Linea Reviews 

319
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally knowledgeable dentists who make every visit comfortable, approachable, and reassuring throughout the entire straightening journey. People consistently highlight the excellent customer service, noting that communication is prompt and the clear aligner process is remarkably simple from start to finish. Some reviewers were not happy with unexpected treatment plans and felt quite disappointed when they did not achieve their desired visual outcomes. A few other people also mentioned frustrations regarding longer than expected timelines and difficulties when trying to get alternative solutions for their cases.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting professional, knowledgeable, and caring dentists... See more

Service

Users describe positive interactions with service, highlighting professional supervision, clear explanations,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, seamless, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, describing support and communication as amazing... See more

Product

Customers consistently note positive experiences with product, highlighting comfortable aligners and results... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was so easy from visiting dentist to arranging check-ups. The communication from Linea was really great & they often reminded me to give updates! The retainers take a bit of getting... See more

Rated 5 out of 5 stars

My treatment took 10 months. Dentist will take your teeth scannings and perform IPR if needed. Rescanning every 12 sets at the dentist is included. You can review your progress and teeth movement on L... See more

Rated 5 out of 5 stars

I’m very happy with my Linea experience. My initial query was answered promptly, and after a few follow‑up calls where all my questions were addressed, I signed up and downloaded the app. My treat... See more

Rated 5 out of 5 stars

From start to finish, communications has been outstanding, regular visits with the dentist are super easy, no out of cost visits for anything. You can do payment plans if you want at no extra cost. Gr... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetic Dentist
  3. Cosmetic Products Manufacturer
  4. Dental Supply Store
  5. Health and Beauty Shop
  6. Orthodontist

Written by the company

Linea is a fully Australian-owned and operated premium orthodontics label, founded by dentists with an ambition to make advanced clear aligner therapy more universally accessible. Find out more how Linea is reinventing the world of teeth straightening with their renewed approach & unique hybrid model. We truly believe that through creativity, integrity and self-expression we can create a timeless brand that has an inspiring impact on people and their lives


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(319)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience and very happy with the results!

The overall experience has been great. The treatment took a little longer than expected due to some refinements I wanted to make, but the teams at Linea and Melbourne Dental Studio were supportive and helpful throughout the entire process.

I’m very happy with the final outcome, and looking back, it honestly didn’t feel that long at all. I can confidently smile now 😊

Thanks so much, guys!!

August 14, 2026
Rated 5 out of 5 stars

I’m really happy I chose Linea

I’m really happy I chose Linea after comparing several different aligner brands. The whole treatment process was clearly explained from the beginning, and I always felt well supported throughout my treatment. Their customer service has been excellent, and the app makes everything really convenient, from communicating with the team and making payments to submitting progress photos.

I had my treatment with Dr Amin in Sydney, who I found to be genuine, honest and gentle when it came to my teeth. As I’m based in Darwin, I really appreciated the flexibility of being able to book Saturday appointments or later appointments after work, which made the process much easier.

Although my treatment took a little longer than originally expected, I’m very happy with the final results. Overall, the experience has been really positive, and I would definitely recommend Linea to anyone considering aligners.

August 10, 2026
Rated 5 out of 5 stars

Best Aligner Service!

I couldn’t be happier with my experience with Linea Aligners! My teeth were noticeably straighter in just 12 weeks, and the whole process was so easy from start to finish.

The team was incredibly supportive throughout my treatment and checked in with me every month to make sure everything was tracking properly and to answer any questions I had. It really felt like they cared about getting the best result, not just selling a product.

The aligners were comfortable, easy to wear, and the results honestly exceeded my expectations. If you’re thinking about straightening your teeth, I highly recommend Linea Aligners!

June 26, 2026
Rated 5 out of 5 stars

A happy customer

The app was helpful with reminders, tracking progress and communication. The dentist appointments were great. The team were professional and flexible in accomodating appointments.
The aligners were sent with everything you need and linea were responsive if I had any questions or concerns. Linea and Aesthetic laser dentists set reasonable expectations and helped me make decisions. I’m very happy with the outcome.

July 28, 2026
Rated 5 out of 5 stars

Great experience with Linea

I had a great experience throughout my clear aligner journey. I’m so happy with the whole process and even happier with my smile now!

The team provided exceptional customer service from start to finish. They were always friendly, responsive, and quick to answer any questions, making the entire experience smooth and stress-free.

I only had two appointments with my dentist during the treatment, but she was incredibly thorough and attentive. She took the time to carefully check my progress and made sure everything was tracking as planned, which gave me a lot of confidence throughout the process.

Overall, I’m very happy with the results and would highly recommend them to anyone considering clear aligners. Thank you for giving me a smile I’m truly confident with!

July 30, 2026
Rated 5 out of 5 stars

Excellent from start to finish with Linea!

I cannot recommend Linea highly enough! From my first phone call consultation to the last appointment they have been available for check ins, questions and everything in between. Such an easy process that is very advanced and not only do you have the Linea team you have an amazing dentist every step of the way too.
I went with Dr. Amin Yeganeh at Viva Dentistry in Sydney for all my appointments and he was not only amazing at what he does but so knowledgeable on the whole Linea process too. I cannot thank him and his team enough! From my first in person appointment with him he made me feel very comfortable and straight away I was more than happy with my decision to go with Linea. Thank you so much for all the hard work on transforming my smile!

July 17, 2026
Rated 5 out of 5 stars

I had a great overall experience with…

I had a great overall experience with Linea. My dentist, Michelle at Syndal Dentistry, was excellent — she explained the process clearly at every stage. Customer service was responsive throughout, though it was occasionally tricky to get an appointment at the ideal time. When Michelle went on maternity leave, the replacement dentist wasn’t quite as strong, but things picked back up once she returned. I needed one round of refinement to close a few remaining gaps, and the whole process took about 15 months. Very happy with my results in the end — would recommend.

July 22, 2026
Rated 5 out of 5 stars

The process of getting my clear aligner…

The process of getting my clear aligner treatment with Linea was amazing. Their levels of support and communication was amazing from start to finish. They partnered me with a great dentist who I will continue to use as she was just lovely. Their competitive pricing is what originally drew me to them but their service throughout the process was faultless. Prompt and helpful communication throughout and results that I couldn’t be happier with. I’m so glad I finally have straight teeth and all under 12 month treatment time. I highly recommend Linea if you’re considering clear aligner treatment.

July 17, 2026
Rated 5 out of 5 stars

Excellent service and great results

I’m so glad I chose Linea for my alignment treatment- the team communicated with me throughout the process and were always on hand to answer any questions. It was great to have the service delivered via a local dentist as it felt like a more holistic approach that ensured both my cosmetic and dental hygienic needs were addressed. The app was easy to use and it was great to be able to access my dental scans and see the progression of my treatment via the in app photos. I’m so pleased with my results!

July 14, 2026
Rated 5 out of 5 stars

So happy with the whole experience…

I am so happy with the whole experience from Linea. From start to finish they made the whole process easy. After the first round of aligners my teeth still weren’t 100% perfect, so I was able to do up to 2 additional rounds of aligners until I was perfectly happy with everything. The app messaging was always very responsive to any queries I had. Highly recommend.

July 16, 2026
Rated 5 out of 5 stars

10/10 Recommend Linea

I'm very happy with my Linea experience. From the initial enquiry through to my follow-up calls, all my questions were answered clearly, and the whole process of signing up felt seamless and smooth.

I was booked in to see Shaun Wang and Michelle Nguyen at Syndal Dentistry, and they were fantastic from start to finish. Both are incredibly knowledgeable and trustworthy in the aligner space, and I always felt genuinely informed and kept on track throughout my treatment. They took great care of my teeth at every step, and any questions I had were addressed quickly and thoroughly.

The entire journey with Linea and the team at Syndal Dentistry was smooth from beginning to end, and I'm thrilled with my results. I can't recommend Linea at Syndal Dentistry enough - I've already told family, friends, and colleagues about my experience.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Investment I Made For My Smile

I had an amazing experience with Linea from start to finish. After comparing different clear aligner providers, I chose Linea because it offered excellent value for money without compromising on the quality of care. The treatment was significantly more affordable than many other options on the market, but the level of service exceeded my expectations.

A special thank you to Dr. Yeganah, who made my entire smile journey such a positive experience. He was incredibly professional, knowledgeable, patient, and genuinely cared about achieving the best possible outcome for my teeth. At every appointment, he took the time to explain my progress, answer my questions, and ensure I was comfortable with each stage of the treatment.

One thing I really appreciated about Linea is that the treatment is dentist-guided. Throughout the process, I had regular appointments and scans to monitor my progress and make sure my teeth were tracking correctly before moving on to the next set of aligners. That level of professional supervision gave me complete confidence that my treatment was on the right track.

I’m so happy with my new smile, and the whole experience was smooth, supportive, and stress-free. If you’re thinking about getting clear aligners, I genuinely recommend Linea. You receive high-quality, dentist-led care at a very competitive price, and the results speak for themselves. Thank you to Dr. Yeganah and the entire Linea team for helping me achieve the smile I’ve always wanted!

July 9, 2026
Rated 5 out of 5 stars

Super affordable, Very effective treatment

The treatment process was as smooth and seamless as possible. The customer service team were amazing to work with and so kind - they were so responsive to all and every question I threw their way. My dentist did an amazing job at keeping me informed about how my smile is progressing too. I am very happy with the results of the treatment and how my smile turned out! I was pleasantly impressed with how much my smile was able to improve in such a short time. The treatment was very affordable and very effective which was a bonus

July 9, 2026
Rated 1 out of 5 stars

Disapponted

I decided to go with Linea due to the price point. It’s true, their communication is good, they have an app to provide monthly photos etc. I must admit that I rarely uploaded my photos.
I had on tooth that sat back from the rest on my lower set of teeth. my treatment plan was meant to be 9 months, but I’ve had to have multiple rescans, additional aligners on multiple occasions, and many rounds of teeth filing (IPR).
After each set of andditional aligners would arrive in the mail, I would immediately open the last retainer to check where the “problem tooth” sat. And each time, I could feel that the “problem tooth” was positioned further back than the rest in the retainer. I raised this with linear, but was told to see how it goes.
I also questioned the teeth filing as my teeth are on the smaller side already. I was told that teeth filing would likely be the best option.
On my last visit, I questioned the dentist whether there is an option to expand the teeth before bringing them back into place. However, I was immediately told that it would take too long and then the dentist filed my teeth again. They have been filed 3-4 times now and i still don’t have the results I was hoping for. And since I have already had multiple revisions, I was told that I now need to pay extra to continue.
As I am not keen to have my teeth filed any further, I have decided to remove the brackets, and explore other options.
This was a disappointing experience for me as i did not get the desired outcome and i was subject to much more teeth filing than i wanted, resulting in smaller teeth.
Also, I don’t feel like my concerns were heard.
I feel like linear and the dentist wanted the quickest outcome.

July 8, 2026
Unprompted review
Linea logo

Reply from Linea

Hi Lee, thank you for taking the time to share your experience. We are sorry to hear that you feel disappointed with your treatment journey and the outcome achieved so far.

We understand your concerns regarding the refinement stages required, the IPR performed, and your feeling that your concerns were not fully addressed. We would like to reassure you that IPR is not performed to shorten treatment time or take a quicker approach. It is a carefully planned orthodontic procedure used to create the space required for teeth to move safely and predictably, with the amount prescribed determined specifically for your individual tooth positions.

In some cases, IPR cannot be completed all at once at the beginning of treatment. This is because access to the required tooth surfaces can depend on the position of the teeth at different stages of alignment. Staging IPR allows the dentist to create space in a more controlled manner, ensuring the correct surfaces are accessible and that the appropriate amount of space is created at the right stages of treatment. This approach is generally more predictable and allows the treatment plan to be adjusted based on how the teeth respond.

We also acknowledge your concerns regarding the lower tooth that has been more resistant to movement. Some tooth movements can be more challenging to achieve due to individual biological factors, and in some cases, additional refinement stages may be required to achieve the desired outcome. A number of factors can influence how teeth track throughout treatment, including variations in bone density, ligament strength, tooth root length, aligner wear compliance, changing aligners earlier than prescribed, and not using chewies as recommended.

As part of our review of your treatment records, we identified several factors that may have impacted the predictability of your outcome. Successful clear aligner treatment relies on consistent aligner wear, regular clinical monitoring, and timely reviews throughout the treatment journey. In your case, there were zero progress photo uploads during your full course of treatment through the Linea app, which are an important part of monitoring treatment progress and allowing our clinical team to identify and address concerns early.

We also noted heavily extended periods between completing aligner stages and attending review appointments, with delays of approximately 106 to 147 days beyond the recommended review and assessment timeframe. This can significantly affect treatment predictability, as aligners are designed to be worn according to the prescribed schedule and reviewed at planned intervals. Longer periods between reviews may increase the risk of reduced aligner effectiveness, loss of achieved movement, or regression of tooth position. All of which is present within your clinical records.

Despite these factors, Linea has continued to support your treatment beyond the original inclusions of your treatment package and we are more than happy to continue to assist you with further alignment of your teeth. We are disappointed to hear that you felt your concerns were not heard, as our goal has always been to work collaboratively with you and achieve the best possible outcome within the biological limitations of your teeth.

We remain committed to supporting you and would welcome the opportunity to continue working with you privately to discuss the next steps and help you achieve the best possible result. Please feel free to contact us anytime, via the Linea app or email us at info@lineaofficial.com.au.

Rated 5 out of 5 stars

5 stars for the Linea team

I can't thank the team at Linea Care enough for the outstanding experience they provided. From my first enquiry through to the completion of my treatment, everything was handled professionally and with genuine care.
The communication throughout the process was excellent. Every question I had was answered promptly, and I always knew what to expect.

The customer service was exceptional. The Linea team was very friendly, approachable, and truly invested in achieving the best possible outcome for me.

I'm delighted with my results and I have so much more confidence in my smile. I would highly recommend Linea Care to anyone considering dental treatment, they genuinely care about their patients and deliver fantastic results.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Linea- Got my smile

I recently completed my treatment with Linea Aligners and had a great experience from start to finish. The aligners were comfortable and easy to wear, and the instructions were clear and simple to follow, making the whole process straightforward and easy to manage.

A big thank you to Dr Yeap and the team at Joondanna Dentistry for making the treatment journey so smooth. Dr Yeap was always happy to answer any questions I had and provided excellent support throughout the process, which gave me confidence every step of the way.

The Linea app was easy to use and made it simple to upload progress photos and track my treatment. The customer service team was also very responsive through the messaging service and always available to help whenever I needed assistance.

Most importantly, I am extremely happy with the final results. My front teeth are now much straighter, and the crowding in my bottom teeth has been corrected.
Overall, I am very happy with the Linea product, the support I received, and the smile I achieved. I would highly recommend Linea Aligners to anyone looking to improve their smile.

July 4, 2026

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