Lanieri Reviews 

1,333
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Terrible customer experience. Zero service. Store manager got my measurements wrong and said the order would take around 4 weeks. Took 8. The products itself, even though are fairly pricy, look cheap... See more

Rated 5 out of 5 stars

Easy to measure using videos. Shirt was brilliant. Great quality and all measurements great although I will be asking for my sleeves to be a few centimetres shorter. It clearly states that delays ca... See more

Rated 5 out of 5 stars

Purchased a Double breasted suit fabric from Reda. Very satisfied with the sample sent prior to the order. Did some minor alterations and Lanieri customer service was quick in follow-up. Never had su... See more

Rated 4 out of 5 stars

Great variety of fabrics. Very easy customization. Relatively quick delivery (about 3-4 weeks) Quite pricy, however - I have an option of about 25% less at a tailor where I live, in a very expens... See more

Company details

  1. Men's Clothing Store

About Lanieri

Written by the company

Lanieri is the first Italian company offering Made to Measure clothing online, entirely made in Italy with the most exquisite fabrics.
We are confident your custom garment will perfectly suit you, but in case it needs any alterations, our customer service will be available to help you find the perfect fit. For more information about our Alterations, Remake and Refund guarantee, visit Alterations and Returns

Lanieri è la prima realtà italiana a offrire online abiti e camicie su misura interamente Made in Italy. I capi sono interamente personalizzabili e vengono realizzati con i migliori tessuti italiani da esperti artigiani.
Siamo certi che il tuo capo su misura ti vestirà alla perfezione, ma nel caso in cui ci fossero delle modifiche da apportare, avrai a disposizione un servizio post-vendita puntuale e attento che ti garantirà il fit ideale. Per maggiori informazioni sulla nostra politica di Modifiche, Resi e Rimborsi consulta la nostra pagina Modifiche e Resi

A tireless research for your perfect fit!

If it doesn’t suit you as expected, we'll be always here to help you.

We are confident your made to measure garment will perfectly suit you, but in case it needs any alterations, our customer service will be available to help you find the perfect fit. Simply contact us within 30 days from receiving the order. For more information about our Alterations, Remake and Refund guarantee, visit href="https://www.lanieri.com/en/alterations-and-refunds">Alterations and Returns

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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3.5

All reviews

(1,333)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

I live two hours from Rome

I live two hours from Rome, so I made an appointment at the Lanieri studio with Emmanuelle Bonofiglio for a made-to-measure suit. He assured that the experience would be a joyful one, with his welcoming and helpful personality and - being a professional, hands-on tailor - his impeccable eye. I was aware at all times that an experienced and benevolent hand was on the tiller, so to say. In about a month, Emmanuelle called me back for a fitting, and the suit fit me like a glove, surely the best-fitting garment I've ever purchased: luxurious fabric, excellent lining, beautifully crafted -- a suit for any occasion. Not inexpensive, but worth every penny.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Lanieri Top!

Con la disponibilità e la professionalità di Emanuele abbiamo creato il vestito perfetto per il mio matrimonio, sono molto soddisfatto, non solo per la qualità della consulenza e del prodotto, ma anche perché siamo riusciti a creare un abito elegante e unico.
Eccellente

Thanks a lot to Emanuele’s professionalism and availability, we created the perfect suit for my wedding. I’m extremely satisfied—not only with the quality of the consultation and the final product, but also because we managed to create an elegant and unique outfit.
Excellent.

May 22, 2025
Unprompted review
Lanieri logo

Reply from Lanieri

Gentile Simone,

Grazie mille per la sua recensione.

Apprezziamo moltissimo il suo feedback e siamo contenti di averla accompagnata in una giornata così speciale.

Cordialmente,
Team Lanieri

Rated 5 out of 5 stars

Great reliability

Great reliability

Lanieri has done very well for my costumes. The craftmanship is remarkable, and the customer service always answers quite rapidly to any question you may have.
I suggest you go to a salespoint to have your measurements taken properly, because I had to have some adjustments done to the initial ones that I had by myself.
I also suggest that you place your order wayyyy before the date you will need your costume.
I have been really anxious about the shipment of my shirt before my wedding. It took two months to get ready but it arrived JUST IN TIME, the day before it would have been too late.
I had to buy another shirt just in case it would not arrive in time, but Lanieri had the gesture of refunding 100% of the price of the shirt, as an apology for the delay.

So, if you wish to have the best experience about Lanieri, just go to their shop, and make sure to have 3 months to wait, and you will be fully satisfied.

April 15, 2025
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Reply from Lanieri

Dear Alexandre,

Thank you so much for your review.

We want to apologize once again for the distress caused with the delay on the shirt's delivery, and we are happy to hear that it was delivered on time eventually. A full refund was the least we could do.

We really hope to assist you again in the future to offer you a better service.

Best,
Lanieri Team

Rated 4 out of 5 stars

Great experienc

The professionalisme and knowledge of Claudio are impressive.
The way he lead me through the whole process and gave me advice while providing a professional but still objective point of view really helped me and made me feel at ease during the whole process.
The only slightly less positive note is the booking system for appointments. appointments cancelled, changed incorrect informations received by mail.

April 15, 2025
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Reply from Lanieri

Dear Mathieu,

Thank you for taking the time to write this review and share your experience.

We are happy to hear that Claudio was able to perfectly understand your needs. As far as the appointment system is concerned, we are aware of the current issues and we are working hard to fix them as soon as possible.

Best,
Lanieri Team

Rated 5 out of 5 stars

True Italian Style

Great fabrics, great tailoring, great customer service, great people, true Italian style.

April 15, 2025
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Reply from Lanieri

Dear Jacopo,

Thank you for taking the time to write this review and share your experience.

Best,
Lanieri Team

Rated 4 out of 5 stars

Excellent Italian rendering but lack of options and buttoning quality is not always perfect

Lanieri is an excellent choice for half-size elegant suits and clothing. The choice of Italian fabrics and the fact that the costumes are made in Italy are a point to highlight. Customer service is very responsive. However, on one of my costumes, a button had come off after a few months because it had been badly sewn. And I had the same experience but with all the buttons of a coat; which is unfortunate for the price. I have made them aware of my dissatisfaction about this and I hope that it will not happen again. Otherwise, despite the fact that the clothes are customizable, I find they lack options. Although we can make specific requests by contacting them, I find that they could display the options directly on the site. For example, it should be noted that high-waisted trousers are required ; this is not an option offered directly. Apart from that, the quality of the final product is very good.

Text translated with Reverso

April 15, 2025
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Reply from Lanieri

Dear Antoine,

Thank you for taking the time to write this review and share your experience.

Your feedback is really important to us, and we can reassure you that all customization options will be soon available online. In the meantime, feel free to reach out for anything you might need. We will be more than happy to help.

Best,
Lanieri Team

Rated 5 out of 5 stars

Impeccable Tailoring

Great fit, great materials, first rate Italian tailoring at a very reasonable price.

April 15, 2025
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Reply from Lanieri

Dear Andrew,

Thank you so much for taking the time to write this review and share your experience.

Best,
Lanieri Team

Rated 4 out of 5 stars

Good quality overall

Good quality overall
Delivery times are a bit long but if you can wait it is great

April 15, 2025
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Reply from Lanieri

Dear Joao,

Thank you for taking the time to write this review and share your experience.

Best,
Lanieri Team

Rated 5 out of 5 stars

I liked the opportunity to have access…

I liked the opportunity to have access to samples of the fabric out of which the shirt will be made.
It's a bit difficult to take the measures (maybe it could help to have a way of taking the measures from one's own shirt). At least it is possible to adjust the measures afterwards.

April 15, 2025
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Reply from Lanieri

Dear Pascal,

Thank you for taking the time to write this review.

We are happy to hear that you were satisfied with the overall service. Our team is always more than available if you need support while taking your measurements, so do not hesitate to reach out if needed in the future.

Best,
Lanieri Team

Rated 5 out of 5 stars

I bought a blazer for myself and I had…

I bought a blazer for myself and I had a great experience!
Thanks!

April 15, 2025
Lanieri logo

Reply from Lanieri

Dear Gianfranco,

Thank you for taking the time to write this review and share your feedback. We really appreciate it.

Best,
Lanieri Team

Rated 5 out of 5 stars

Top service

Extraordinary and personalized service that serves a top quality fabric and garment

April 15, 2025
Lanieri logo

Reply from Lanieri

Dear Rubén,

Thank you for taking the time to write this review. Your feedback is very important to us.

Best,
Lanieri Team

Rated 5 out of 5 stars

New dress for the wedding

Personnelm extremely competent and precise. Very easy to complete the whole purchase from bookjng to final trial.
Prices are very competitive comparing to know high end vlothing brands.

April 15, 2025
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Reply from Lanieri

Dear Paolo,

Thank you for your review and for taking the time to share your feedback.

Best,
Lanieri Team

Rated 5 out of 5 stars

Perfect order made shirt

We ordered the shirt in Rome's showroom.
The shirt arrived in a nice package.
It is made with good fabric and feels perfectly adjusted from the beginning. Will order again.

April 15, 2025
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Reply from Lanieri

Dear Guillaume,

Thank you for your review and for you feedback. We are happy to hear you appreciated our service!

Best,
Lanieri Team

Rated 5 out of 5 stars

Quality and service!

Excellent quality and good service

April 15, 2025
Lanieri logo

Reply from Lanieri

Dear Francesco,

Thank you for your feedback and for sharing your experience.

Best,
Lanieri Team

Rated 5 out of 5 stars

Excelent made to measure

Great fit, prime fabrics and good customization options

April 15, 2025
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Reply from Lanieri

Dear Luis,

Thank you for your review.

We are happy to hear that you are satisfied with our products and fabric selection. We really appreciate your feedback.

Best,
Lanieri Team

Rated 5 out of 5 stars
Lanieri logo

Reply from Lanieri

Dear Jean,

Thank you for your review.

We are alwasy more than happy to assist you for anything you might need.

Best,
Lanieri Team

Rated 1 out of 5 stars

About the last order one of the two…

About the last order one of the two shirts never arrived (of course they reimboursed me) and they never call when the ordered items arrive: I have to call them otherwise I would have to wait for ages. Compared to previous orders service is collapsing.

April 15, 2025
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Reply from Lanieri

Dear Andrea,

Thank you for your review.

We are really sorry that you experienced a long delay on your last order. However, we would like to reassure you that standard production timelines have been re-established and our laboratories are fully back on track. We strongly hope you will give us another chance in the future.

Best,
Lanieri Team

Rated 1 out of 5 stars

Clown Suit

Purchased a suit, blazer and shirt. Sent shirt and suit in initial order. The shirt and suit fit so poorly was instructed to throw them away. When suit and shirt arrived the fit was acceptable but the shoulders have puckers around the edge as though a child sewed them. I was advised by the salesman that they made me a shirt style suit. I work with professionals in suits and have never seen a shirt style suit, nor on a plane, train or anywhere.

February 21, 2024
Unprompted review
Lanieri logo

Reply from Lanieri

Dear Matthew,

Thank you for your feedback.

We are sorry to hear that you had a negative experience.

As already discussed via email, we remade both your suit and your shirt from scratch once we agreed that the fit was off after the first fitting. For both the original purchase and the remake you requested for the jacket to be manufactured with a shirt-like shoulder, which is a typical sartorial customization option. Our customers can alternatively request the Neapolitan shoulder, which has a more structured and defined style.

We apologize if the requested shirt-like shoulder type was not up to your liking, but we simply respected the customization you requested and confirmed after the first fitting.

We strongly hope you will give us another chance in the future and we remain at your complete disposal for any further need.

Best regards,
Lanieri Team

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