I am so impressed by the speed and practicality. Honestly, I thought I would have to wait days for the payout or face endless requests for extra documents, but I was completely mistaken. I created the... See more
Location
Switch locationMünzstraße 21, 10178 Berlin, Mitte, DE
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Uploaded invoice from vet after the description of the incident in the app. It was processed in minutes automatically and it refund was in bank statement a couple of minutes later. Hope it keeps worki... See more
Company replied
Just a warning for anyone considering using this insurance provider. We've had a policy with them for our healthy 4 year old dog for just under a year and have just been informed they will be increasi... See more
I used to be insured with Agila, but unfortunately their new price increases, made try another insurance company. So I moved to Lassie, influenced by the positive reviews. One month has passed since... See more
Company replied
Company details
Written by the company
Die Mission von Lassie ist es, das Thema Tiergesundheit umzugestalten. Wir bieten die erste Tierversicherung, die es sich zum Ziel gemacht hat, vermeidbare Krankheiten und Verletzungen bei Haustieren durch Prävention zu reduzieren. Im Mittelpunkt des Angebots steht außerdem die Förderung des richtigen Umgangs mit Haustieren. Von Tierexperten entwickelt, bietet die Lassie App Zugang zu wertvollen Inhalten rund um die Gesundheit, Pflege und Erziehung von Haustieren. Tierbesitzer*innen lernen spielerisch, wie sie ihrem Tier die besten Voraussetzungen für ein gesundes und glückliches Leben bieten und haben die Möglichkeit, durch das Absolvieren von Kursen und das Beantworten von Quizfragen, einen Rabatt auf die Versicherung erhalten. In der Lassie-App hast du auch einen sicheren Überblick über alle deine Versicherungspolicen, Rabatte, Zahlungen und Ansprüche. Melde Schäden in wenigen Minuten per App an oder chatte mit uns während unserer extralangen Supportzeiten von Mo bis Sa, 8 bis 22 Uhr.
Contact info
Münzstraße 21, 10178, Berlin, Mitte, Germany
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Easy to send in and fast processing
Easy to send in and fast processing. Very clear, detailed email confirming the payment.
July 5, 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your wonderful review!
We’re so glad you’re happy with Lassie. We wish you and your four-legged friend all the best, good health, and many carefree adventures together.
If you ever need any help, we’re always here for you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we’ve been able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
So far so good
So far so good, i made a claim.for a worm cure and it was processed the same day. Let's see how it goes with his vaccinations and check up :)
July 1, 2026
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we’ve been able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we’ve been able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
Fast and practical
I am so impressed by the speed and practicality. Honestly, I thought I would have to wait days for the payout or face endless requests for extra documents, but I was completely mistaken. I created the claim and got my refund within minutes. I already loved the app's interactive nature and the useful tips on cat care. Experiencing this seamless process and fast solution was great. Thank you!
June 30, 2026
Very easy to hand in claims
Very easy to hand in claims. Took me less than 2 min and I received the money an my account in the same day
June 25, 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your pet.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you so much for your wonderful review!
We're really glad to hear that you're happy with Lassie. We wish you and your four-legged friend all the best, good health, and many carefree adventures together.
If you ever need support, we're always here for you.
Warm regards,
Your Lassie Team
I was positively surprised by the speed…
I was positively surprised by the speed of claim review, approval and release of reimbursement.!! Super fast..! I would recommend such a service option to all my friends with furbabies
June 11, 2026
Reply from Lassie - Deutschland
Hallo,
Vielen Dank für deine tolle Bewertung!
Es freut uns sehr, dass du mit Lassie zufrieden bist. Wir wünschen dir und deinem Vierbeiner weiterhin alles Gute, beste Gesundheit und viele unbeschwerte gemeinsame Abenteuer.
Wenn du einmal Unterstützung brauchst, sind wir jederzeit gerne für euch da.
Herzliche Grüße
Dein Lassie Team
Super Fast resolution
Uploaded invoice from vet after the description of the incident in the app. It was processed in minutes automatically and it refund was in bank statement a couple of minutes later. Hope it keeps working like this in the future :)
June 9, 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your positive feedback!
We’re delighted to hear that you and your pet are happy with our products. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always here to help.
Warm regards,
The Lassie Team
Absolutely effortless
Absolutely effortless! As advertised, your service really is quite amazing! Thank you!
June 6, 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your pawesome review!
We’re thrilled that you’re happy with Lassie. We wish you and your furry friend all the best, good health, and many adventures together.
If you ever need any help, we’re always here for you.
Warm regards,
The Lassie Team
Top :) best insurance i made until now
May 18, 2026
Very smooth and fast
Very smooth and fast. Need to make sure that the diagnosis and chip number on the invoice
May 19, 2026
Long process of reimbursement
The process of reimbursement when your dog is sick takes way too long. The support say it takes at least 30 days for them to process the reimbursement, which is a bad experience.
However, reimbursement for vaccination is quite fast.
May 12, 2026
Reply from Lassie - Deutschland
Hello,
thank you for your feedback. We’re sorry to hear that you’re disappointed with the processing time for your reimbursement claims. We completely understand how frustrating it can be to wait for a reimbursement, especially when your dog is unwell.
In some cases, claims related to illnesses require a more detailed review and additional medical assessment, which can unfortunately lead to longer processing times than routine preventive care such as vaccinations. That said, we understand that this does not meet the experience you expected from us.
Please be assured that we are continuously working on improving our processing times and overall customer experience.
If you would like us to take another look at your case, feel free to contact us at kontakt@lassie.de with your claim number.
Kind regards
Your Lassie Team
Max and I had a fantastic experience…
Max and I had a fantastic experience with our first reimbursement!
Thank you so much 😊
5 Stars
April 24, 2026
Top Regulierung
April 20, 2026
Amazing service from the team
April 15, 2026
This is awful experience!
Our dog had tooth cleaning and insurance refused to accept this case. Our cat had an emergency operation on her paw and we are waiting for the response for 2,5 months now. Costumer support chat is not helpful and the insurance have significant communication problems with vet. I start regretting for subscribing for it and the processing time is ridiculously long
April 10, 2026
Unprompted review
Reply from Lassie - Deutschland
Hello Polina,
Thank you for sharing your experience.
When expectations around coverage are not met and, at the same time, the processing of another case takes several weeks, the overall situation can quickly feel unclear—especially in urgent cases like an operation. Clear communication and reliable timelines are particularly important in such moments.
The assessment of each claim is based on the submitted documents and the applicable policy terms, which can lead to different outcomes depending on the case. Processing times may also vary depending on the complexity and the information required.
Customer support processes and communication are continuously being reviewed and improved to provide clearer guidance and more timely responses.
It is to be hoped that you will receive a conclusive update on your open case soon and that the remaining questions can be clarified.
Wishing your dog and your cat all the best and a smooth recovery.
Best regards,
Your Lassie Team
It was very fast to submit a claim
April 8, 2026
So easy and so fast!
April 7, 2026
Really quick turnaround when my cat had…
Really quick turnaround when my cat had to go to the emergency vet on Easter saturday.
April 4, 2026
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