEXT day advertising their 10 piece free gift. I have tried emailing, calling, any way I can to ask them to honor my order or let me return my order so I can reorder with the 10 piece free gift. NO ANSWER FROM LANCOME AT ALL! Enough to make me change brands yes even after 20 years.

I am deeply disappointed by what appears to be misleading advertising and a failure to honor promotional commitments.
On two separate occasions, I placed orders exceeding $150 based on a promotion promising a 7-piece gift set with qualifying purchases.

The gifts were missing in both delivered orders.
I contacted customer service regarding both instances. In both cases, I was told the gifts would not be sent because the items were "out of stock."

However, for several days following my purchases—and even after receiving these denials—I continued to receive marketing messages from Lancôme actively promoting the 7-piece gift set. This contradicts the claim that the stock was depleted and suggests misleading advertising.

WORST customer service! Don’t ever buy on this site. WORST service ever. BOYCOTT this company!

They would not let me update details in an order or cancel it. I have never dealt with worst customer service.

I received the Absolute Skincare set, but the cream bottle was only half full. I contacted customer service, and they said they were unable to exchange the product. When I asked to return it, they informed me that I would be charged a $5 return fee.

This is unfair—you shipped a half-filled cream and still refuse to exchange it or cover the return cost. Because of this experience, I will not purchase this product again.

I am writing this review to warn others about these products. This is not a one-time issue; the same problem also happened with the eye cream.

Ordered an item in their Sale for my wife. I received lots of emails updating me of it's progress. I thought "How good is this!".
How wrong was I! I received an email stating that delivery couldn't be made today. No reason just that it's delayed. No update when it will be delivered or a reason why.
I then email Lancome. I get a very matter of fact reply with no apology or empathy. It stated that it's in transit and could take up to 14 days for delivery. I paid £4.95 delivery and this is what you get.
The customer service is non existent and I'll avoid this company like the plague in future. If only I had read the reviews first. This is not an isolated incident.

Bunch of thieves! I refunded their product and am still waiting for my refund! Even if I do ever get my refund, they charged me taxes but aren’t refunding the taxes they charged which is illegal! They also charged me $5 to return their stuff. They have lost all future business from me. I don’t give a rats butt how good a product is! If a company is shady like this, I will not spend another penny on the company. PERIOD!

I bought the advent calendar in early November. Upon its arrival, it wasn't there, the beauty box was but not my calendar. So, I called them. They told me they were sending another one, a week and a half later nothing. So I called again. They lied, now they have no more calendars, which means they never sent me another to begin with or stock shouldn't matter. 2 weeks later I'm waiting for refund. THE BIGGEST PROBLEM WAS THEY MESSED UP THE SHIPMENT(that's why it never showed up, they forgot to ship it), THEN THEY LIED ABOUT ANOTHER ONE BEING SHIPPED AND NOW IM WAITING ON A CHECK TO BE MAILED BECAUSE THEY CANT REFUND THROUGH THE PAYMENT I HAVE ON FILE. THEY RUINED OUR CHRISTMAS TRADITION WITH OPENING AN ADVENT CALENDAR UP TO CHRISTMAS. IM SO OVER THIS COMPANY. NEVER AGAIN!!!! BEWARE

I’m extremely disappointed with my recent Lancôme experience. I received a damaged product, and instead of addressing the issue responsibly, their customer service showed a complete lack of concern. To make matters worse, they are asking me to return it with a $5 restocking fee! This is utterly unacceptable and a disgrace for a brand of their reputation. I expected much better service and care for customers.

Bait and switch offering a free gift bag with minimum purchase--only for them to not ship it to many customers. No notification, no updates for replacement--just "out of stock" on the website. When I ordered last year, I never received an email confirmation or shipping notification. Porch pirates stole $200 worth of products, which I only knew because it was on my Ring camera when I was out of town. Customer service later confirmed the delivery date when I needed information for the police report. I'm giving up on Black Friday deals with them.

Ordered a foundation, it expired in 10 months ago. Contacted customer care and they asked me to return it for a refund. Now I need to go to the Post office for a faulty product...customer care also spent 2 weeks getting back to me

I got a defective Night cream from Lancome.ca, and it’s from gift set. I used to buy things when there was event going on, and put if aside and use when I need them, and I opened it on Dec, 7 months later after I bought it, and usually cosmetics has longer shelf life that last at least for few years, however, when I contact their customer service, they stick to 30 days return window and reject to do anything. I’m going to consumer protection agency for this and I’m get ready to fight with it. The same experience I had with Clinique, and the pump was broken few months after I used, they sent me a replacement. I have been using Lancome for years and I feel it’s time for me to leave.

The customer service is the worst I have experienced. Very dull, they don’t even know what a cyber sale is. Kept putting me on hold.doesn’t understand anything. It is sad that a big brand employs very dull and dense pple who can’t even communicate.

I’ve got everything what I ordered in 1 week so I don’t understand all negative reviews on this website. It’s not trust pilot anymore, it’s false pilot.