LeafGuard Brand Gutters Reviews 

I am extremely disappointed with my experience with LeafGuard. What was supposed to be an investment in protecting my home has turned into a frustrating and costly nightmare.

The gutters were improperly installed, resulting in water drainage issues and water damage to my home. What makes this experience even worse is how this company has handled the situation since the installation.

I contacted LeafGuard multiple times to report the problems. I provided pictures and videos documenting exactly what was happening when it rained. I gave them every opportunity to acknowledge the poor workmanship and correct the issue. Unfortunately, the communication was horrible, the customer service was unacceptable, and the problem was never properly resolved.

It is absolutely unacceptable to pay a company for professional installation services, only to have to repeatedly chase them down to address problems caused by their own work. When customers bring legitimate concerns to your attention, especially concerns involving potential damage to their homes, the expectation should be accountability, communication, and a timely resolution.

Instead, I experienced poor follow-through, frustration, and a complete lack of satisfactory customer service.

A company’s responsibility does not end once it collects payment. It should stand behind its workmanship and take responsibility when something goes wrong.

I would NOT recommend LeafGuard to anyone considering investing in their gutter system. Homeowners deserve better than this. Do your research, read the reviews, document everything, and think twice before trusting this company with your home.

This has been a disappointing experience, and I would strongly encourage LeafGuard to take accountability for its workmanship and the damage resulting from this installation.

Made a mistake and thought we'd get an estimate from LeafGuard. Their whole sales process is dated and off-putting. Hard sell, wouldn't get off the script, wouldn't share a business card, and had no awareness of how he was coming across. At one point, the salesperson pulled the clichéd line, "Let me call my manager," to see if we could get a better price that evening. Who is going to commit to spending $13-15K after one meeting...? Successful sales involves building trust and listening to the customer, not plowing ahead and getting belligerent. I do not recommend this company based on their approach.

⭐ 1/5 — Trust Is Everything, and They Lost Mine Before the Presentation Began

I recently scheduled an in-home estimate with LeafGuard, and I can honestly say the sales experience was one of the most unimpressive I've encountered.

Our appointment was scheduled for 5:00 PM. I was outside with my dog from approximately 4:45 to 5:05 and never saw the representative. At 5:16, I received a call from the company claiming our gate was locked. It wasn't. The gate was open. When the representative finally arrived approximately an hour late, she claimed she'd been outside my home for 25 minutes.

Not exactly a confidence-inspiring beginning.

Unfortunately, the presentation didn't improve matters. Rather than asking questions about my home, identifying my concerns, or explaining how the product would specifically benefit me, she spent her time telling me how wonderful LeafGuard was.

Then came the pricing. I was quoted a little over $5,000, but informed that if I didn't sign the contract that very day, the price would increase to over $7,000.

Apparently, taking time to consider a major home improvement purchase carries a $2,000 penalty.

I have approximately 20 years of experience in the home-service industry, and I understand the importance of establishing rapport, demonstrating value, addressing objections, and, above all, earning a customer's trust.

None of that happened here.

To be clear, I cannot speak to the quality of LeafGuard's product because I never purchased it. My review concerns the sales experience alone.

By the time the representative began her presentation, the conflicting explanations about her arrival had already destroyed my confidence. No discount was going to restore it.

My advice to prospective customers: Take your time, ask questions, get competing estimates, and don't let a supposedly expiring discount pressure you into a decision.

A good product should be able to stand on its merits without high-pressure sales tactics.

The salesman lied, saying yeah the work can be done. So we signed the contract. Installers showed up and couldn't do half the job. But they explained us to pay the full price. Took a lot to get them to adjust the price. 3 repairs later, they still leak.

The product itself seems well made, however the installation was absolutely terrible. Of the 4 downspouts they installed, all 4 needed to be replaced due to poor workmanship. I actually had to completely redo one myself and another I had to make the transition for the worker to install because after two attempts they couldn't get it right. There were MULTIPLE installation issues just about everywhere and despite them coming back a few times, redoing areas a second or third time, I had to fix most of it myself in the end. Poor routing, poor layout of fittings, poor fabrication/assembly and poor installation overall. It's sad to say, but to put it bluntly, the installation crew(s) were complete hacks. I feel bad for the overall LeafGaurd company itself as their product is good, but their installers are terrible.

These gutters are very costly and the installation was done very professionally. However, with the first rain, we had water streaming between the gutter and the facia board in multiple places. I have called the customer service number 3 times so far and even though they said I would receive a call back within 48 hours I still haven’t received one. I DO NOT recommend this company. Better off going to Home Depot and using their gutters and installers.

### Good Product, Very Disappointing Customer Service and Follow\-Through

We had the LeafGuard gutter system installed around our entire home in the fall of 2018\. Overall, we have been pleased with the product itself\. However, our recent experience with their customer service has been extremely disappointing\.

One of the major selling points when we purchased this system was LeafGuard’s promise that if our gutters ever became clogged, they would come out and clean them at no charge\. That commitment was an important factor in our decision to invest in this system\.

For the past three weeks, my husband has called LeafGuard several times attempting to schedule this service\. Each time, he has only been able to reach a call center, and despite his repeated requests, **no one has returned his calls or contacted us to schedule service\.**

Two days ago, I contacted the company in writing, explaining our frustration and requesting a response within two business days to avoid having to post a negative review\. Once again, we received no response\.

It is particularly frustrating to invest in a premium gutter system based, in part, on the company’s promises of ongoing service, only to discover how difficult it is to get anyone to follow through\.

**We are satisfied with the product, but a lifetime service commitment is only as good as the company standing behind it\.** At this point, LeafGuard’s customer service has fallen well short of our expectations\.

We would appreciate someone from LeafGuard taking responsibility, contacting us directly, and scheduling the service we were promised\.

Until this matter is resolved, we cannot recommend LeafGuard based on our experience with their after\-sale customer service\.

Timeshare/Kirby vacuum.style sales pitch. Spent well over two hours, most of which was attempts to whittle down price while expressing I did not need the three days I ask to make a decision. Actually had to ask the salesperson to leave. Very disrespectful!

I have had the Leafguard system for about 10 years. They have a no clog guarantee. The end of my gutter at the downspout got clogged. I called for service and they came out, told me there is hail damage to my gutters, and that puts them out of warranty. When I inquired as to how to get them back in warranty, I was told that I would need to file an insurance claim and have them replaced! I went up on the roof myself and all there is on the gutters is a few small dimples.
Rediculious for the price I paid to have them installed.
I havd written another review and Leafguard wrote back on the review to call them for a resolution. That just looks and sounds good to anyone reading it, but when I called I was offered nothing and told to file an insurance claim. No Good!

I am a Disabled Army Veteran I schedule an appointment. Their Interactive Voice Response (IVR), is not Disabled Veterans friendly, same as their employees.

Because they want both Phone and Email, i provided email. Because they could not confirm phone number *They are SPAM, unknown number", they would not confirm and did not notify me they was canceling

Horrible experience!! Gutters were purchased several years ago and I have had nothing but problems with drainage, clogging, etc. They do not back their warranty at all and will not return phone calls or show up for appointments! Later found out from roofers that did roof, that gutters were not large enough to accommodate the drainage. I would not recommend this company, as they are scammers and take advantage of Seniors!!

Good and Bad
Good - professional installation and materials
Bad - I need after installation support and are non responsive

LEAFGUARD is horrible.
I was approached by a salesman for LEAFGUARD at a Taylorsville Park event before the 4th of July who told me (and gave me a paper describing it) I would get a Lowe’s $25 gift card just for letting them come out to inspect my rain gutters, show them to me via their extendable camera, and give me a price for new gutters. I agreed. 

A guy came to my house July 6th unprepared, without the extendable camera, and he didn’t go up a ladder or anything to look at them either. He simply wrote a quote for replacing them: No measurements, description of all it entailed, nothing. He also didn’t give me the gift certificate. But the paper said it could be 10 days before I would receive it. 

Ten days came and went.
Several calls later and they gave me the same empty promises to send it. Now it’s September 18th.

Many customers have reported issues with the Leafguard product and the willingness of the Leafguard team to respond to and fix issues related to warranty claims.
LeafFilter has far more positive customer reviews. Stay away from LeafGuard. Similar names but GUARD is not trustworthy.

RUN DON'T WALK FROM THESE LIARS AND CHEATS...CALLED AND CALLED HUNG UP ON MANY MANY TIMES AFTER LISTENING TO FOREIGNERS THAT DON'T SPEAK ENGLISH FOR HOURS. CAME TO HOME "5" TIMES WITH NO RESULTS, ONLY LIES AND EXCUSSES. THEIR SYSTEM STILL LEAKS LIKE A RIVER. OVERFLOW HAS STRAIN GUTTERS EVERYWHERE! LITTLE ROCK EMPLOYEES STATE NO LIFE TIME WARRANTY ONLY 1 YEAR! LIARRRRRRS... HOPE JUDGE JUDY WILL SPANK THIS HORRIBLE GROUP. YEP, THIS IS WHAT THEY DO TO SENIOR CITIZENS !!!

I had outstanding experience with Mark Mann. He arrived on time and explained what he would do inspecting old gutters. Showed me the videos. Told me comparisons, covered system. Material was much stronger, added backsplashto facia boards. Installers worked very well,following diagrams and adding extra materials at corners. They finished and cleaned everything. I was also impressed that lifetime warranty stays with the house
Good selling point. We made a deal and signed contract. As the saying goes " you get what you pay for." For me, I think the service and product was more than I expected. Recommend this company highly.

Jonathan Douglass came out to my house on Friday Aug 7th to give me a quote. He was very thorough and took the time to explain issues he could see with my older gutters and accurately pointed out the typical places that we saw overflow during rain storms. He walked through the different options for gutters that we had, including various options for gutter covers and the pros and cons of each. He was very kind and engaging and I was surprised when he called a customer in my area to ask about her experience with Leaf Guard and gave me the opportunity to ask her any questions that I had. Jonathan understands his products very well and, when I expressed financial concerns with the pricing, he was able to give me an accurate estimate of a financing option. I was very impressed with his knowledge of the financing behind the product and his information about the Leaf Guard system. He also offered me several tips and tricks to look out for with gutter systems and gutter installation to increase my understanding and help me feel more comfortable making a decision between several different options for my home!

Incredibly frustrating company to deal with. I'm trying to get a quote on some work for my church. It's now been almost three weeks of trying to track down the rep who met with me to find out when I'd be getting a quote. Finally tracked down the manager of the local office and he was able to find the quote in his system, but it wasn't broken down into the various areas and buildings on our campus as I'd requested. Everything goes to a call center and the people returning calls are totally unhelpful. The guy I met with didn't have business cards. Don't know if that's company policy, but it sure would have been a lot easier to just call him directly. And of course once you're in their system the annoying boilerplate sales texts and emails start.

Not sure where to start - I am a current customer (not by choice), bought a home with this system on. Put a front porch addition on a few years ago and had to jump thru many hoops with my contractor to install these miracle gutters on our addition so as to not void our warranty. Have called at least 15 times over the last 60 days to get someone out and install additional downspouts at my cost….zero returned calls. Call center knows me by name and are very apologetic…was told that local branch (Burr Ridge) is unresponsive which is obviously true. Still waiting for my phone call and service appointment. This company is a JOKE!! Stay away!!

Sergio Isarraraz with LeafGuard provided 10/10 service! From the moment he arrived, he was professional, respectful, and incredibly personable. He took the time to answer our questions, explain everything thoroughly, and made the entire process feel easy and comfortable.

It’s refreshing to work with someone who genuinely takes pride in providing excellent customer service. Sergio was courteous, knowledgeable, and went above and beyond to make sure we felt taken care of.

I would highly recommend Sergio and LeafGuard to anyone looking for quality service and a great experience. Thank you, Sergio, for your outstanding service!

Horrible company that I would not recommend to no one! I would give it a zero stars if I could! First of all with the price they ask for their gutters you would expect some help in case of issues... Well guess what? You get none! My mother in law and I decided to install gutters on our townhouses. We live side by side. The guys came and made the installation. I told them that one gutter was place wrong because a part of it, where the water goes out, is on the yard of another townhouse and this is completely illegal! The guy told me to talk with his boss and that it was the way he was told to do it. What a liar! He called me back few weeks after saying that he wont be helping me because he knows his job. How stupid! After that, no help. No matter how many messages, pictures, videos and calls I left nobody answer back. The installation was done at the beginning of the year and now we are in August. Everytime we call them they say that a team is coming soon and it never happens. Ah! And to end this, some gutters are not even close/done completely and the free trip they promised you before you sign the contract is a big lie. Be careful with this company or you will get scammed like us and be aware of JACOB KADICH. He is the "boss".