Britannia Leatherbarrows Reviews 

171
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often praise the polite and respectful attitude of the workers, who take exceptional care of personal belongings and heavy furniture during difficult conditions. Reviewers consistently appreciate the efficient communication and expert guidance provided throughout the entire removal process from start to final delivery. Some reviewers were not happy with occasional scheduling hiccups and late arrivals that pushed back completion times on moving day. Customers also noted that extended transit delays for long-distance shipments or disorganized packing methods for smaller boxes caused unnecessary stress during the transition. People felt that better preparation and earlier arrivals would have significantly improved those specific challenging situations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers found the teams to be... See more

Service

Reviewers highlight positive aspects of service, noting that consumers experience an efficient and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting efficient, careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil and James did a fabulous job in moving us from Dorset to Cumbria. Nothing was too much trouble and their sense of humour remained throughout the move. On moving day they were assisted by Andy on... See more

Company replied

Rated 5 out of 5 stars

Brad, Andy, Craig and Danny moved us from Madrid, Spain to the Borders of Scotland. Highly efficient, polite and careful, the move went without a hitch and delivery was completed a day ahead of schedu... See more

Company replied

Rated 5 out of 5 stars

Jordan and Danny from Britannia Leatherbarrows were absolutely fantastic. They arrived right on time and immediately put me at ease with how polite, friendly and helpful they were. They took great... See more

Company replied

Rated 5 out of 5 stars

So glad we went with a professional company. All at Britannia Leatherbarrows, from Rob with the quote and sizing of lorry needed, to all the crew on the day:- Neil, Chris, Sammy, James, Lewis, Brad an... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Moving and Storage Service
  4. Self-Storage Facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

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4.7

All reviews

(171)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

All very good,thorough

All very good,thorough, careful and pleasant
Thankyou

November 6, 2026
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Reply from Britannia Leatherbarrows

Thank you for your short but perfectly sweet review of Britannia Leatherbarrows. This is all we can ask for :), All the best to you in your new home

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Rated 4 out of 5 stars

At the start of my moving house journey…

At the start of my moving house journey the system went smoothly I was quoted quickly and efficiently. The two day removal was arranged as we had storage as well as hours move. Day - 1 went reasonably well and we were encouraged by this. Day -2 they arrived late and then preceded to pack my smaller boxes in large boxes to transport better, this was a disaster as they packed clearly labelled boxes in different boxes so my boxes were later not delivered to the correct rooms.it was chaotic.. they were ill prepared for our hot tub and without our neighbours help snd our help if would not of got moved they had no equipment for it .. it then stayed on the delivery truck for 6 months before one day I had a phone call to say they had a plan and enough men to deliver it.

Final delivery of our furniture was again disorganised chaos but this time it turned out ok hence the 4 stars, we were told 2pm then I had a text saying 10am then a small can turned up .. we had two large crates of stuff to be delivered.. they said they had no big Lorries available… but to be honest the delivery of our furniture went smoothly and the guys were very helpful.
So Thankyou to Lewis and also a huge Thankyou to Tracey Park who responded every time to my emails and was always polite.

October 26, 2026
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Reply from Britannia Leatherbarrows

Thank you for taking the time to share your feedback. I’m pleased to hear that the initial quotation process went smoothly and that, despite some difficulties along the way, you were happy with the care and assistance provided by the team during your final delivery.

I am sorry about the delay and challenges surrounding your hot tub and the changes to the final delivery arrangements. We did our best to work with you and accommodate the dates for you to complete this part of the move in the best way we could.

With regard to your owner packed smaller boxes being packed into larger ones, this is actually best practice when transporting smaller cartons, as it helps to protect them and makes handling and transportation safer. However, I appreciate that this meant your clearly labelled boxes became mixed, which understandably made unpacking and placing them in the correct rooms more difficult.

Thank you also for your kind comments about Lewis and Tracey. I will make sure your feedback is passed on to them, particularly Tracey for her continued help and communication throughout.

We appreciate you choosing Britannia Leatherbarrows and taking the time to provide your feedback, which helps us identify where we can improve, all the best

Rated 4 out of 5 stars

Unfortunately late start which pushed…

Unfortunately late start which pushed the completion time back. There should have been at least an extra staff. There were two guys who did great work and safely got us to the new address, for that they did well.

October 19, 2026
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Reply from Britannia Leatherbarrows

Thank you for your feedback. We’re sorry that for the unavoidable late start. We’re pleased, however, that the two members of our team worked hard, took care of your belongings and got you safely to your new home. We’ll be sure to pass on your kind words to them, and thank you for taking the time to share your experience with us. Britannia Leatherbarrows

Rated 5 out of 5 stars

House move Spain to Scotland

Brad, Andy, Craig and Danny moved us from Madrid, Spain to the Borders of Scotland. Highly efficient, polite and careful, the move went without a hitch and delivery was completed a day ahead of schedule. Would highly recommend the Britannia team.

October 12, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review! Moving all the way from Madrid to the Scottish Borders is quite a journey, so we’re delighted that Brad, Andy, Craig and Danny made the whole experience so smooth and stress-free for you. We’ll be sure to pass on your kind words to the team, who will be thrilled to know their hard work and care were appreciated. Enjoy settling into your new home in the Borders, and thank you so much for choosing Britannia Leatherbarrows for such a big move!

Rated 4 out of 5 stars

Really hard working people

Really hard working people and the care of my property has been exceptional. Mind you if it wasn’t nailed down it was packed, including my handbag with my car keys in it!

October 9, 2026
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review! 😊 Our team will be delighted to hear your kind words about their hard work and the care they took with your belongings. It sounds like they took your instructions to pack everything quite literally! Sorry about this, glad we retrieved them shortly after we realised our mistake 😂 We hope everything is settling in nicely in your new home, and thank you for choosing Britannia Leatherbarrows.

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Rated 5 out of 5 stars

Everything went according to plan

Everything went according to plan. First, moving out of our old place, then storage for almost 3 months and then relocating to our new place miles away! Thanks to all the guys who helped with every aspect of the relocation!

October 9, 2026
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Reply from Britannia Leatherbarrows

Thank you for your lovely review! We’re so pleased everything went according to plan, from moving out to storage and finally settling into your new home. We’ll be sure to pass your thanks on to all the team who helped along the way. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Jordan and Danny from Britannia…

Jordan and Danny from Britannia Leatherbarrows were absolutely fantastic. They arrived right on time and immediately put me at ease with how polite, friendly and helpful they were. They took great care with all my furniture and belongings, treating everything as if it were their own.

They worked in a way that was both professional and quick, but never rushed. They also gave me excellent advice on how to pack and organise my belongings, which made the whole move much smoother. Throughout the day they made me feel completely comfortable and supported, and they genuinely went the extra mile to help.

I couldn’t have asked for a better team. Highly recommended.

September 23, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for such a lovely review. It really means a lot to us to hear how Jordan and Danny helped make your move feel easier and more relaxed.

Moving home can be such an emotional and stressful time, so knowing that their kindness, care and support helped you feel comfortable throughout the day is incredibly special. They’ll be so pleased to hear that their hard work and the little extra things they did made a difference.

We’re very proud to have Jordan and Danny as part of the Leatherbarrows team, and we’ll make sure your wonderful comments are passed on to them.

Thank you again for choosing Britannia Leatherbarrows and for taking the time to share your experience. We wish you every happiness in your new home!

Rated 5 out of 5 stars

Highly recommended

We can't recommend the team highly enough! They came to the rescue at the last minute and completed a full pack and move smoothly and efficiently. Their cheerful, can-do attitude made a stressful day feel easy. Huge thanks to Jordan, Brad, James, Dave, Neil, Andy and Danny.

September 25, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review and for recommending the team. We’re really pleased we could step in at the last minute and help make what was undoubtedly a stressful day run as smoothly as possible. Jordan, Brad, James, Dave, Neil, Andy and Danny will be delighted to know their cheerful, hard working attitude made such a difference. We really appreciate you choosing us and taking the time to share your experience. 😊

Rated 5 out of 5 stars

Highly recommended. Service with care and a smile

Neil and James did a fabulous job in moving us from Dorset to Cumbria. Nothing was too much trouble and their sense of humour remained throughout the move. On moving day they were assisted by Andy on the ever changing game of Tetris as they loaded our belongings into the lorry. Despite an overnight stay en route they arrived at our new house almost bang on time. The two guys unloaded in double quick time, again nothing was too much trouble. It’s not the cheapest way to move house but the service is top notch and the care taken sets them apart from some of the “man and van” operators. Can’t recommend Leatherbarrows highly enough. Big thanks to Neil and James.

September 21, 2026
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Reply from Britannia Leatherbarrows

Thank you so much for such a lovely review! 😊 We’re really pleased to hear that Neil, James and Andy looked after you so well and kept the move running smoothly from Dorset all the way to Cumbria.

We love the “ever-changing game of Tetris” description, we think the guys would agree! 😂

It’s fantastic to hear that their care, hard work and good humour made such a difference. We’ll be sure to pass your kind words on to them.

Wishing you all the best in your new home, and thank you again for choosing Leatherbarrows! 🚚🏡

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Rated 5 out of 5 stars

Excellent Experience

The crew Neil, Sam, James and Finley who helped with our move were excellent. They were friendly and really efficient, couldn't fault a thing. Highly recommend using this company for your move.

September 9, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Lovely review of our services and praise for our team, this is fantastic, much appreciated

Rated 5 out of 5 stars

Jordan and Danny were fantastic

Jordan and Danny were fantastic. They were helpful, courteous and incredibly hard working. They went above and beyond - even dismantling and re assembling a sofa that wouldn’t go through a doorway - and made a potentially stressful experience as good as it could possibly have been. Throughout, they were good humoured while making sure that everything was just how we wanted it. True professionals, couldn’t ask for better.

August 17, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your fantastic review, lovely news for our staff once again. Jordan and Danny love news like this and will be happy you reported them to have gone above and beyond to make your move as smooth and stress-free as possible. All the best :)

Rated 5 out of 5 stars

Removal team

Removal team, Jordon, Danny, Neil, Andy and Paul were cheerful and helpful despite the rather fraught 2 day move due to circumstances beyond my and their control. The office staff, particularly Tracey and Rob who did the removal quotes were professional and equally helpful. All fragile items were generously packed with plenty of tissue paper by the team and no breakages occurred.

July 30, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for leaving us a positive review since your removal. So delighted to hear that, despite a challenging two-day move, Jordan, Danny, Neil, Andy and Paul remained cheerful, helpful and professional throughout. They are such a great team.

It’s also fantastic to hear that the team took such care with your fragile items and that everything arrived safely with no breakages. We’ll be sure to pass your kind comments on to the whole removal team, as well as Tracey and Rob in the office.

Thank you again for choosing Britannia Leatherbarrows and for your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Very professional service with a…

Very professional service with a brilliant attitude made what can be a stressful day quite pleasurable

August 10, 2026
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Reply from Britannia Leatherbarrows

Thank you for your great review of our service. We’re so pleased to hear that our team’s professional service and positive attitude helped make what can often be a stressful day a much more enjoyable experience, that's always our aim, all the best

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Rated 5 out of 5 stars

Excellent removal

Excellent removal, storage and delivery service by Brad and James. Zero breakages or damage. Very polite and helpful staff throughout. Highly recommended for your house move.

August 4, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your fantastic review of your removal. We’re delighted to hear that Brad and James provided an excellent service and that everything arrived safely with zero breakages or damage. We’ll be sure to pass on your kind words to the team. Thank you for recommending Britannia Leatherbarrows, Take Care

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish. The removal staff were so polite, helpful and professional. They took care not to bump any of the walls or furniture. They worked well as a team and it was obvious they'd had good training in the way they lifted heavy furniture together. We are greatful we had their assistance during our move.
Please pass on our thanks to all the removal staff.

August 3, 2026
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful review. We are so glad that you were happy with the service you received from start to finish.

Our team takes great pride in being professional, courteous, and careful with our customers' belongings and homes, so it's fantastic to know their hard work and training made such a positive impression during your move.

We truly appreciate your kind words and will of course will be sure to pass your thanks on to the removal crew.

Rated 5 out of 5 stars

The whole move was made very easy

The whole move was made very easy, the staff were amazing nothing was too much trouble.
Everything arrived safely
Would highly recommend to everyone
The cost was very good as well
All in all great service from everyone
Thank you

July 27, 2026
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Reply from Britannia Leatherbarrows

It was lovely to receive this review from you. Brad and James will be so pleased to read this as they always aim high for customer satisfaction with their work ethic. Enjoy your new home in sunny Devon, all the nest from the whole team at Britannia Leatherbarrows

Rated 5 out of 5 stars

5 star service from start to finish.

Free comprehensive appraisal of house moving costs. Reasonable pricing.
Excellent communication at all stages of the moving process.
The team who actually did the removal were friendly, respectful of house contents, professional and hard working.
Steve (the driver) and Danny had a very long day getting all my possessions and large furniture into the new house.
Thanks to you all.

July 24, 2026
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful 5-star review. We're delighted to hear that you were happy with the communication, pricing, and service throughout your move. We'll be sure to pass your kind words on to Steve, Danny, and the rest of the team too. Thank you for choosing us, and we wish you every happiness in your new home in Hampshire.

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Rated 5 out of 5 stars

Vary friendly crew and helpful did a…

Vary friendly crew and helpful did a good job
Neil and Danny were very professional and Neil and Jordan very helpful would recommend them to any person ready to move George and Pat. Would recommend them.

June 30, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful review,. We're so happy to hear that Neil, Danny and Jordan made such a positive impression during your move. Thank you for your recommendation, it really does mean a lot to all of us but especially the crew themselves. We wish you both every happiness in your new home! All the team at Britannia Leatherbarrows

Rated 5 out of 5 stars

Excellent service in tough conditions

Both Brad and Andy worked in extremely hot conditions- without complaint. Andy kept us informed of a change to arrival time at pick up. Our driver Brad was an absolute gem he kept us informed of their progress, and checked in regularly.
He was cheerful, kind and considerate throughout pick up and drop off and we cannot recommend him highly enough. A true professional with a positive can do attitude.

July 13, 2026
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your fantastic feedback. We know the recent heat has made moving even more challenging, so it's wonderful to hear that Brad and Andy remained cheerful, professional and committed to providing a great service throughout. Brad will be especially pleased to hear how much you appreciated his communication and positive attitude :) We'll make sure your lovely comments are shared with both of them. Thank you for choosing Britannia Leatherbarrows, and all the very best in your new home.

Rated 5 out of 5 stars

I would certainly recommend Britannia…

I would certainly recommend Britannia to anyone moving home. They were courteous and very helpful. Made our move so much less stressful. The service was extremely efficient from the quote through to the delivery, despite the short notice of the move out date. Great service.

July 17, 2026
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Reply from Britannia Leatherbarrows

Thank you for taking the time to leave such a lovely review. We really appreciate your recommendation and are so pleased that you were happy with every stage of your move, from your quotation right through to delivery. It's wonderful to know we were able to help and provide you with the best service, even with the short notice of your moving date. We wish you all the very best in your new home, from every member of the team at Britannia Leatherbarrows

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