L&C Mortgages Reviews 

18,686
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,746 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally knowledgeable, friendly, and remarkably efficient at guiding everyone smoothly through complex mortgage processes from start to finish. People truly appreciate the clear communication, helpful advice, and swift replies, making the entire financial journey feel entirely seamless and reassuring. Some reviewers were not happy with the customer service, noting frustrating instances where emails were completely ignored or communication broke down entirely. A few other people also felt dismissed or let down by unresponsive staff members when trying to get timely assistance with their ongoing applications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing advisers as knowledgeable,... See more

Service

Clients share positive opinions on service, highlighting that brokers remain calm and professional while... See more

Customer service

Consumers find customer service to be exceptionally helpful and knowledgeable, with reviewers praising... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Response time

Users describe positive interactions with response time, frequently highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

L&C make it seem so easy. Multiple stupid people tried their best to slow us down along the way from banks to estate agents but L&C always worked quickly and effectively. Our main contact was Ellen Ma... See more

Company replied

Rated 5 out of 5 stars

We were helped by Ismail Azam (Mortgage Expert) with renewing our mortgage and the service couldn’t have been better. Great guidance, clear information and a pleasure to deal with. Ismail even offered... See more

Company replied

Rated 5 out of 5 stars

For the third time in our mortgage history L&C has come up trumps. Their brokers are always friendly, extremely helpful and well-informed. This time we had Jack and he really took the time to get the... See more

Company replied

Rated 5 out of 5 stars

A fantastic service and would highly recommend. Hassan Al Qbain has been incredibly helpful throughout our remortgage, taking the time to explain our options clearly and making what could have been a... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(18,686)

1,596 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch service every time

Top notch service every time. I've used L&C several times to organise mortgages and they never fail to provide a great service. Lucy was so helpful in getting us the best deal and making sure we were still on the best deal right through to completion. Excellent, will definitely refer anyone I know who needs a mortgage.

October 21, 2026
Unprompted review
Rated 5 out of 5 stars

Hannah was exceptionally helpful in…

Hannah was exceptionally helpful in finding the right mortgage, talking me through it and being there when I had questions weeks later. She worked closely with the mortgage provider giving quick answers to queries about conveyancing to ensure I had the best information to make the right choice. Hannah is really professional, very considerate and£ a great ambassador forL&C

October 30, 2026
Rated 5 out of 5 stars

Definitely recommend - take stress away from buying

I've had great experiences with L&C - and Caitlyn in particular. I initially used them for my mortgage when I first bought my flat and, after such a positive experience, I went straight back when it came time to remortgage two years later.

On both occasions, Caitlyn has been exemplary. She is knowledgeable, efficient and incredibly helpful, while also being friendly and approachable throughout. She is always quick to respond, keeps everything moving and is genuinely willing to go the extra mile to help. She makes what can be quite a stressful and confusing process feel straightforward and manageable.

I wouldn’t hesitate to recommend Caitlyn - or L&C - to anyone looking for a mortgage adviser, and I’ll certainly be coming back to her again when I next need to re-mortgage.

October 2, 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

WOW Oscar, thank you for such a lovely review! 🩷 We know buying a home can feel overwhelming at times, so we're delighted we could make the process a little less stressful. See you again when it's remortgage time! 🏠✨

Rated 5 out of 5 stars

Special thanks for Kirsty Holmes from…

Special thanks for Kirsty Holmes from Conveyancing & Completions Team, who helped us a great deal on our mortgage and completion process, communicating effectively with lender and making great great effort to help us on many issues so that we completed the purchase on time smoothly. We really appreciate her positive ways and attitudes handing our request with care, professionalism, and effectiveness and on time. We also thank Michael Hodge for getting a great mortgage deal for us! Thank you both!

October 22, 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

And thank you for this lovely review, Harry!🩷🩷

Rated 5 out of 5 stars

Friendly and efficient professional service

Kyra helped us with our mortgage application. She fully listened and understood our needs, she kept us informed and dealt with any glitches along the way swiftly and efficiently. Will definitely recommend, Thankyou

November 1, 2026
L&C Mortgages logo

Reply from L&C Mortgages

And thank you, Ginny, for your lovely review!😍

Rated 5 out of 5 stars

Could not have been better

Could not have been better! They made everything so easy, and guided me through every step quickly and professionally.

October 31, 2026
L&C Mortgages logo

Reply from L&C Mortgages

🤩🤩🤩

Rated 5 out of 5 stars

Would recommend

Quick, easy and helpful. Made the whole process so effortless

October 31, 2026
L&C Mortgages logo

Reply from L&C Mortgages

Glad we could help Sara!🥰🥰

Rated 3 out of 5 stars

Overall I think the broker did a good…

Overall I think the broker did a good job, however he had no awareness of ethical mortgages, which I found extremely surprising. Please ensure that your brokers are trained in this area.

October 24, 2026
L&C Mortgages logo

Reply from L&C Mortgages

Hi Rosie, thank you for your review. I have passed your feedback onto the team. Best wishes, L&C

Rated 1 out of 5 stars

I haven't received proper response in…

I haven't received proper response in time. And service quality was low.

October 31, 2026
L&C Mortgages logo

Reply from L&C Mortgages

Hello, please contact CustomerCare@landc.co.uk and the team will be able to investigate this for you. Many thanks, L&C

Rated 5 out of 5 stars

The person I spoke to was very nice

The person I spoke to was very nice , very knowledgeable , great communication and I was very happy with the outcome and with L&C's professionalism, will definitely have future contract with them again!!.

October 24, 2026
L&C Mortgages logo

Reply from L&C Mortgages

Thank you for this lovely review!😍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look