Laurastar CH Reviews 

Extremely disappointing — absolutely not worth the price

I purchased the Laurastar Lift Extra only 8 months ago for around $1,000, expecting a premium product with premium quality and after-sales service. Unfortunately, my experience has been the complete opposite.

The ironing performance is nothing exceptional. Honestly, my $25 iron does a similar job, so I find it very difficult to justify the price of this product.

The power cord is also extremely poorly designed. It does not retract properly, and I have to pull it 10–15 times before I can get the cord to go back in. This is simply unacceptable for an appliance at this price point.

Because I was unhappy with the performance, I sent the iron for service while it was still under warranty. I was told that two parts had been replaced under warranty. I specifically requested a detailed service report with photos showing exactly which parts were replaced and what work had been carried out, but the customer service team refused to provide one.

When I received the iron back, it was still performing poorly and the cord was still not functioning properly. It does not feel like the actual problem has been properly resolved.

What concerns me even more is that I was originally told the repair would cost $250 if it were not covered by the warranty. This means that once the warranty expires, if the same problems continue — or if other parts start failing — I could potentially be paying $250 or more each time just to keep a $1,000 iron functioning. At this point, I seriously question the value and reliability of this product.

I contacted customer service and requested that they take the iron back and refund my money, as I no longer have confidence in the product. Despite following up multiple times, I never received a response.

A $1,000 appliance developing problems within less than 8 months is already unacceptable. Having it returned from warranty service still faulty, refusing to provide a detailed report of the work supposedly performed, and then ignoring a customer's repeated requests for a resolution makes the entire experience even worse.

For a premium-priced product, I expect premium quality, reliability, transparency, and customer service. Unfortunately, Laurastare. has failed to deliver on all of these!!

I would strongly recommend thinking twice before spending $1,000 on this product. You will end up paying hundreds more in repairs once the warranty expires.

We’ve already had two leaks with the Laurastar Smart U within a year. They collected it for repair, but a month on, it still hasn’t been returned. They say it’s gone missing with the courier, but we’re the ones left in the lurch and are just supposed to wait until we hear more?! Very poor service for a brand that claims to be a top brand…
After their reaction I send them al the information but also that didn't help...

I would also like to share my thoughts here, as I had a very positive experience with Laurastar. My situation was not easy to resolve, especially since I now live in Romania and purchased the product in Germany. Nevertheless, the team was great, super responsive, working to find a solution until they successfully resolved my issue. No matter whom I spoke with throughout the process (by email mainly), I received the same consistently high level of professionalism, responsiveness, and genuine support. This is a great example of excellent customer care, and I would confidently recommend Laurastar! Special thanks to Martine and Claudia and the rest of the team!

Have a problem with a leaking Laurastar iron, went to the service centre 3 times and still did not solve the issue. Wrote on Facebook and Laurastar asked me to DM them . No respond and DM again all I get is an auto reply in German , French and English . That’s all !
You paid a premium price for an iron and you will also get premium frustration.
Probably the management will give me a standard reply “thanks for the feedback, I’m so sorry for your frustration…….
Don’t bother to write back! It’s not sincere and give me no solution.
Not sure about your Swiss quality and Swiss service ! It’s shameful to even mention it’s Swiss quality

The customer service is a disaster.
Although this is a Swiss company, telephone customer service is available in German only—no French, Italian, or English. To make matters worse, the customer service agent I spoke with appeared to pretend that she could not hear me, seemingly to avoid dealing with the language barrier.
Trying other contact channels was equally frustrating. I received no response whatsoever via WhatsApp, and submitting a complaint by email was impossible because the link provided on the website repeatedly returned a technical error.
Finally, I tried the online chat, where I entered the queue as number 77. After three hours, only around 25 requests had been processed.
Overall, this was an extremely disappointing experience. For a company operating in Switzerland, I would expect significantly better accessibility, communication, and customer care.
Unfortunately, based on my experience, I cannot recommend this company.

Extremely terrible customer service. I’ve never ever experience such low response and inefficiency in my whole life. I bought a laurastar xtra lift from the Laurastar italy, it was supposed to arrive in 3 to 4 days (from their website info). The parcel never arrived. I sent many emails to ask for an update : after 1 week, 10 days, 2 weeks, 20 days, the only reply was “ the parcel is stuck , we don’t know why”. So I bought it from amazon and asked for a refund. Then silence from the customer service for 10 days even after 3 emails. So at the end, I escalated the issue to the Switzerland headquarter customer service. It took them 4 days to reply me that the refund is being processed but not even an apologise for all the hassle, and wasting my time sending at least 10 emails to receive only 1 response that is not even helping. I like their product but they really need to rebuild their customer service team. The whole team either Italy or headquarter are not professional with very low efficiency. So if you really need to buy a Laurastar , NEVER buy on their official website. I thought it would be the safest place but I was so wrong, I can’t believe that buying on official website would be wrong at that extent.

We have owned this system for about 8 years. We have sent it back for repairs at least 8 times and it works for about a year and then fails. Each time we have been assured that we have the equivalent of a new unit, nut it has NEVER worked for any length of time. Electrical issues, failure to operate, you name it and it just doesn't work. I would never provide a recommendation for this overpriced worthless product.

DO NOT BUY!!

To say this was a horrible experience is an understatement. I was eager to purchase the SMART 1980 system. Having researched it extensively before making the decision. Believing it to be a luxury item at the given price of $3K.

Upon receipt, the system functioned satisfactorily for several months. However, I encountered several issues:

1. The system required a few seconds to power on.
2. Steam production was absent.
3. The system began leaking water onto my clothing.

I promptly packed the item and returned it without receiving any communication regarding its receipt or the anticipated repair timeline.

3 weeks later, I contacted their customer service department to inquire about the repair process, but I received no response.

Two days later, I received my system back, still in the original packaging and materials I had used for its return. This raised concerns about whether the item was inspected and repaired.

I contacted customer service again and they apologized and said the system control panel was replaced and gaskets.

So I fully unboxed the system preparing to reassemble it. Only to find wires hanging outside of the system that aren’t able to be pushed back in! Needless to say I’m concerned with WIRES hanging outside of the system that could be a fire hazardous!

I promptly sent an email along with pictures to customer service with no reply. I then called customer service requesting to speak to a manager in customer service or repairs. Only to be told, “no one is available to speak to me because they are all off for a WEEK”.

This experience has been profoundly disappointing, as it did not meet my expectations for a luxury product and their customer service department is non-existing.

Do not buy! Clearly not worth the money.

I own a Laurastar IZZI steamer, and unfortunately I would not recommend it. Every time I use it, it leaks boiling water, creating a frustrating and unpleasant experience. I am using the product exactly as instructed—I do not tilt it or handle it improperly—yet the issue occurs every single time.

Most concerning, I recently burned my foot when boiling water leaked from the device during normal use. The steamer has also left water marks all over one of my viscose dresses, which is incredibly disappointing for a product marketed as premium.

Given the very high price of this steamer, I expected far better quality, reliability, and performance. Instead, I am left with a product that feels unreliable and poorly designed. Overall, I am extremely disappointed with this purchase and would not recommend it.

I bought my Laurastar Smart U a little more than a month ago, and I’m sorry I didn’t opt for something cheaper, and maybe another brand. While I love the fan and vacuum features, the Sensteam didn’t work at all when I unboxed the item, and works only intermittently since then. Laurastar has been exceptionally uninterested in discussing the problem, tech is weeks or months behind on returning calls, and there has been very little interest in showing support for a customer buying a premium product. Although I initiated my case immediately, Laurastar USA is refusing either return, replacement or repair of item. If you’re thinking of buying a Smart U, you should downgrade your purchase to a system without Sensteam.

This company is like a scammer, reading these reviews, i have been trying to return my product and they are not sending me a return shipment tag for 7 days. Noone answers the phone, their whatsapp is not working, they answer my very clear request with questions of what do i need. I dont know what else should i be saying beyond i want to return the product. Customer service is not responsive and they are a disaster. I was fooled by the ads, but when i read here i experienced it first hand how bad they are. Do not buy this product no matter what the performance is there is no customer service.

I purchased a Laurastar Lift Xtra in Germany, expecting a premium product and reliable customer service. Unfortunately, the iron stopped working completely after only 2 years.

I contacted Laurastar multiple times. After weeks of emails, I received no real solution—no repair, no replacement, and not even a goodwill discount.

When I tried to follow up and ask for help publicly, I was blocked instead of being assisted.

This leaves me with a completely unusable product despite paying a high price. For a brand that promotes quality and customer care, this experience is extremely disappointing.

I hope Laurastar will reconsider and offer a fair solution.

Id give 0.
Had my uron since before xmas missing the actual cover for the board
Arrived in beginning of Jan.

Broken 2 weeks ago no pressure and leaking boiking water. Received vack from atlas repairs today with new issue. Going back for 2nd repair

I wish i cpuld attach the video.

Save your money dont bither the service is shockingly poor as is the product.

I wish I had read the reviews. I spent >£400 on a Lift Xtra 3-in-1 steamer. 4 years on, having maintained the iron annually, always changing filters, it has now broken. I spoke to Laurastar and they want £200 to repair it. It is a shame.

I hate to do this but 1 star is all this is getting. I bought the smart u. Twice. And both times it broke within a month. Just wouldn’t turn on. I can’t speak to their customer service as I purchased it through a luxury retailer who were amazing. But the product was awful. Two broken in the same way?! Not really acceptable but it seems to be a common issue.

Premium price, premium disappointment (warranty only “works” in Switzerland)

I bought a Laurastar ironing system for around CHF 1,400 expecting long-term reliability and premium after-sales support. After a few years, it already needed a paid service (~CHF 250).

A few months after that service, I relocated to the UAE and had the unit professionally shipped. On arrival, the soleplate was heavily limescaled and the system became unusable.

The most frustrating part: even though it was still under warranty from the service, Laurastar informed me that the warranty is only valid in Switzerland — despite Laurastar having distributors and service facilities in the UAE. Their “solution” was simply: ship it back to Switzerland at my your expense. No alternative support path, no local warranty handling, no pragmatic resolution.

This is not what you expect when paying a premium for a flagship product and then paying again for service. The message I received is essentially: “Buy premium, service it, and if something goes wrong—even under warranty—we won’t take responsibility unless you’re in Switzerland.”

For context, Switzerland generally provides a two-year statutory warranty for new products, where the seller is responsible for defects (separate from any voluntary/manufacturer guarantee). In practice here, Laurastar relied on a territorial limitation, leaving me with all shipping cost and hassle.

I would not recommend Laurastar if you expect a premium brand to stand behind its product in a global way.

Customer of Laurastar for more than 20 years, I always had a very good experience with Customer Service. Products are trustfull and last for years and years.

Had been a loyal customer for years. Spent 2k on their new iron out in Dubai. Broke in 3 months and doesn’t turn on. 2 months it’s been in the service center and still being told different stories.
Tried to complain but unless you speak French or Deutsch you have no chance.
Emailed, WhatsApp, online website form, online chat all useless.

Honestly go to another brand. It’s mad that I’m willing to waste the money than try to deal with this appalling company. Such a shame for what was a good brand.

After just two weeks my item wouldn't power on! i contacted customer services and they advised someone would be in touch within 24 hrs this took two weeks to receive a call back from them. to be told that they would send a box and collect it in the 6th of January and carry out the repair then. you think if you spent £1500 on an iron and it broke after two weeks it would be replaced not fixed also that will be at least 6 weeks to resolve it. wouldn't recommend this brand at all ! quick to take payment customer service non existent.
They have contact numbers but don't answer the phone send whatsup and they say they are open from 8 - 5 but only respond at strange times.

I've owned laura Star Ironing systems for the past 20 years . I recently purchased a SPure to replace a nont fan model when it's leg support broke . I love the fan which makes ironing much easier . The website is a bit clunky and I had difficulty entering my address in uK . Had to contact customer service for assistance . Then I think there was a problem with payment but we eventually got there . My only criticism is that it squirts out hot water rather than steam sometimes- I'm still learning how to avoid this .