LINDBERG Reviews 

Premium Price, But No Clear International Warranty? A Disappointing Experience with LINDBERG

I purchased a pair of LINDBERG prescription frames from an authorised retailer in India less than twelve months ago. LINDBERG is among the world's most expensive eyewear brands, renowned for its engineering, craftsmanship and premium pricing.

Unfortunately, within the first year of normal use, the temple arm connections and lens attachment points became loose.

Having since relocated to London, I contacted LINDBERG's customer service in Denmark, providing photographs, the frame identification number and proof of purchase, requesting assistance with what appeared to be a relatively minor repair.

To my surprise, I was repeatedly informed that warranty responsibility rests with the original retailer in India, not the manufacturer, and that visiting an authorised LINDBERG dealer in the UK could incur additional service charges.

Despite specifically asking whether LINDBERG offers an international manufacturer's warranty, whether genuine replacement components would be supplied free of charge, and whether a UK authorised dealer could facilitate a warranty repair, I have yet to receive a definitive answer.

This raises a fundamental question: Does one of the world's most expensive eyewear brands really expect customers to return to their original country of purchase to obtain warranty support?

For a brand with an international retail network and premium global positioning, I find the apparent absence of a clearly communicated international warranty arrangement deeply disappointing.

To be fair, LINDBERG has suggested that an authorised UK dealer examine the frames. However, it has not confirmed that any necessary repairs or replacement components would be covered under warranty.

My concern is not simply the cost of a minor repair. It is the principle that customers paying premium prices should reasonably expect transparent warranty terms and practical after-sales support when travelling or relocating internationally.

Luxury pricing should be matched by luxury customer service.

I hope LINDBERG will clarify its international warranty policy and offer a practical resolution. Until then, prospective international customers should establish precisely where and how their warranty can be honoured before purchasing.

My experience so far has fallen well short of what I expected from LINDBERG.

I have purchased (5) pair of Lindberg frames over the years and have been very disappointed in the quality of materials as well as their customer service. They do not stand behind their products. My most recent experience is regarding their acetate frames. These frames had (2) stress fractures by the nose. This defect finally gave in and the frames broke. Lenses are no longer useable as a result of frames being discontinued and temples cannot even be reused on a new frame. The frames are outside the 2 year warranty so I receive no help from Lindberg. I hope that eyewear providers stop selling Lindberg because they are suffering as well from a poor reputation. At close to $1,000 for Lindberg frames with lenses, I have spent over $5,000. I will never buy from them again!

I purchased a pair of Lindberg glasses with titanium frame and tortoise shell arms, I was told these glasses were exceptional quality, so I bought them and I was very disappointed to find out they were anything but, I didn’t wear them all the time as I had several other pairs and you can see they had very little use but the arm snapped in half and the hinge section also broke off, to say I’m disappointed is an understatement, would not recommend these at all

I have been a loyal LINDBERG customer, owning six frames myself and having ordered a seventh. Unfortunately, my experience has completely destroyed my confidence in this brand.

The nose bridges on two different rimless LINDBERG frames broke, and the response to my latest warranty claim has been nothing short of appalling. Despite the frame being only a few months old, my claim was rejected without a technical explanation that gave me confidence in the assessment. I ultimately had to pay INR 16,800 (approximately US$177) for a replacement bridge.

What is particularly unacceptable is the lack of clear, accessible warranty guidelines and accountability. The customer is passed between the optician, dealer and Kering Eyewear India, with nobody willing to take ownership. It feels as though the outcome depends entirely on the local assessment, while the customer is left chasing multiple parties for answers.

Kering Eyewear India's handling of this experience has been deeply disappointing. For a brand positioned at the premium end of the market, this level of after-sales support is simply not good enough. Premium pricing should come with premium accountability—not endless referrals, unclear policies and a customer left to fend for themselves.

I am especially disappointed because I genuinely believed in LINDBERG and continued investing in the brand despite an earlier nose-bridge failure. That loyalty has not been reciprocated with the level of support I expected. For that matter, even some opticians are sick and tired of their service, Reddit posts tell it all.

My advice to prospective buyers: think very carefully before investing in LINDBERG. Do not evaluate the brand on design, titanium or craftsmanship claims alone. Ask for the applicable warranty terms in writing and understand exactly who will handle a claim if something goes wrong.

For me, the experience has been a costly lesson. I would find it very difficult to recommend LINDBERG to friends or family again.

A premium brand is judged not only by what it sells, but by how it treats customers when a product fails - and on that measure, my experience has been extremely poor.

I have had a pair of Lindberg frameless glasses and they were great. Had them for 10 years and they are still okay. New prescription and now have a strip titanium frame, so comfortable and they look great.

No doubt about the quality and with care they should last a long time. Far better than traditional frames. Hypoallergenic too!

My experience is one of reliable, lightweight and very comfortable frames. When I wear them - they are unobtrusive. I treat them with care and they ooze quality.

Thank you Lindberg for some of the best frames money can buy.

Very expensive frame, broke just 2 years after normal use. Avoid at all costs! Its literally fell apart at the nose piece

Disappointing experience with a "premium" brand

I purchased a LINDBERG frame in spring 2023, specifically because of the brand's reputation for quality, durability and longevity.

After only a little over three years of normal use, the frame broke while I was simply cleaning my glasses. They had not been dropped or subjected to any unusual mechanical stress.

I contacted LINDBERG and explicitly asked for a goodwill solution, fully acknowledging that the two-year warranty period had already expired. Unfortunately, LINDBERG declined any goodwill assistance and referred me back to the dealer. The proposed solution is to purchase a replacement front for approximately €250.

I find this extremely disappointing for a product in this price category. I am not expecting an unlimited warranty, but when a premium frame fails during ordinary use after just over three years, I would expect a manufacturer that strongly emphasizes quality and longevity to show at least some goodwill.

Paying another €250 for the same component after the original failed after such a short period is not a reasonable solution for me.

Unfortunately, this experience has significantly changed my perception of LINDBERG. A premium price should, in my opinion, be reflected not only in the initial product, but also in how a company handles unusual product failures once the standard warranty has expired.

I would like to update my rating from 1 star to 4 stars because LINDBERG has been very helpful since we started communicating with them directly rather than through an authorized dealer.

LINDBERG took our concerns seriously, did not dismiss our complaints, and honored the warranty by offering a replacement at no cost.

The remaining one-star deduction reflects the frustrating experience we had with the authorized dealer. Unfortunately, being an authorized LINDBERG dealer does not necessarily guarantee the same standards of customer service, fairness, or business integrity.

We are simply tired of arguing with people we no longer trust. We appreciate LINDBERG's willingness to listen, investigate our concerns, and stand behind its products.

Edit 10/14/26:

LINDBERG confirmed that the lenses were fitted within acceptable tolerances. Since the frame is still under warranty, LINDBERG has agreed to replace the front frame free of charge.

They said that they believe that the lenses may be polycarbonate 1.58 rather than the high-index 1.67 lenses we originally ordered.

LINDBERG has informed Century City Optometry about the lens material concern. The store claims to have a receipt from the lens lab indicating 1.67 lenses with Crizal coating. They stated that we would need to resolve the lens material discrepancy directly with Century City Optometry.

Edit 09/16/26: Lindberg said that we must send glasses back via an authorized dealer. Luckily another authorized dealer is willing to help us! This new dealer raised a concern, saying the lenses might be polycarbonate. But we ordered high index. Wanna ask Lindberg to take a look of this. Hope they can do this.

Edit 09/11/26:

Lindberg asked for sending the glasses back to them for a complete inspection. They mentioned the optical store agreed to do so. But we asked if we can send the glasses directly to Lindberg by ourselves, due to the previous bad experience with the store. Waiting for Lindberg's reply.

Edit 09/04/26:

We have reached out to sales email as what suggested below. Received initial reply and waiting for further investigation. Will update any progress here. Hope contacting with Lindberg could work.

-------
Original Review:

I wanted to share my experience with LINDBERG because I wish I had known this before spending this much money on a pair of glasses.

About five months ago, we purchased a LINDBERG frame with premium lenses from an authorized optical store in Los Angeles. I chose LINDBERG specifically because of its reputation as a premium eyewear brand and expected the frame to be exceptionally well made and durable.

After only about two months of normal use, the frame developed a crack from the inner side. There was no accident or unusual damage. The crack simply appeared during normal use.

The store submitted a warranty claim and LINDBERG replaced the frame. We then waited about a month for the replacement.

At that point, I thought it was probably just an unlucky defective frame.

Unfortunately, after approximately another two months of normal use, the replacement frame developed essentially the same crack, in the exact same location.

So within about five months of purchasing these glasses, we have gone through:

1. Original LINDBERG frame → cracked after ~2 months

2. Waited ~1 month for warranty replacement

3. Replacement LINDBERG frame → cracked again after ~2 months

4. Same location, same type of failure

This is the part that really changed my opinion of the brand. One defective frame can happen. But having the warranty replacement fail in the same place after another two months makes it very difficult for me to trust the durability of this frame.

We went back to the optical store expecting that a repeated failure like this would be taken seriously. Instead, we were told that because LINDBERG had already replaced the frame once, they would not replace it again. We were also told that if they sent the second broken frame back to LINDBERG, we could end up waiting another two or three months only to have the claim denied.

The solution offered to us was to pay for another new frame ourselves, while the store would cover the lenses. The cracked LINDBERG frame would not even be credited toward the new frame.

At this point, my biggest takeaway is that buying a LINDBERG frame feels like hoping you get lucky, not only with the frame itself, but also with the optical store you happen to buy it from.

If the frame fails, you are basically relying on the retailer to stand behind the product and genuinely help you through the warranty process. Unfortunately, that has not been our experience.

The only spectacles that fit properly- once you have had these, nothing else is good enough. A pair broke after several years and were replaced/repaired under warranty, no questions asked.

I had an extremely expensive pair or buffalo horn round glasses with titanium sides. They fit incredibly well, have a great nose bridge and are extremely light.

But ....

The frames have broken twice where the arm joins the glasses. Once when I simply placed them on a granite work surface and secondly adjusting them on my face during a Facetime call with my daughter.

On inspection the frames are clearly a laminated design and the forces on the lever side arm are clearly too much for the "glue" as each time the side arm has separated at a seam.

I barely wore the glasses after the first break as they seem so fragile and whilst they are suitable as an occasional fashion accessory, they are useless as day to day glasses. I've worn glasses for 52 years and never had such a poorly manufactured but extremely expensive pair of glasses.

My optician has allowed me to choose another pair and will refund the substantial cost difference.

As a customer I would avoid Lindberg frames and wish I'd read these reviews before making an impulse purchase !

Terrible quality. Worst pair of glasses I ever owned, and the most expensive, in 50 years of wearing glasses. The stem was broken when received and took over a month to get a new one, then the repair caused the lens to break, another month delay. The finish changes color permanently in spots. The connections are not symmetrical and become loose. The earpiece protectors have a sharp edge that catches hair when putting them on. The attachements are not symmetrical. Impossible to adjust.

I purchased a LINDBERG Orla frame with a matching clip on sunglasses in Rome. The case provided with the clip on seems to be too small for the product, and the clip on does not fit inside. Trying various different positions of clip on inside the case and not being able to close it, the very flimsy temple hook which fits inside a gap on the frame to hold it in place, bent and got damaged. I contacted LINDBERG directly, and they instructed me to place it with the bridge facing down and gently push the lid down even if it bends the clip on, claiming the bridge flexibility would allow it to close. Following their official advice caused the hook to completely snap off. I have provided them with plenty of pictures and videos trying to demonstrate that the clip on would never fit inside the case. However, they claimed the case is designed so it would become more flexible and easier to use after some time. I doubt it would expand in size. But, even assuming it would, this feature would make itself redundant after having broken the flimsy clip on.

When I reached out to LINDBERG customer service for a solution, their response was entirely unhelpful:

Sales Policies: LINDBERG handles after sales care exclusively through third party authorised dealers. Both authorised London retailers I visited (David Faulder Opticians and David Clulow) declined to assist because the product was not purchased directly from them. After informing LINDBERG that their local stockists refused service, they declined to direct me to a cooperative dealer, clarify replacement options, or take direct accountability. Instead, they claimed the retailers have their own internal policies and suggested I would repeatedly visit random stockists until I find one willing to process the issue.

A luxury brand charging premium prices should provide adequate casing that safely fits its products and offer a clear, accountable path for warranty and repair support.

I’ve owned lots of pairs of glasses from good Japanese and Danish brands, and this is the first time a pair broke in little over one year. The acetate frame cracked and now I’m worried the lens will fall out. I spent over $1500 for the frames and the lenses! This is outrageous.

Very expensive frame, broke just 2 years after normal use. Avoid at all costs!

I had Lindberg frames which literally fell apart at the nose piece and frame. The frames were titanium and very expensive. They were about two years old. The company Specticle who I purchased them from, sent them back to Lindberg for repair. They were told they no longer made the frames and they weren’t covered under warranty. This was a two month process. They sent them back to Specticle. Now I am out the money and glasses. It’s sad they didn’t back their product and I got screwed.

I purchased a Lindberg titanium NOW 6630 frame together with prescription lens at David Clulow Opticians in John Lewis in Westfield London in January 2025. 15 months later after daily use for reading, I was shocked when the frame broke as I was carefully cleaning the lenses - the bridge of the frame snapped, a clean break. I paid £599 for the frames and £250 for the lenses, having been told that the frame was very light and extremely durable - the sales lady had even demonstrated on the day, bending the frame different ways to show me how flexible and strong it was. I was also assured there was a comprehensive warranty from Lindberg. It seems I was misled and/or the frame I was given is of very poor quality. When I contacted the manager of David Clulow, his immediate response was that Lindberg would be unlikely to agree to repair or replace the frames and that they'd say the break was due to wear and tear - that is ludicrous. I appreciate that I'm using them daily, but I am very careful with them as they are my sole reading glasses and an expensive item, that I am very reliant on for all reading. It is not reasonable to imply that the breakage is normal and due to wear and tear, rather than a manufacturing fault or poor design/build quality of the frames themselves, for such a breakage to occur less than a year and a half after purchase. The manager contacted Lindberg, and claims they did indeed refuse to repair or replace the frame, alleging I mishandled the frame and caused the break. They clearly were not fit for purpose in the first place. The manger has offered to replace them at half price and to replace the lenses (another issue is that the rubber on the end of one of the legs had worn off exposing bare metal which seems to have been scratching the inside of one of the lenses near the frame). I'm very disappointed in this. I've had cheaper plastic Prada frames on two pairs of glasses before this that each lasted longer. I paid significantly more for the Lindberg frames, expecting that I'd have them for at least 5 to 10 years. I never expected them to effectively be a cheaply made disposable item that would need to be replaced after 15 months of use. I don't know what to do. I'll probably have to accept this offer as I urgently need my prescription lenses back, but after this I'll certainly never buy another Lindberg frame and would dissuade anyone I know from buying them.

I have two pairs of Lindberg glasses. Neither them worked well. When they came, the glasses frames were so twisted that the retails do not want to adjust them, and neither wanted to have the manufacture fix them. After several months, the frames started breaking down. The plastic part of my latest glasses cracked. I am so disappointed. The frames totally do not worth the price tags.

A nose piece fell out of my N.O.W. 6522 frames and Lindberg won't replace it because the frames are 3 years old. If these were $50 "disposable" frames I would understand not honoring a warranty. But when your frames are $700+ and you claim to be a premium brand, I expect better.

I was disappointed by the unresolved design and flimsiness of the method used to connect lenses to the ‘rimless titanium’ parts - (essentially two arms and a bridge piece inserted into small holes drilled through the lenses). These glasses may be unobtrusive looking, but in my opinion they are only good for light duty environments and in home use.
Mine broke within two months, but to be fair, were replaced under warranty.
If you have to wear glasses all day long, then consider ‘framed’ options instead.

Despite handling the lightweight frame with care the frame split at the nose piece within one year of purchase.