LinkedIn Reviews 

Unprofessional website and bad service

Become an ads site with unprofessional with alot of fake notifications

Impossible to get a refund if you forget to cancel the subscription

LinkedIn charged me for annual Premium on 14 July 2026. I cancelled on 21 July and haven’t used Premium since. My requests for a full or pro-rated refund were refused.

I also asked how to escalate my complaint formally. Piyush from LinkedIn support replied that the decision was final and no further escalation was available, but did not provide a separate formal complaints procedure.

After more than ten years as a member, I found the customer service very disappointing. LinkedIn’s dominant position in professional networking leaves consumers with few comparable alternatives. In my view, that makes fair treatment more important—not a reason to retain a full year’s payment for an unused service.

Worthless waste of internet.

Until recently, my posts would receive numerous likes including from those outside my network.

Now, likes are almost non existent from either within or outside my network.

Most importantly, almost zero people out of network see my posts, 2% of 'impressions' at best.

Linkedin appear to have adopted the model that only premium membership buys you any visibility, as long as you are willing to hand over $XXX if not $XXXX a year, even then I suspect it's not going to be worth it based on a months free trial I had.

Speaking of free trials, don't do it ! I must have be lucky as they didn't charge me but it appears most who opt for the free trial have been charged the instant they signed up & then continue to have had their payments taken even though they tried to cancel, hand over your payment details at your peril !

Linkedin is simply no longer worth your time.

I was offered a free one month trial of Linkedin premium and as I was in a new role which uses linkedin thought It would be worth trying. I was told that the subscription was £39.99pm. I checked my credit card and they took a years payment in one go! There was no reminder sent to me that I would be auto enrolled. I then requested a refund as this payment will put me into financial difficulty and was within their 7 day period to request a refund. Their agent, when I finally managed to get through to one was extremely dismissive and would not assist. They were just replying with a generic response telling me I wasn't eligible for a refund and they take feedback onboard. I asked to raise a formal complaint and kept getting a generic "we take your feedback on board" Nothing is clear on this service, It isn't worth what you pay for either. And now just before Christmas I would be put in financial difficulty because they take a whole year instead of the advertised monthly payment. Very Poor all round from a platform that is supposed to be for professionals.

I recently had one of the worst customer support experiences I've ever encountered, involving a LinkedIn support representative named **Megha**.

My LinkedIn account was locked, and I was required to verify my identity. Despite submitting my legitimate US passport multiple times through LinkedIn's verification system, the verification repeatedly failed.

I opened support case **#261023-018440** and explained the problem in detail. Instead of investigating why the verification was failing, Megha repeatedly sent me the same generic instructions telling me to upload my identification again. I explained, over and over, that I had already done exactly that. I even provided photographs of my passport and offered additional ways to verify my identity.

Eventually, Megha closed my case, stating that my appeal had been denied due to a "lack of legitimate identification." This was particularly insulting given that I had repeatedly provided a valid US passport.

Here's where it gets ridiculous: **I opened a separate LinkedIn support case, and another representative successfully restored my account.** The problem was resolved through a different support interaction, demonstrating that the original denial was not the end of the matter.

After regaining access, I asked Megha how I could submit feedback about the terrible service I had received.

Instead of answering that straightforward question, Megha responded with yet another explanation of why my identity verification appeal had been denied. I clarified that I was no longer requesting account recovery. My account was already restored. I simply wanted to file a complaint about the original support experience.

Her next response? Another appeal denial, this time declaring the decision final and stating that it would be her final communication.

**She was still refusing an appeal I was no longer making, while ignoring the actual question I was asking.**

I've now sent multiple additional messages explicitly requesting a customer satisfaction survey or a way to file a formal complaint about case #261023-018440. Those requests have gone unanswered.

I cannot say whether these responses were generated by AI, copied from templates, or written by a human representative. But the experience was indistinguishable from communicating with a system that could not comprehend the content of my messages.

The most troubling part isn't even the failed identity verification. Technical systems fail. It's LinkedIn's apparent inability to provide meaningful customer support when those systems fail, followed by its unwillingness to provide a clear way to complain about that support.

**LinkedIn, I am requesting a formal review of how Megha handled case #261023-018440.** I want my complaint documented, acknowledged, and reviewed by someone responsible for customer support quality.

Customers should not have to fight this hard simply to be heard.

The one-month LinkedIn Premium Free trial is a trap. I was charged ONE YEAR SUBSCRIPTION FOR PREMIUM BUSINESS (404€!) which I never approved on my credit card the day my trial was finished. Meanwhile I cancelled the program the very same day. Impossible to get refund, Help chatbot is useless and when I follow its instructions I get 'you're not eligible' for refund. It's a theft.

LinkedIn is taking money out of our account without proper justification. We promoted a job posting for just one day, yet they charged us for three days.

Even worse, it is virtually impossible to raise a complaint or make an enquiry. Their website offers no clear way for customers to get in touch.

Customer feedback and reviews are overwhelmingly negative, yet the company doesn't seem to care. This is extremely disappointing for a company of LinkedIn's size and reputation.

1 STAR – Absolutely unacceptable customer support and account recovery

I’ve had a LinkedIn account for years, built my professional network, education history, and career experience on the platform, and now I cannot access it because of an absurd account recovery process.

I lost access to my former university email and attempted to recover my account using a personal email. After discovering that the personal email was associated with an older duplicate account, I closed that account to resolve the issue.

Here’s where things became ridiculous.

LinkedIn uses Persona for identity verification. I successfully completed Persona verification earlier that same day when closing the duplicate account. However, when attempting to recover my original account, the exact same verification process repeatedly failed.

I’ve since submitted my driver’s license, passport, and passport card. All have been rejected despite my identity documents matching the name on my account.

I’ve tried different recovery email addresses. I’ve submitted a support request. I’ve received no meaningful confirmation or assistance.

The most frustrating part is that LinkedIn makes it nearly impossible to contact a human being when you’re completely locked out. Its support process effectively requires you to sign in to get help signing in.

This is a professional networking platform that people rely on for their careers. Losing access to years of professional history because of a broken automated verification system, with virtually no accessible customer support, is completely unacceptable.

I am not asking for special treatment. I’m asking for someone at LinkedIn to actually review my case, verify my identity, and restore access to my account.

LinkedIn needs to do better.

Very destructive platform.

Aside from the fact it has become a dumping ground for the thoughts of all the most navel-gazey, faux-intellectual corporate drones that in a previous generation you'd be spared from ever having to read, LinkedIn is the most depressing platform to use if you're looking for a job. It feeds you the same weeks old postings for jobs that don't even exist over and over again, and gives you repetitive notifications about vacancies you've long since applied & been rejected for. Nothing about the Jobs portion of LinkedIn seems made for anything other than superficial engagement statistics - it certainly isn't a serious place to go looking for work, and the number of real jobs vs fake ones has to be something like 1:3.

Scam company with horrible customer support

We pay for LinkedIn Recruiter, yet for the past month, LinkedIn and Recruiter pages have routinely taken 5–10 minutes to load or failed to load entirely. This is disrupting candidate sourcing and outreach.

My attempts to get help through LinkedIn’s automated support have not resolved the issue, and I have been unable to reach a human representative who can take ownership.

A paid business service should provide reliable access and a clear way to reach someone when it stops working. I am requesting direct contact from a support manager, a technical investigation, and a clear resolution timeline.

A few days ago, I signed up for LinkedIn's one-month free trial of Premium Career. A few minutes later, I was prompted to upgrade to Premium Business. I understood this to be an upgrade within my existing free trial. Instead, upgrading terminated my free trial and immediately triggered a CA$645 annual subscription charge.

As soon as I realized what had happened, I cancelled the subscription within minutes and contacted LinkedIn to request a refund.

LinkedIn has refused, on the grounds that I used their premium features (Profile Suggestions and Who Viewed My Profile), which I know for a fact were only accessed during my free trial, before the annual charge was generated. Despite repeatedly explaining this and requesting an escalation, they've continued to reiterate their refund policy and deny my request.

To be clear, I know and have read their policy. Under their refund policy, you can request a refund within 7 days of being charged, provided you haven't used Premium features during that period.

What I'm disputing is LinkedIn's characterization of my Premium feature usage as grounds for denying the refund. Both Profile Suggestions and Who Viewed My Profile are features which can be accessed under the Premium Career monthly trial. They haven't been able to provide any proof or timestamps showing that I actually used those features AFTER being charged.

This is an extremely frustrating and ridiculous situation. I may be left no option but to contact my bank.

Stole my money

LinkedIn use to be a good platform, now they constantly chase you for upgrading to premium. Sometime ago my mobile telephone was damaged beyond repair, I also suspected that somebody had attempted to access personal details on the phone while it was being repaired, as a security decision and as I was to not upgrade anyhow I got a new iPhone and for security purposes also changed mobile number. They ask you to then verify yourself using their app, the video/self upload is easy enough but then they ask you to scan your ID, I have tried this on two different devices and it does not work. Sadly your then forced to have to go and find a notary to sign the documents, I have sent these off now four times and I am now finally talking to a human being and not a AI. This is typical California mentality, if they put down the joint they are smoking and actually took care of their customers then that would be a start. One of their team suggested an upgrade for the sake of making it easier to get back online, so what they do is keep your profile active or you can’t access it, so basically they are blackmailing you for money. This is illegal, unless I have full access to the account shortly we we are launching for that I am launching a legal campaign against them And as I also have several connections in the media I will extend them the same courtesy !!! 🤬🤬😤💰🔥

Think on your sins LinkedIn! I do hope they are reading this however take a look on our platform such as Facebook, X, Reddit, and all the negative reviews, they don’t provide a email address to contact them or a telephone number but they say if you use a paid subscription, you can use the online chat/messaging facility. Absolutely disgusting.🤮

Rob weaver @ sky ferry
User: Hgfcpilot (yahoo UK email)

My favorite platform. It has helped me to develop my personal brand, apply for jobs and network with others.

Why is LinkedIn still the place we all have to be?

I’ve been asking myself this a lot lately. Honestly, I can’t think of one part of the experience that hasn’t let me down.

Start with customer service, because there basically isn’t any. I’ve sent support requests that just vanished. No reply, no ticket number, nothing. For a site that keeps telling us it’s essential to our careers, that’s hard to believe.

It also feels like LinkedIn has stopped trying. There’s no serious competitor, and it shows. Obvious problems hang around for ages, and I’ve never had the sense that anyone there cares much what users think. Why would they? Where else are we going to go?

Then there’s Premium. They push it hard, and once you’ve signed up, the attention seems to move to keeping you paying every month rather than helping you. If you don’t pay, search results get blurred and features get cut back, and that feels designed to wear you down until you give in. It’s hard not to see a familiar Microsoft pattern here: buy something people rely on, then slowly make it worse for anyone who isn’t paying.

What frustrates me most is that LinkedIn’s grip on the market means nobody has to do better. They can coast, and we put up with it. I’m glad to see a few alternatives starting to appear that seem more interested in being useful than in upselling.

Professional networking shouldn’t feel like this.

Honestly, LinkedIn Premium has become a complete disappointment, and I genuinely regret paying for it.

I pay around $550–$600 annually for Premium, yet the lead generation system is getting worse instead of better. Earlier, I used to receive 32 leads within 24 hours (8 leads, four times a day). Now, I barely receive 16 leads in 24 hours (8 leads, just twice a day). On top of that, delivery times keep changing, and sometimes leads arrive as much as 6 hours late.

And the quality? Absolutely terrible. Almost all 16 leads are irrelevant, mostly coming from India and other markets that don't align with my target client base. Despite receiving these leads, I haven't managed to convert even a single one into a client. What's the point of paying $550–$600 annually if the leads are neither relevant nor capable of generating business?

The customer support experience is equally frustrating. Even when you finally get connected to a real person, they seem more interested in ending the conversation as quickly as possible than actually understanding the issue. One representative redirects you to another department, and the next barely listens before trying to close the chat.

For a platform charging hundreds of dollars annually, this level of service is simply unacceptable.

LinkedIn needs to seriously review its Premium services, lead generation system, lead quality, and customer support. Paying customers deserve reliability and actual value, not a frustrating experience that makes them regret their subscription.

At this point, I genuinely cannot recommend LinkedIn Premium to anyone. It's simply not worth the money.

I'm a journalist and LinkedIn promotes a Premium account, to support journalism. But after you fill in a questionnaire and apply, you hear nothing back. It's been months and months and I've tried reaching them about it, but no response whatsoever. It is honestly starting to feel like just a scam.