Lighting Legends Reviews 

357
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the string lights, noting how easily they connect and transform outdoor spaces into warm, beautifully glowing areas for evening gatherings. People also deeply appreciate the prompt delivery, secure packaging, and helpful assistance whenever they decide to expand their lighting setups or order extra accessories. However, some customers also noted minor inconveniences such as unexpected delivery delays, tracking issues, or exceptionally short plug leads. A small group of reviewers also experienced frustrating issues with faulty bulbs or hardware failures appearing after several months of outdoor use.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the lights are very easy to install and look... See more

Quality

Clients share positive opinions on quality, frequently highlighting that the materials and construction feel... See more

Order

Reviewers mention positive feedback about order processes, highlighting that online ordering is very... See more

Service

Customers consistently note positive experiences with service, frequently praising outstanding support,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication from Lighting legends. The lights are nice and look good , my one reservation would be the Lux level when they turn on could be better, if slightly darker before they switch on thu... See more

Rated 4 out of 5 stars

Our second lot of lights have arrived this week. We intend to add them to those around the patio ones we bought last year which are great. These ones will light up the side entrance for clients visit... See more

Rated 4 out of 5 stars

I purchased 2 of of the garden fastoon lighting. They are still working & give subtle light that illuminates the whole garden. Very happy.

Rated 5 out of 5 stars

I ordered an additional set of festoon lights to add to the original set. Realised I'd ordered the wrong style of light so messaged customer service who replied promptly and quickly amended the order.... See more

Company replied


Company details

  1. Lighting Store

Written by the company

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(357)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Lovely lighting,have bought four sets…

Lovely lighting,have bought four sets of them and very happy with them, really good company too deal with

November 2, 2026
Unprompted review
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Reply from Lighting Legends

Hi Garry,
Thank you for your amazing review! 💡
We are delighted to hear about your positive experience with us and greatly appreciate all your support, thank you! 😊

Rated 5 out of 5 stars

Really pleased with the whole…

Really pleased with the whole experience. Instant order processing and distribution,lights are well made for all weathers. Have just received the shades for the Elite range and they look really good,like lanterns,November now can’t wait till summer ,sitting in the garden..Only downside am now eyeing up the garden to see where I can put some more 😂😂👍

November 10, 2026
Unprompted review
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Reply from Lighting Legends

Hi Raymond,
Thank you for your amazing review! 💡
We are thrilled to hear you are enjoying our lights, your support is greatly appreciated. 😊

Rated 5 out of 5 stars

Excellent and prompt customer support!

I ordered an additional set of festoon lights to add to the original set. Realised I'd ordered the wrong style of light so messaged customer service who replied promptly and quickly amended the order. Very friendly and efficient service, thank you Ciera! Lights were easy to connect to the first strand.

October 7, 2026
Unprompted review
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Reply from Lighting Legends

Hi Jackie,
We are thrilled to hear about your positive experience with us! Thank you so much for your amazing review, we greatly appreciate your support.😊

Rated 5 out of 5 stars

Excellent products

Excellent products. I’ve had one set of lights outside in all seasons and weathers for years, still going strong. Ordered more this year for another area. Great quality and service.

October 24, 2026
Unprompted review
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Reply from Lighting Legends

Hi Iain, We are thrilled to hear you are enjoying our lights! 💡
Your support is greatly appreciated, thank you for the wonderful review.😊

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Rated 5 out of 5 stars

Outstanding service and support!

Outstanding service and support!
I have never known a company to be so helpful. All my queries were answered within 24 hours and the advice received was really helpful in helping me to purchase the right lights and accessories. Lighting legends were also flexible when I wanted something a bit different to the online items. The electrician that put the lights up for me commented on the high quality of the product. I’m so pleased with the outcome, the lights transform the garden. I can’t recommend Lighting legends highly enough.

October 19, 2026
Unprompted review
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Reply from Lighting Legends

Hi Ann, Thank you so much for your wonderful review!💡
We are delighted to hear about your positive experience with us. As an independent British business, we massively appreciate your support. 😊

Rated 5 out of 5 stars

Recently purchased 40metres of lights…

Recently purchased 40metres of lights and fixed them to boundary fence. I’m extremely pleased with the result. Looking at some of the negative reviews I’m a little concerned but fingers crossed no problems to date! In my experience with domestic light bulb’s they have a finite life expectancy, they do fail, even ‘long lasting bulbs’ fail!!

October 2, 2026
Unprompted review
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Reply from Lighting Legends

Hi Rod,
We are glad to hear you are enjoying our lights! 💡
Your support is greatly appreciated, thank you for the 5 star review.😊

Rated 1 out of 5 stars

I bought the elite festoon lights a…

I bought the elite festoon lights a year and 10 days ago. Six of the bulbs no longer work, even though they were in a covered area and only used a handful of times. They have advised to just buy more bulbs and they will investigate the problem with the current bulbs using the picture I provided. There’s no way they can investigate this from an image, leading me to believe they simply don’t care.
My advice is to avoid buying from this company, the bulbs clearly have quality issues going off the reviews. I’m so pleased I didn’t buy the dimmer and the extra lights I needed last year. Don’t make the same mistake I did.

October 16, 2026
Unprompted review
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Reply from Lighting Legends

Hi Ross,

We're sorry to hear that you're disappointed with your experience.

When you contacted us, your purchase was unfortunately outside our 12-month product warranty, which our customer service team explained. As the warranty had expired, we provided details of the replacement bulbs available to purchase, including links to our discounted multipacks.

Before doing so, our team asked you to carry out some basic troubleshooting to establish whether the issue was with the individual bulbs or the festoon cable itself. Based on your findings and photographs, the issue appeared to be isolated to the six bulbs.

We also explained that your feedback and photographs would be shared with our technical team and manufacturer to help investigate potential causes and identify any improvements. This was not a suggestion that we could determine the exact cause of the failures from photographs alone.

We appreciate that experiencing bulb failures is disappointing, particularly given the limited use you've described. However, we hope this clarifies that our team did take your concerns seriously, investigated the reported issue and explained the replacement options available.

Kind regards,
The Lighting Legends Team

Rated 1 out of 5 stars

Poor quality, poor service

Bought festoon lights from them which appear very similar to some cheap ones I’d bought on Amazon previously. Across two sets five bulbs were not working. I replaced them from my old set and now they are quibbling about replacing two of the bulbs. I will buy the bulbs myself for £1.

October 15, 2026
Unprompted review
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Reply from Lighting Legends

Hi Miguel,

We're sorry to hear that you're disappointed with your experience.

To clarify, when you first contacted us, you reported three faulty bulbs, which was also consistent with the photographs provided. Following some basic troubleshooting, our customer service team authorised some replacement bulbs

When you subsequently advised that five bulbs were faulty, rather than three, our team simply requested an additional photograph to verify the two further failures before authorising replacements. This is part of our standard procedure for verifying faults and is certainly not intended to make the process difficult or avoid our responsibilities.

We appreciate that this may have felt frustrating, but our team was simply following the usual process while trying to resolve the issue.

Regarding your comparison with cheaper festoon lights available elsewhere, products can look very similar while differing considerably in their components, specifications and overall quality.

We're sorry that your experience hasn't met your expectations and would still welcome the opportunity to resolve the matter and have emailed you directly today regarding this.

Kind regards,
The Lighting Legends Team

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Rated 5 out of 5 stars

Have made a few orders with Lighting…

Have made a few orders with Lighting Legends. Been very happy with products and service. Sadly my last order was lost by courier BUT Lighting Legends rectified the matter speedily and replaced order.

October 2, 2026
Unprompted review
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Reply from Lighting Legends

Hi Sheelagh, Thank you for your amazing review! 💡
We are delighted to hear about your positive experience with us and greatly appreciate all your support, thank you! 😊

Rated 2 out of 5 stars

The very end connection with the end…

The very end connection with the end cap of my lights has just melted after 18 months of use melting the internals of several bulbs in the process and constantly tripping the electrics, the bulbs fill with water despite regularly tightening and I'm told by the company that it's my fault for not having the end cap in the right direction (maybe just make the end cap waterproof when its tightened, it was just on the fence like the rest of the lights)

Now I'm in that situation where if I want to keep my lights I have to buy that section again knowing it will only last 18 months outdoors- fantastic!

A 12 month warranty isn't enough.

October 7, 2026
Unprompted review
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Reply from Lighting Legends

Hi Martin,

We're really sorry to hear about your experience and completely understand how disappointing this must be, particularly when you've enjoyed using your lights for the past 18 months.

All of our lighting products come with a 12-month warranty, which is clearly outlined on our website. Unfortunately, as your purchase was made approximately 18 months ago, your lights are now outside this warranty period.

Our customer service team has also explained the importance of correctly positioning and securing the end cap to maintain the product's weather resistance.

We appreciate that this isn't the outcome you were hoping for, and we're genuinely sorry for the frustration caused. We always aim to provide quality products and helpful customer service, and we value your feedback.

Given the issues you've described, we would advise against using the affected lights and would be happy to review your concerns further if you contact our team.

Kind regards,
The Lighting Legends Team

Rated 5 out of 5 stars

String lights

Delivery was on time and items were as described, would highly recommend lighting legend's

August 12, 2026
Unprompted review
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Reply from Lighting Legends

Hi Ken, ​thank you so much for your amazing review! 💡
We are very pleased to hear you had a positive experience with us. As an independent British business, your support is greatly appreciated! Thank you 😊

Rated 5 out of 5 stars

So impressed

Recently bought a set of festoon lights and shepherds crooks and I'm really impressed. The build quality and design are excellent.
Although they do not have a shop they were more than happy for me to call into the office and discuss my needs and buy directly from them.
What a friendly and helpful bunch !!

September 1, 2026
Unprompted review
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Reply from Lighting Legends

Hi Christopher, thank you so much for the 5 star rating! We are pleased to hear you had a positive experience with us and massively appreciate your support. Thank you! 😊

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Rated 5 out of 5 stars

Lighting Legends are brilliant!

Lighting Legends are brilliant!! The customer service is second to none, they are extremely professional, quick and courteous; answering any queries quickly and their lighting products are superb. We purchased 3 x 15 meters runs of lights for our garden and they are brilliant !! They also offer 1m and 2m extension cables with lights to ensure the lights fitted all around our garden. Our garden now has a warm glow at night. Highly recommended. Many thanks to the team 👍👏👏👏👏

September 25, 2026
Unprompted review
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Reply from Lighting Legends

Hi Tim, we are delighted to hear about your positive experience with us! Your support is greatly appreciated. Thank you for the amazing review. 😊

Rated 5 out of 5 stars

15m warm festoon lights

I actually brought the warm 15m festoon lights back in 2021 but it wouldnt let me date that far back. These lights are still going strong excellent quality and not had one bulb stop working . I brought the plug cable extension to, which gave more length for the plug. I love these lights and will be buying more very soon. I just wish they wasn't so expensive but you really do get what you pay for, these are high quality long lasting lovely lights. Really does transform my garden. Would 1000% recommend them .

September 26, 2025
Unprompted review
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Reply from Lighting Legends

Hi Lisa, ​thank you so much for your amazing review! 💡
We are very pleased to hear you had a positive experience with us. As an independent British business, your support is greatly appreciated! Thank you 😊

Rated 5 out of 5 stars

Great company to deal with quick…

Great company to deal with quick delivery and the lights are excellent. I have expanded them all around the back garden, it looks brilliant at night I can highly recommend them. They are certainly not the cheap nasty wires you get from other companies.

September 20, 2026
Unprompted review
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Reply from Lighting Legends

Hi Patrick, we are so glad to hear that you had a positive experience with us! Thank you so much for the amazing review, your support is greatly appreciated. 😊

Rated 5 out of 5 stars

Fantastic quality festoon lights for our pergola

We were looking for some electric festoon lights for our newly installed pergola. We ordered 2 sets of the super festoon lights with a remote control. We realised when they were delivered that we needed an extension and this came within a matter of days. They were very easy to install and look fantastic. Super quality and it’s great to know we can easily add another set.

September 5, 2026
Unprompted review
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Reply from Lighting Legends

Hi Christine, thank you so much for your wonderful review!
We are happy to hear about your positive experience with us and massively appreciate your support. 😊

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Rated 5 out of 5 stars

Had ordered wrong product and after…

Had ordered wrong product and after contacting customer services managed to return original order and then they assisted with making sure I got the correct product. My contact with them via email and in person was very good. If only other customer services were as professional and efficient as you were.

Definitely recommend and as and when we need any more lighting will use them again.

Many thanks

Andy

September 7, 2026
Unprompted review
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Reply from Lighting Legends

Hi Andy, thank you so much for your amazing review!💡
We are thrilled to hear about your positive experience with us and your support is massively appreciated.😊

Rated 5 out of 5 stars

Great product

Great product. These light won’t let you down, fabulous. Great communication and help from the company. Too marks

September 1, 2026
Unprompted review
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Reply from Lighting Legends

Hi Aidan, thank you for the 5 star review!
We are glad to hear you had a positive experience with us and appreciate your support. 😊

Rated 5 out of 5 stars

Super company.

A reliable company, with excellent products, reasonably priced, super customer service and fast delivery.
We have bought their 'Super Festoon, connectable, LED Strings' for a few years now. Easy to work with, lovely soft/warm light (recommend inline dimmer bought separately) we now have a long set to bridge from tree to tree. Well done Lighting Legends, keep flying the flag for honestly and pride in your products. Many thanks!

August 27, 2026
Unprompted review
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Reply from Lighting Legends

Hi Angus, we are so glad to hear that you had a positive experience with us! Thank you so much for the amazing review, your support is greatly appreciated. 😊

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