Laser Clinics UK Reviews 

4,542
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,515 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and ability to make them feel comfortable during treatments. Many highlight the excellent service, noting that sessions are thorough, efficient, and result in fantastic outcomes. The overall user experience is frequently described as easy, relaxed, and very pleasant, with many recommending the company. However, some people mentioned dissatisfaction with the customer service, citing issues like ignored questions, unfulfilled promises regarding scheduling, and a lack of compensation for errors. A few other people also felt that the quality of the treatments was inconsistent, with some experiencing no improvement after multiple sessions or feeling that the laser settings were too low due to staff training issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being friendly, professional,... See more

Service

People report positive experiences with service, often highlighting the professionalism and thoroughness of... See more

User experience

Consumers find the user experience to be largely positive, often highlighting the friendly, professional, and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the excellent,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing disappointment due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The second time I have been treated by Dom and she is absolutely amazing!! Super friendly, makes me feel so comfortable during the sessions and really good energy to be around! I think I have now had... See more

Company replied

Rated 5 out of 5 stars

Me and my friend had two appointments for different things with the consultant called Dilan. She was amazing. Very friendly and informative throught our session. Highly recommend this worker. Love... See more

Company replied

Rated 5 out of 5 stars

I’ve had 4 sessions so far at Laser Clinics Fulham and it’s been really good. The staff are really nice and kind, which makes the whole experience feel easy and relaxed when you go in. Li and The... See more

Company replied

Rated 5 out of 5 stars

7 weeks ago I had my first appointment NurseEsther Emenike-Okorie who put me at ease straight away . She recommended the Obagi Nu Derm system for my sun damaged face . Went for my checkup today and t... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,542)

1,292 reviews in the last 12 months

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Rated 1 out of 5 stars

Strongly not recommended…she charge me…

Strongly not recommended…she charge me a lot for laser and after treatment it’s really terrible, it feels like bump on my face and seems burning everywhere on my skin even after 3 days….the staff is really non professional, if you want to spend your money then please choose wisely.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

My experience from walking in to having…

My experience from walking in to having my treatment with the Dr for botox was amazing the team made me feel comfortable would definitely go back and already have recommended friends and family thank you for making my experience wonderful 😊

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have been visiting the clinic for 1…

I have been visiting the clinic for 1 year, I am satisfied with the result. Previously, I felt discomfort when visiting. But today I am very satisfied with the professionalism of Shiolah, she did the job extremely professionally, next time I will book an appointment, only with this professional lady

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I attend a consultation appointment…

I attend a consultation appointment this morning at the clinic in Silverburn to find out some more information regarding laser hair removal.

Throughout the appointment Nicole went through lots of information regarding the treatment as well as pre & post care. She was very professional & friendly. I did not feel pressured to book any treatments or buy any products.

I left feeling confident that my treatment is going to be carried out in a clean environment by professionals.

Thank you.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

I’m really disappointed with how this…

I’m really disappointed with how this has been handled. This is the second time in a row my appointment has been cancelled the day before, and it’s extremely frustrating and inconvenient.
On top of that, refusing to return my deposit feels unfair given that these cancellations were not my fault. I don’t feel comfortable continuing with this service, but unfortunately I’ve been left with no choice at the momentl

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Charn at bluewater is amazing!

Charn has been my therapist for over a year now, she makes me feel totally
comfortable and is very thorough. My laser results have been amazing and I would totally recommend Charn at laser clinics Bluewater to anyone!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Seni - the best laser technician

I’ve had laser done in the past with 2 other competitors and it was never done right. They always hurried through the sessions and I barely saw any results after.

That being said, since starting doing my sessions with Seni in the Clapham Junction branch, I saw results straight away. She’s very thorough and knowledgeable and knows exactly what settings to use for each case.

And to top it all off she’s not only professional, but also very warm and kind.

10/10

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have done my laser hair removal…

I have done my laser hair removal treatment with cris in white city Westfield and had an amazing experience. I have few treatments with her and she is brilliant have some tips from her too. Also she is very kind and friendly taking extra care during treatment as well thanks cris xx
Highly recommend 5 star

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Your online promotions are a SCAM

I bought your promotion online for 50% off but when I went to pay in store it said as I chose the pay there it was no longer valid as I didn’t pay at time of booking and my only option to get the 50% off was to pay £270 instead of £89 to get the 3 packages! No sort manager around, girl who did my treatment was lovely, another girl who barely spoke English was rude. Will report to trading standards as surely you can’t scam people like this!

July 7, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 1 out of 5 stars

I've done laser hair removal but they…

I've done laser hair removal but they didn't use the right volume so none of my hair fell down. Waste of money (I've done many times now so I understand when they do it properly and when not)

June 8, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 1 out of 5 stars

Very poor experience

Very poor experience. I have had several laser sessions here, and it is clear they are not interested in treating my skin or addressing my specific requirements. They simply follow company instructions like robots and refuse to take responsibility for any concerns raised. Taking treatment here is a waste of time and money. Every client deserves to be treated based on their skin type and unique issues—not dictated by inflexible company policies

July 7, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

Victoria from the Guildford branch is…

Victoria from the Guildford branch is so knowledgeable on laser hair removal, she explains each step of how the laser treats the hair in each phase. She is incredibly thorough and doesn’t miss a spot. Will always book with her. Amazing job! Thank you as always

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Had hydrafacial at clinic in Ilford and…

Had hydrafacial at clinic in Ilford and I left with bruising on my forehead as a result of aggressive or incorrect technique from the practitioner. Hydrafacial is known no be a gentle treatment, therefore reactions of such are quite rare and only happen in exceptional circumstances and I don’t have a particularly sensitive skin to justify what happened. Maybe staff is not adequately trained in how to use the equipment, however, not pleased with the experience and wouldn’t return for any other services.

July 7, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Team LCUK

Rated 5 out of 5 stars

Had a great treatment

Had a great treatment. I felt she cared about providing the best service and getting the best results for me.

July 5, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so pleased to hear you had a great treatment and felt well cared for. Thank you for your review!

Best wishes,
Team LCUK

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