Laura Ashley Reviews 

Beware of what site you use, i recently ordered 2 lights from Laura Ashley living, this site is a scam site, i was charged in Dubai Dirim, but my card showed GBP. I ordered 13/10/26 says on the site 3-6 day delivery, the fake tracking gave me a date 6/11/26. hence the goods never came. Fortunately barclaycard haven’t charged me, these scammers are getting more clever. please use a reputable company.

I ordered Laura Ashley Larkfield wall light twice. And both the times it arrived broken. Made with a very cheap material.

I ordered a replacement key for my wardrobe, but it never arrived. What is concerning is that the company's tracking system shows the item as "delivered", even though I never received it.
I contacted the company and requested a refund, explaining that I was happy to place a new order once the refund had been processed. Instead of issuing the refund, they sent me a link to purchase the item again.
I followed up several times by email, but since explaining that I would reorder after receiving the refund, I have received no response at all. I have neither received the item nor the refund.
Due to the lack of communication and failure to resolve the issue, I have had to contact my bank to report the transaction and request a chargeback.
Very disappointing experience. I would not recommend this company based on the customer service I received.

BEWARE : Fake clone site operating - charged TWICE via Tap Tap Send !
Please be incredibly careful when trying to order from Laura Ashley. There are two websites operating; the legitimate one and a highly convincing fake/clone website designed to steal your money.
I fell victim to the fake clone site, which completely took my money by routing the payment through a money transfer service called Tap Tap Send, TWICE !
AVOID AVOID AVOID !!!

Laura Ashley used to be a trusted company. I ordered and paid for two lengths of fabric in mid-August this year, and was surprised to discover it was be sent out from America. I waited patiently, and checked the tracking number emailed to me. When it was recorded as 'delivered' I checked with neighbours and found they had not received the package. I checked with three different post offices nearby, but they did not even recognise the tracking number. All efforts on my part to find out from Laura Ashley where the package is, have been ignored. Do not expect to receive any help at all if you do not get the delivery you expected!

Not reliable...cannot honour the reduced priced items but still advertise them on all the retailers they use....got cheaper and must say better with other make

I placed an order in Laura Ashley VH038525 on 4.9.26. They said delivery of paint was 10/9/26. On this day I went on to track my order to see they had cancelled it. I have the painters and decorators booked for tomorrow. There was no communication received. I phoned the number on the receipt and was told the order was cancelled, where was the communication about this?
I still have to pay the decorators £700. And I have not got a refund for the paint and was told I have to return to store for a refund!
This complaint will be escalated and reviews left on trustpilot and other sites
Michelle Wickwar

I purchased the Laura Ashley, Bettina Sage cotton percale sheet set. I am disappointed with the stitching and thread. I don’t anticipate either will last longer than 6 months.

Spent over £1000 with Laura Ashley on my new build with lamps, shades, cushions, bedding, paint, wallpapers etc etc.
Wallpaper keeps getting out of stocked and I have reordered twice, still waiting delivery weeks on. Paint tried to order more to finish a room, keep getting told to re order, so reorder and still does not arrive. I am left with two half finished rooms !!!

I ordered an 2 slice toaster in early June. I haven't received my item so I tried emailing them. They have not even acknowledged my email. I also used their WhatsApp and that was a waste of time.

Growing up in the 1970s and 1980s, I learnt from my mother - first in Suffolk in the U.K. and later in Georgia in the U.S. - to love Laura Ashley's beautiful prints, style, and quality. I remember buying my mother an $100 Laura Ashley long red print dress as a birthday gift during my high school years. I was away teaching English in Asia for most of the past 25 years, and just moved back to the U.S. two and a half years ago. Two months ago, I was so excited to see Laura Ashley full brief cotton panties and bras for sale at our local Marshalls in Carrollton, New Orleans, and bought a pack of each. The nice white and blue lace-lined bras lived up to my expectations and are the nicest bras I've had in years. However, I was shocked to find that one out of the five pairs of panties tore (the lace area separated from the rest of the panties) when I had owned the panties for less than three weeks, and another pair tore the next month. Did not last even as long as the panties I buy from Family Dollar here, or any of the many panties of various brands I bought in Malaysia or Thailand! I was really not expecting this from a company famous for good sewing and high-quality products! It looked like the lace hadn't even been sewn to the rest of the panties at all, only glued. I just threw out the first pair of damaged panties and did sewing repairs on the second one, since it was the last clean pair I had to wear before doing my biweekly laundry. All I can say is, these panties that I bought for the summer season, that haven't even lasted halfway through the summer, show that the company has gone quite a bit downhill from what it used to be!

Ordered wallpaper from Laura Ashley on May 2nd. I did receive an email on May 4th to say it had been despatched. Waited 4 weeks and sent numerous communications but was completely ignored at every stage. I never received the product. It's now June 24th and no refund for £82. No communications no way of contacting them! Seems like a con or scam to me. Once upon a time I used to love the Laura Ashley brand. They aren't worth a toss now! One of the worst companies I have experienced. Do not buy from Laura Ashley!

These underwear while comfortable are garbage. The seams have come undone and they are literally falling apart as im wearing them for the first time.

I ordered 3 cushions from Laura Ashley 27 March last never received them l then had to wait for a refund it is now 12 May still no refund only getting updates every 10 days .l would never tell anyone to order from them .My first and last time buyers beware

I would give this company zero stars if possible.

DO NOT ORDER from Laura Ashley. I have been awaiting delivery for a lamp which I ordered and paid for together with a £16 fast track delivery fee since the 2nd April.

I have sent possibly 10 emails to them....
Dealing with different members of staff each time. Each time promising delivery and a refund for my fast track delivery.

It is only now that I have read other reviews that I realise I will not be receiving my goods. What an absolute disgrace of a well known company!!!!

I have asked for a refund which I doubt I will get but will contact my Bank to make sure I get it.

Bought a mattress topper as I’ve been so pleased with the one I bought two years ago but sadly very disappointed. Single layer of pretty hard filling, cheap and nasty cotton cover, no Laura Ashley logo embroidered on it. Very poor in comparison so I shall be returning it. Luxury cotton? No way

Laura ashley under wear is nothing but junk. Each time you wash them they knot and tie up the rest of your clothes they are a waste of money do not buy. Waste of your money they slow do nothing but shred everything including wrapping up all your other clothes in the wash. Do not buy the underwear they are not worth your money. Vickie Kreger

Made to measure blinds don’t fit! Ordered from next who for some reason use these idiots who can’t use a tape measure. Trying to blame me that they don’t fit! Maybe if you took something off the size instead to account for the railing it may fit! 40 days I’ve been waiting

I have bought my bedding from Lauren Ashley for 40 years. My last I had for 14 years. Lasted beautifully. I bought two comforter sets and they are horrible. The stuffing is so mis-shaped that I can’t fold it. The quality is horrible. Not worth the money!

I purchased 2x Laura Ashley bedside tables through Plum Retail on 28th December 2024. They were not delivered until 1st May 2025! Then after only a couple of months using them, one of the drawers has completely collapsed and the surface on both is wearing off. After complaining I was told that the faulty drawer could be looked at, but they would not be able to do anything about the surface deteriorating. Bearing in mind we have only ever lightly dusted them and not cleaned with any cleaning products which could damage the surface.
Plum Retail/Laura Ashley arranged for a local furniture repair company to fix the issue with drawers. Upon his visit he completely condemned the drawer and told us that the surface finish had deteriorated because it had not been sealed properly before varnishing.
Considering I chose to invest a significant amount of money (£620 for two bedside tables) thinking I would be getting some high quality items for our home, I am appalled at the quality and I am still waiting for Plum Retail/Laura Ashley to resolve the issue on 28th October 2025.