LEGOLAND California Resort Reviews 

Parents be aware !!!

We are a family of five with Gold Annual Passes. We drove from Temecula on Sunday the 18th with two other families to celebrate our daughter’s birthday. When we arrived around 3:30 PM we were told it was a Gold blackout day and were sent to the ticket window after already paying $40 for parking.

At the window we explained it was our daughter’s birthday, we only manage to visit the park twice a year, and the park was closing in roughly two and a half hours. The first employee said they could not help us and that we needed to pay for the upgrade. We then asked for a supervisor.

That’s when the other employee with glasses and green eyes came over. He told us directly that he couldn’t do anything, and that the only option was to pay $29 per person plus tax on top of our Gold Pass. Multiply that by five people, plus the $40 parking and gas from Temecula, and the numbers are absurd for a park we barely use.

For the record, we understand you have a published blackout calendar. That is not the issue. The issue is the complete lack of flexibility when a family shows up with two other families for a birthday celebration, has already paid for parking, and the park closes in two and a half hours. Instead of making around $150+ on the spot from a family that only visits twice a year, Legoland chose to make nothing, watch three families leave, and create a negative customer story that will spread. Maybe that number means nothing compared to your daily volume, but for us it mattered.

When I mentioned I am disabled, he added that the fast pass was “better than the handicap pass,” which demonstrated zero understanding of what disabled guests actually need. Disabled access is not about skipping lines; it is about being able to use the park within limited time and mobility. That part was ignored completely. We did not get his name because he was clearly in a hurry to end the conversation and move on.

For context: at 3:30 PM the park did not look crowded parking lot nowhere near full, no entrance lines, and very light foot traffic. The blackout and “too many people” excuse did not match what we saw. After this, both families who came w

You can't go wrong with a trip here. Give them a call and you will get all your questions answered :)

kids loved it. not enough adult rides to keep our interest and luggin around those kids all day

The kids really liked LEGOLAND but I couldn't believe how expensive everything was. The tickets were already around $100 each, then $15 small meals, the $2.50 bottled waters. Basically it had Disneyland prices but wasn't a Disneyland experience. Although the kids really enjoyed themselves Im to much of a penny pincher to spend over $500 for a day of fun and only be treated to an OK experience. I could have saved the money and probably had more fun with the kids at the beach.

Excellent service. Thanks

Very dissapointed by our day spent at Legoland
It was suppose to be an off peak day but it was so busy I really don't think they expected this many visitors. A members of staff said we didn't expect it to be this busy.
A lot of the food places were closed so that means the ones that were open were very busy.
The queues for the rides were very long 45 mins to even 70 minutes wait time!!!!
They seems under staffed on the rides which I think added to the wait times
Most bin were over flowing and rubbish on the floor.
Personally I have been twice and both times were bad. I will not waste any more money visiting this place again ....

we spent two days in legoland and although my kids had fun i would say that queuing for 1.5hrs in full sun for some rides was too much, some people left the queue because there kids couldnt cope with the heat. Had to spend about £20 just on drinks and ice creams in the queues to keep the kids hydrated. the shops had sold out of water and i had to by a capri sun for £1.50. not good. they charge extra for a Q bot which is essentially a queue jumper, the ultimate one costs £75.00 per person!!! each i mean £75 come on. while the rest of the plebs stand in a queue the better off jump the queues, at least we teach the kids early on how life works lol. a slush puppy £2.95 yo can by a drinks vessel for £7.50 and get free refills but £7.50!!! honestly its just all about the money at this place and therefore i wont come back, did have some memories but its a huge money making machine. Oh after you pay for your ticket, they will charge you £5.00 to park. if you want to pay closer the entrance thats £8.00. do you get the theme here, still if people pay the extra for the queue jumper and parking then i guess it wont stop them doing it.