I love the product. The prices are great. I love their material and so many different styles. You can’t go wrong with their collection.
Company replied
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Quick shipping
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Stipte levering
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great service
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Company details
Written by the company
Lingerie Ohlala verkoopt topmerken als Prima Donna, Marie Jo, Hanky Panky, Empreinte, Banana Moon, ChantelleChantelle... Kom langs in onze winkel of ga voor online bestellen en word verleid door nieuwe collecties, solden of outlet.
Contact info
Rijksweg 4, 8860, Lendelede, Belgium
- online@lingerie-ohlala.be
- lingerie-ohlala.be
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Lingerie Ohlala
With pleasure, Martin!
No refund when you return items
I received my order fast but had to return it as it didn’t fit. Their own Belgium carrier is poor. Sent it back right away…. It was 3 months ago. Still cannot get my money back and no answer from customer service after 3 emails. Never experienced a company where
It’s so hard to get a 70€ refund. Don’t trust this company
September 30, 2025
Unprompted review
Reply from Lingerie Ohlala
Thank you for taking the time to share your experience. We sincerely apologize for the frustration this situation has caused — that was never our intention.
After further investigation, we found that the delay was unfortunately caused by DHL, who took approximately 20 days to return the parcel to our warehouse. In this specific case, we did not have access to the return tracking information, which made follow-up on our side very limited.
We would also like to clarify that a refund was already processed on November 13, and one of our colleagues sent you an email on the same day to inform you of this.
We understand that this may not have been clear, and we sincerely apologize if this communication did not reach you or caused any confusion.
To ensure full transparency and peace of mind, we are double-checking everything today and will make sure everything is fully in order
That said, we completely understand your disappointment. For this reason, we want to confirm that your refund will be processed today. Additionally, as a gesture of goodwill, we will include a discount code as our sincere apology for the inconvenience and the long waiting time.
Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve our service moving forward.
Reply from Lingerie Ohlala
With pleasure! Thanks for your 5 *
Awesome collection of Lingerie
I love the product. The prices are great. I love their material and so many different styles. You can’t go wrong with their collection.
October 1, 2024
Unprompted review
Reply from Lingerie Ohlala
Thank you very much for your appreciation!
Alles in orde
Vlotte communicatie, vlot verloop, correct, perfect lingeriesetje, aangename extraatjes.
August 2, 2023
Reply from Lingerie Ohlala
Hartelijk dank!
Was super content maat perfect en goeie…
Was super content maat perfect en goeie service doe zo verder gr heidi
May 4, 2022
Reply from Lingerie Ohlala
Dat doet ons plezier. Hartelijk dnak voo--------à
Dank voor de fijne reactie!
Tevreden over product en levering
April 5, 2022
Reply from Lingerie Ohlala
Dat doet ons plezier, Inge. Dank voor de fijne reactie!
Very disappointed
Very disappointed ; my order was delivered in my letterbox according to the delivery company but it was empty. Either it was lost or stolen. I have contacted the customers services but no reply from them. I have paid for an order that I have not received.
January 21, 2022
Reply from Lingerie Ohlala
This is a very unfortunate incident, which we have no control over ourselves. We sent a personal email to look into further handling this.
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