LawnStarter Reviews 

Very UNRELIABLE service. LawnStarter repeatedly scheduled, canceled, and rescheduled my parents’ lawn service, but the grass was never cut. My parents even received an HOA fine because of it. I would recommend hiring a reputable local lawn service directly instead.

From: Darryl Ballard
(Chesapeake, Virginia)

Dear LawnStarter Claims Department,
Lawnstarter Andrea

I am submitting this formal complaint regarding damage to the siding of my home caused during lawn service performed on July 27, 2026.

Before this service, my siding was not damaged. The damage appeared only after the lawn-care technician used a weed eater around my home. Because the technician was providing services as LawnStarter’s direct agent, LawnStarter is responsible for restoring my property to the condition it was in before the service.

I strongly dispute the conclusion that only three panels were damaged or that LawnStarter should be responsible for only a partial repair. I do not understand how that determination was reached, especially since there was no damage to my home before your technician’s visit. A partial repair that leaves visible damage, mismatched siding, or unrepaired areas is not an acceptable resolution.

I am requesting that LawnStarter:

1. Provide the inspection report, photographs, and explanation supporting its damage assessment.
2. Accept responsibility for all siding damage caused during the July 27, 2026 service.
3. Pay the full reasonable cost of repairing or replacing the affected siding necessary to restore my property to its pre-service condition.
4. Provide a written response explaining how and when this matter will be resolved.

I am extremely disappointed with both the damage and the way this claim has been handled. I trusted LawnStarter to provide professional lawn care, not to damage my home and then refuse to fully restore it. Unless this matter is resolved fairly, I will not recommend LawnStarter to my neighbors or to anyone seeking lawn-care services.

Please respond in writing within 10 business days of receiving this complaint. I have retained photographs, service records, repair estimates, and related communications concerning this matter.

I hope LawnStarter will reconsider its position and promptly authorize the complete repair of the damage caused by its service provider.

Sincerely,

Darryl Ballard

I'd give it a 5 overall for the convenience. Overall, I love the service. My 1 star less is driven by how Lawnstarters is a middle point between lawn companies and the end user. They schedule things out for you which is great but, the responsibility is put to the provider. I have changed my provider once and have a new one coming this week. So, outlook is good.

Again, I would give 5 if only for that simple nuance

Excellent service, always on time, good attention to detail, and easy to communicate with customer service reps.

Do awesome Job and reasonable priced. Very professional

Easy to use and great service. No hassle required.

The two gentlemen were courteous and efficient.

The person showed up and did a professional job. I expected him not to show up like many others.

Good job, I like it

Great job, quick and fast, professional also neat. Thank you

LawnStarter has been easy to communicate with, and come when they said they would. Ramelo who has been to my home is very kind and does an amazing job!

I signed up with them and and 1st "pro" rescheduled before we even started...then he cancelled altogether. The 2nd "pro" excepted the assignment and rescheduled his 1st visit, then rescheduled his 2nd! Our lawn has not been serviced yet. What kind of business is this???

The actual mowing service was good, but my overall experience with LawnStarter was disappointing. For the other requested service, one provider never showed. Then another did not arrive at the agreed-upon time, then later appeared and began working after I had already canceled the service.

LawnStarter essentially serves as the middleman between customers and individual providers, and in my experience that made communication and accountability more difficult when problems occurred. Customer service offered only a small credit despite multiple scheduling issues.

I would not recommend LawnStarter. Sometimes paying a little more for a service with more direct communication and accountability is worth it.

My lawn service has been consistently on time and my lawn person has been diligent in performing and communicating on a regular schedule. I am pleased.

Terrible service, I hired the company Summer 2026, it was a disaster! Every scheduled appointment was postponed on the day of or hours before the scheduled day. I literally had an overgrown grass. I decided to hire another company. Soooo dissapointed.

Professional provider; on-time every week; thorough job with attention to detail

Elston does a fantastic job, consistant and fast. Love opening the door after the lawn has freshly been cut. Good with communication as well. I have been very pleased.

Awful company. Not trustworthy. Vendor management, customer service is a complete nightmare. Signed up with this company, filled out contract and credit card billing set a schedule for service. No one showed up. Contacted company and was told the “Pro” scheduled had to cancel. Was told they would reschedule with another “Pro”. Set another date no one showed up. Contacted Company and was told they had a schedule conflict and would reschedule for the next morning. No one showed up again. Called company once again and was transferred to customer service ( what a joke they are). When pressed the customer service rep (Anna) read from a script and had no answers or solutions. I asked to receive a written communication from the company and was told that this was not the policy. I asked to speak with supervisor and was put on hold for over 40 mins. Finally I became so frustrated due to the lack of organization, false promises, missed appointments and just an overall lack of professionalism. Please note that this is just a .15 acre property that they were billing me approximately $110 for bi weekly maintenance. This is a rental property my actual home is being remolded and in living on this property for over 9 years with the same provider and never had an issue. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY.