Lepetexpress Reviews 

It was smooth experience. Nigel is funny, helped with luggage and gave tips. I was travelling from French side to UK. It is not convenient timing regarding collection at the station. You will need to wait a lot. But in general everything was fine.

The experience was amazing from start to finish. The service and care we have been treated with was exceptional. Crew did everything to ensure we and our pet is comfortable and they would go above and beyond to help. I would recommend to absolutely anyone this is the best thing we have done for our puppy.

They were very lovely, my puppy was right next to me during the journey. Easy and affordable compared to others! I'll be using them all the time now. Thanks to Brenda to explain things so neatly and make the trip as pleasant as possible :)

We traveled on Le Pet express for the second time yesterday, first time was 2 years ago. The Eurotunnel was severely delayed but we still managed to arrive only a little late because of Stephane, our driver. I couldn’t have made it to London from Munich with my doggy without you!

I booked a two way trip with this service and it was absolutely outstanding. I don’t know if timing played a part but both ways, we arrived ahead of time! On the first leg Nigel was our driver and on the second leg Stefan was our driver. Their communication, explanations, managing expectations and keeping us informed was perfect and I felt safe and confident in not only the service but also their delivery. Both vans had air con and fans and I felt my little puppy was very well accommodated. The pet passport and admin in the lead up to the travel was thoroughly checked and I am extremely grateful for the due dilligence!
Thank you to the whole team and I will undoubtably use this service again.

I can forgive the constant requests for documents, but it wasn’t long before this escalated into repeated passive-aggressive reminders.

I hired an authorised professional specifically to prepare the documentation required for my dog to travel, as the requirements are complicated and easy to misunderstand. Rather than trust either me or the professional I had hired, Brenda took it upon hersef to decide that my documents were unsuitable for travel. I was given the choice of cancelling immediately with a full refund or "risk" my documents being rejected where upon they would keep 50% of the cost and leave my family stranded. This, along with the attitude in general, ultimately left me feeling that I had little choice but to cancel the booking.

For context, I used those exact same documents only a few hours later to cross into the UK with a private pet taxi, without any issue whatsoever.

Based on my experience, I definitely would not recommend this service. I found there to be very little practical help, reassurance or empathy at what was already an extremely stressful time.

It would be unfair of me not to mention one positive however: the cancellation and refund were handled quickly and efficiently.

I’m so grateful for Le Pet Express and Brenda. The service was everything we needed: affordable, informative, easy, and friendly. Traveling with pets to new countries can be so stressful and Brenda walked us through the entire process from start to finish. I will be using them again in the future and would absolutely recommend using their service if you don’t want to fly with your pet.

Easy online booking with quick response. Service is well organised and clear instruction provided for access. You will also recieve a reminder email to ensure things you need to prepare before boarding. Vehicle is spotless clean and chauffeur is nice.

IF YOU CARE ABOUT YOUR PET AND THERE WELLBEING DO NOT USE. They refused to turn on Air Conditioning during a heat warning/advisory because it costs too much money and uses too many bars of fuel....I am honestly surprised they have not had any animals with heat stroke or a death. If that wasn't reason enough, here are some other fun experiences from our journey below

The Paperwork- When they send you the paperwork you need, there list is by no means thorough. 1. If a paper copy of an ETA is not acceptable, please tell us that. 2. If we need to have the UK application endorsed by the DDPP, tell us that.

The Staff - RUDE RUDE AND RUDE. The attitude and general unfriendliness from the CSR to the driver made it a horrible experience.

The Experience - safety was not a priority, not using two bars of fuel was. I would understand if It was a normal day, but the temperature was over 38 celsius and thy flat out told us it costs too much. They have zero care for safety.

Our crossing with Lepetexpress was great. The whole proccess, from the booking to the actual journey, was very smooth and conducted in a efficient manner. Also,there was their punctual and kind support both with the pets documents and the logistic info.
Our driver , Ricardo, was very nice and helpful.

Wonderful experience with the very attentive Ricardo who put us owners and their pets at ease, from start to finish.
Myself and my cat was very happy we met him !

Travelling from France to the UK with my dog felt quite daunting, but this company made the whole experience so much easier. They were incredibly helpful in checking that all the paperwork and documents were correct before travelling, which gave me real peace of mind and took away a lot of the stress.
A special mention to Riccardo, who was fantastic throughout the journey. He was friendly, knowledgeable, and I felt completely confident that everything was in safe hands.

Well done, Brenda, on creating such a fantastic service for pet owners travelling between France and the UK. What could have been a daunting and stressful experience was made simple, smooth, and enjoyable, and I’m so grateful for all the help along the way.

I wouldn't hesitate to recommend this company to anyone travelling with a pet. Their support and professionalism made all the difference.

First time taking the shuttle with my little dog. Super service, easy and on time! Nigel was a great and funny driver, I would recommend this service!

Le Pet Express provided amazing service from start to finish. Nico was incredibly helpful reviewing all of my documents and making sure everything was ready for international pet travel. He guided me through the border crossing process and answered every question along the way.

One funny thing—Nico told me I would probably be disappointed with Borough Market in London. I'm happy to report he was wrong about that one! I absolutely loved it. Thankfully, his advice on pet transport was far more accurate than his food market recommendations.

Traveling a pet from Alaska to the UK is a complicated process, but Le Pet Express made it as stress-free as possible. Professional, knowledgeable, and always available when I needed help. I highly recommend them to anyone planning international pet travel.

DO NOT USE THIS COMPANY! ESPECIALLY BRENDA!
Brenda is the most rude lady that either me or my partner have ever met in our entire life.
She first gave us a scare by harshly telling us that our travel certificates wouldn't cut it (despite them being done by military base vets whose job is to do them for PCS), but the entire drive there, they way she talked to us and the other passenger was as if she was a mean teaching who treated us like school children going on a school trip.
Never in my life has someone been so condescending and outright rude.
It was a red flag when she quite literally shouted out her window swearing at a woman in french in the car park who was just doing their job.
She had a go at the other passenger because he didn't know how to lock the cage (which in itself was so weird that we couldn't have our small dog (who was already in a travel bag) with me. She even told me I had to lock my hand bag up.
She was absolutely foul. If you want a stress free journey, DO NOT USE THIS COMPANY!
Brenda, you need to stop treating people like trash because one day, if you treat someone like a school kid, they might teach you a lesson. Genuinely, you need to re-evaluate your behaviour.

This company fills a great void for animal lovers who wish to travel with their pets. I have used them twice and they deserve top rating for communication, efficiency, safety and overall client care. Brenda is meticulous about verifying paperwork and will support her clients throughout the journey. You know you are in good hands with LePet Express!

Lepetexpress is such an important business, helping people like me, who doesn't drive, take their pets across the channel. Everything is so well organised and my pet and I felt completely safe and secure in their hands. I couldn't recommend Lepetexpress more, and I hope their business continues and thrives.

Nigel (the driver) was great. Had a nice chat with him. Had a nice trick that actually worked calming my Malinois during the trip. He was calm throughout the trip. And was great I could sit next to my dog. Will use again.

Brilliant service. From start to finish, you are guided through the process. The team does this daily and understands what is needed to get you and your pet(s) safely across the border at either end. The most important thing is that you listen to their advice and allow them to help you. I would certainly be using Le Pet Express on future trips into Europe with my dog,

I had a good overall experience with the pet travel service. The team was helpful, professional, and clearly experienced in handling the process, which made everything much less stressful.

The only downside was that there were quite a lot of dogs barking during the process. However, I understand that this is something quite natural in such an environment and not really something they can fully control.

Overall, I appreciate their support and would recommend their service.