Terrible customer experience. Zero service. Store manager got my measurements wrong and said the order would take around 4 weeks. Took 8. The products itself, even though are fairly pricy, look cheap... See more
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Easy to measure using videos. Shirt was brilliant. Great quality and all measurements great although I will be asking for my sleeves to be a few centimetres shorter. It clearly states that delays ca... See more
Purchased a Double breasted suit fabric from Reda. Very satisfied with the sample sent prior to the order. Did some minor alterations and Lanieri customer service was quick in follow-up. Never had su... See more
Great variety of fabrics. Very easy customization. Relatively quick delivery (about 3-4 weeks) Quite pricy, however - I have an option of about 25% less at a tailor where I live, in a very expens... See more
Company details
About Lanieri
Written by the company
We are confident your custom garment will perfectly suit you, but in case it needs any alterations, our customer service will be available to help you find the perfect fit. For more information about our Alterations, Remake and Refund guarantee, visit Alterations and Returns
Lanieri è la prima realtà italiana a offrire online abiti e camicie su misura interamente Made in Italy. I capi sono interamente personalizzabili e vengono realizzati con i migliori tessuti italiani da esperti artigiani.
Siamo certi che il tuo capo su misura ti vestirà alla perfezione, ma nel caso in cui ci fossero delle modifiche da apportare, avrai a disposizione un servizio post-vendita puntuale e attento che ti garantirà il fit ideale. Per maggiori informazioni sulla nostra politica di Modifiche, Resi e Rimborsi consulta la nostra pagina Modifiche e Resi
A tireless research for your perfect fit!
If it doesn’t suit you as expected, we'll be always here to help you.
Contact info
Piazza Velasca 6, 20122, Milano, Italy
- +39800597000
- customercare@lanieri.com
- www.lanieri.com
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Still made in Italy
Nice fabrics, and nice suits. And excellent service by Claudio in Brussels store.
I live two hours from Rome
I live two hours from Rome, so I made an appointment at the Lanieri studio with Emmanuelle Bonofiglio for a made-to-measure suit. He assured that the experience would be a joyful one, with his welcoming and helpful personality and - being a professional, hands-on tailor - his impeccable eye. I was aware at all times that an experienced and benevolent hand was on the tiller, so to say. In about a month, Emmanuelle called me back for a fitting, and the suit fit me like a glove, surely the best-fitting garment I've ever purchased: luxurious fabric, excellent lining, beautifully crafted -- a suit for any occasion. Not inexpensive, but worth every penny.
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Lanieri Top!
Con la disponibilità e la professionalità di Emanuele abbiamo creato il vestito perfetto per il mio matrimonio, sono molto soddisfatto, non solo per la qualità della consulenza e del prodotto, ma anche perché siamo riusciti a creare un abito elegante e unico.
Eccellente
Thanks a lot to Emanuele’s professionalism and availability, we created the perfect suit for my wedding. I’m extremely satisfied—not only with the quality of the consultation and the final product, but also because we managed to create an elegant and unique outfit.
Excellent.

Reply from Lanieri
Great reliability
Great reliability
Lanieri has done very well for my costumes. The craftmanship is remarkable, and the customer service always answers quite rapidly to any question you may have.
I suggest you go to a salespoint to have your measurements taken properly, because I had to have some adjustments done to the initial ones that I had by myself.
I also suggest that you place your order wayyyy before the date you will need your costume.
I have been really anxious about the shipment of my shirt before my wedding. It took two months to get ready but it arrived JUST IN TIME, the day before it would have been too late.
I had to buy another shirt just in case it would not arrive in time, but Lanieri had the gesture of refunding 100% of the price of the shirt, as an apology for the delay.
So, if you wish to have the best experience about Lanieri, just go to their shop, and make sure to have 3 months to wait, and you will be fully satisfied.

Reply from Lanieri
Great experienc
The professionalisme and knowledge of Claudio are impressive.
The way he lead me through the whole process and gave me advice while providing a professional but still objective point of view really helped me and made me feel at ease during the whole process.
The only slightly less positive note is the booking system for appointments. appointments cancelled, changed incorrect informations received by mail.

Reply from Lanieri
True Italian Style
Great fabrics, great tailoring, great customer service, great people, true Italian style.

Reply from Lanieri
Excellent Italian rendering but lack of options and buttoning quality is not always perfect
Lanieri is an excellent choice for half-size elegant suits and clothing. The choice of Italian fabrics and the fact that the costumes are made in Italy are a point to highlight. Customer service is very responsive. However, on one of my costumes, a button had come off after a few months because it had been badly sewn. And I had the same experience but with all the buttons of a coat; which is unfortunate for the price. I have made them aware of my dissatisfaction about this and I hope that it will not happen again. Otherwise, despite the fact that the clothes are customizable, I find they lack options. Although we can make specific requests by contacting them, I find that they could display the options directly on the site. For example, it should be noted that high-waisted trousers are required ; this is not an option offered directly. Apart from that, the quality of the final product is very good.
Text translated with Reverso

Reply from Lanieri
Impeccable Tailoring
Great fit, great materials, first rate Italian tailoring at a very reasonable price.

Reply from Lanieri
Good quality overall
Good quality overall
Delivery times are a bit long but if you can wait it is great

Reply from Lanieri
I liked the opportunity to have access…
I liked the opportunity to have access to samples of the fabric out of which the shirt will be made.
It's a bit difficult to take the measures (maybe it could help to have a way of taking the measures from one's own shirt). At least it is possible to adjust the measures afterwards.

Reply from Lanieri
I bought a blazer for myself and I had…
I bought a blazer for myself and I had a great experience!
Thanks!

Reply from Lanieri
Top service
Extraordinary and personalized service that serves a top quality fabric and garment

Reply from Lanieri
New dress for the wedding
Personnelm extremely competent and precise. Very easy to complete the whole purchase from bookjng to final trial.
Prices are very competitive comparing to know high end vlothing brands.

Reply from Lanieri
Perfect order made shirt
We ordered the shirt in Rome's showroom.
The shirt arrived in a nice package.
It is made with good fabric and feels perfectly adjusted from the beginning. Will order again.

Reply from Lanieri

Reply from Lanieri
About the last order one of the two…
About the last order one of the two shirts never arrived (of course they reimboursed me) and they never call when the ordered items arrive: I have to call them otherwise I would have to wait for ages. Compared to previous orders service is collapsing.

Reply from Lanieri
Clown Suit
Purchased a suit, blazer and shirt. Sent shirt and suit in initial order. The shirt and suit fit so poorly was instructed to throw them away. When suit and shirt arrived the fit was acceptable but the shoulders have puckers around the edge as though a child sewed them. I was advised by the salesman that they made me a shirt style suit. I work with professionals in suits and have never seen a shirt style suit, nor on a plane, train or anywhere.

Reply from Lanieri
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