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LightInTheBoxReviews 

515,080
•
TrustScore 4.5 out of 5

4.3

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 68,753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the appealing styles, colors, and overall value. Many find the website easy to navigate, with a good selection of items and a smooth, convenient browsing experience. The ordering process is frequently described as simple, secure, and efficient, with clear communication regarding orders. However, some people were dissatisfied with the order experience, citing issues with products not matching advertisements, poor quality, and difficulties with returns. There were also concerns about high shipping charges, mandatory shipping insurance, and confusion regarding sizing charts and currency display.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, selection, and reasonable... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and secure,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the site easy to navigate and use,... See more

Website

People report positive experiences with the website, finding it easy to navigate and user-friendly for... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the reasonable and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like all the styles and colors. The prices are unbelievably affordable. I'm a size 10-12, and the size chart said to get a XL. It was a tad too big. And after reading the return policy, I decide... See more

Rated 4 out of 5 stars

Your products look great I had a frustrating problem because I selected one shirt and then that was changed. It happened twice. I don't like the check out. You requested method of payment, I clicked c... See more

Rated 5 out of 5 stars

First time ordering. Will give review once i receive the product. Fingers crossed shirts are of decent quality and honest fit according to sizing chart.

Rated 5 out of 5 stars

Easy and convenient browsing, interesting variety of products and choices. The one drawback is the shipping charge, which is high; and what do you base it on? Weight or size of item or of package? Di... See more

Company details

  1. Clothing Store
  2. Wedding Store
  3. Women's Clothing Store

Written by the company

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.

Contact info

welcome to shop with us

www.lightinthebox.com

4.3

Excellent

TrustScore 4.5 out of 5

515K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(515,080)

70,877 reviews in the last 12 months

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Rated 1 out of 5 stars

LightInTheBox has very deceptive return…

LightInTheBox has very deceptive return policies, which are NOT fully outlined on their web page. Attempted to return new, unused item in original packaging that was shipped from NJ. Told could only return to CHINA with shipping costs more than double the price I paid. They offered meager discount (first 10%, then $30%) if I would prefer to keep item and avoid exorbitant shipping costs back to China. Buyer beware!!

July 2, 2026
Unprompted review

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