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LawnStarter Reviews 

7,479
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,073 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional reliability, pointing out that workers always arrive punctually and leave yards looking beautifully manicured and clean. Consumers also love the overall convenience of the platform, noting that scheduling services and managing regular appointments is exceptionally straightforward and completely stress-free. However, some customers also noted frustrating issues regarding unreliable scheduling and unhelpful customer support teams. Reviewers occasionally experienced difficult instances where assigned contractors completely failed to show up, while overall communication regarding unexpected delays or changes fell slightly short of proper expectations.

What people talk about most

Service

People report positive experiences with service, highlighting the professionalism and excellent quality of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, punctuality, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting great work, timely service, and... See more

User experience

Consumers find user experience to be very positive, highlighting the convenience of managing services,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, expressing deeply divided opinions regarding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LawnStarter has been great! I needed my lawn mowed by a certain date. Very thankful for LawnStarter finding a Pro who got the job done within the needed timeframe! Neftali, my Pro from Escobar Law... See more

Rated 5 out of 5 stars

Our lawn service just up and stopped coming to do our lawn. We reached out to one company and all we got were excuses as to why they couldn’t make and when they finally showed up they berated me ab... See more

Rated 5 out of 5 stars

My Lawn Pro Kemon did an incredible job on my lawn, my husband and I were throughly satisfied with his work. From this point I only wanna be serviced by Kemon he is very professional and his work stan... See more

Rated 5 out of 5 stars

A neighbor referred LawnStarter to me. My experience with the company is great. There is an easy application with all charges and optional available services. My lawn Pro, Jimmy, does a wonderful job... See more


Company details

  1. #3 of 6 best companies in Lawn Care Service

About LawnStarter

Written by the company

LawnStarter makes lawn care easy and stress-free. Whether you're balancing work, family, or time away from home, our platform helps you book reliable, affordable lawn services from trusted local professionals. Get a free, instant quote online—no spam calls. Manage everything through our app and enjoy a well-kept yard without the hassle. Rated highly for convenience and quality, LawnStarter gives you back your time while ensuring your lawn always looks its best. Read our reviews and see why thousands trust LawnStarter for weekly mowing, seasonal cleanups, and more.

More Than Just Lawn Mowing

Written by the company

From seasonal cleanups to shrub trimming—we do it all.
LawnStarter offers a full suite of lawn care services to keep your yard looking great year-round. Whether you need edging, fertilization, aeration, or leaf removal, our local pros have you covered. Book what you need, when you need it—all in one place.

Meet Our Done Right Guarantee

If it’s not right, we’ll make it right.

If it’s not right, we’ll make it right.
Your satisfaction is our priority. If a service doesn’t meet expectations, we’ll re-mow, fix the issue, or refund—no hassle, just peace of mind.

Contact info

Too much on your plate?

Let us handle the lawn—so you have one less thing to worry about.

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(7,479)

1,926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never showed up

I was assigned 3 pros. No one showed up. I decided to have someone else mow my yard because no pro was showing up. My property was not overgrown. I was assigned a new pro that never showed up but the pro stated in the inbox that he edged my property but he never showed up. Along with the pro disconnected the communication in the inbox. I was not able to respond to pro after reading that he had edged my property and didn't. Very 😞 disappointing.

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. The app is easy to use and it’s convenient having someone else search for a “lawn pro”. The idea is great. However, once a “lawn pro” is assigned, they don’t respond to messages and don’t ever show up to the scheduled appointments. So you’re left with a jungle in your yard because no one ever shows up. I don’t recommend this app.

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

TERRIBLE EXPERIENCE. DO NOT WASTE YOUR MONEY.

I’ve only been with LawnStarter for ONE MONTH, and somehow they managed to completely destroy my lawn. The grass has been badly damaged, they mow it terribly, and they leave the cut grass all over the yard instead of properly cleaning it up.

They’ve sent about three different people to take care of my lawn, and honestly, each one has been worse than the previous one. They clearly don’t know how to properly take care of grass.

And the EXTRA CHARGES are ridiculous. No matter what they tell you when you sign up, they constantly find a reason to charge you more, claiming the grass is “too tall.” I have even been charged twice for services, and I still haven’t received my money back.

Trying to communicate with customer service is an absolute nightmare. It’s extremely difficult to reach anyone, and when you finally do, they don’t actually solve anything. Instead, they keep giving you excuses and making the process unnecessarily difficult.

They are also unreliable and frequently late, and there have been multiple times when they simply didn’t show up at all.

What makes the experience even worse is the way they handle cancellations. Instead of simply respecting your decision to cancel, they try to talk you out of it and make you feel like you’re making the wrong decision, while continuing to charge you.

After only ONE MONTH, my lawn looks worse than it did before I hired them, I’ve been overcharged, I’m still waiting for money to be refunded, and I’ve wasted countless hours trying to get someone to actually help me.

Save yourself the headache and find a local lawn service that actually cares about their work and their customers. I would absolutely NOT recommend LawnStarter.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Not reliable

I had my lawn scheduled to be mown every two weeks while I was away. Instead they let it go unmown for over a month. I was disgusted when I got home to an extremely overgrown yard. Not at all reliable

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

They were great

They were great. It was a team, they were quick and efficient. I especially like them more than other mowers because they trim the grass very low. We had some other mowers that would leave the grass a little high. They came 24 hours after our last mower canceled. Thank you!!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with LawnStarter

Great experience with LawnStarter. The service was quick and convenient, and the turnaround time was much faster than I expected. Customer service was helpful and responsive, and the pricing was very reasonable compared to other lawn services I looked into. Everything was easy from start to finish. I would definitely recommend LawnStarter to anyone looking for reliable lawn care at a fair price.

August 28, 2026
Rated 5 out of 5 stars

I use the services of Lawn Starter

I use the services of Lawn Starter. I am a new customer. I appreciate they hire excellent pros. My husband is not able to do it anymore. And he is fussy about how his yard looks. My pro does a neat job.he does the lawn every 2 weeks and always shows up.

August 28, 2026

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