Little Crafts London Reviews 292

The quality of the pumps that I received with my bottles is extremely poor. Within 1 week they started to rust. This was disappointing as I had been otherwise happy with the order, liked the bottles, and would not expect something like that to happen so soon.
I emailed and attached proof, hoping for a quick response and some resolution. I received nothing back.

I commented on one of their Instagram posts hoping to prompt a reply, to which they publicly responded insinuating I had made it up as no email from my name - put in quotation marks as though I may not be a genuine person - had been received. I was requested to privately message, which I did, and was asked to forward the email again as it had somehow been missed. It was also confirmed I had used the correct email address.
I forwarded the email again as they asked and waited. Still no reply at all.

This is extremely poor customer service and this product is not fit for purpose.

Hi I recieved my order today - I was missing 2 items so contacted customer support .
Within a matter of minutes a replacement order for the missing items was placed on my behalf.
Just staggered by the speedy and positive customer service .
Loved the items I did recieve and will be ordering again .

I ordered just over £100 worth of items from this website for my new kitchen, I have followed them on instagram for a while and couldn’t wait to receive my order. Everything arrived very quickly, but sadly an item was missing from a 3 piece set. I emailed them to explain the issue and they quickly tried to resolve it which was great! Weeks later, my replacement still hadn’t arrived. I have emailed, emailed and emailed again yet I’m no longer getting a response. I understand getting back to people can be difficult and time consuming however, my order was placed on the 12th of December, which is quite a while ago. The quality is fantastic but unfortunately I can’t say the same for their customer service.

Quick delivery package well lovely bottles

Wouldn’t buy from this company- read the fine print, bottles are sprayed amber which I did not realise, showing the poor quality after I readjusted my label and pulled off the spray. I then asked if the spray would come off whilst washing to which the response was “eventually after a while”. I was then given quite a sarcastic response, which after seeing the results below for the customer service experience, kind of explains what kind of company they are. Save your money.

Brilliant company fantastic communication.Really happy with our tea,coffee,sugar will definitely be buying more things in but future.

Easy to order, fast delivery and quality products. Absolute love the set I bought, tray, hand wash and hand lotion dispensers.
Will definitely buy again once the ensuite and bathroom are decorated 😊

Consistently Brilliant – A Small Business That Truly Cares

I’ve been ordering from Little Crafts London for a few years now, and they’ve never missed a beat. The quality of their amber jars and glassware is outstanding, thick, solid, and beautifully made. You can feel the craftsmanship in every piece.

What really sets them apart, though, is the personal touch. Megan, who I’ve dealt with directly, was absolutely lovely, responsive, thoughtful, and genuinely invested in making sure everything went smoothly. It’s rare to find customer service that feels this human and heartfelt.

Packaging is always fast and secure, and even as they’ve grown, they’ve kept up the same high standards in both product and care. That’s why I keep coming back. Sometimes it’s worth investing in a small business, not just for the quality, but for the integrity behind it. Little Crafts London is a gem, and I’ll happily keep supporting them. I have stuff on order as we speak !

The ideas brilliant and looks lovely however, all the products are from Temu and sold to us at a higher price. I found the exact same large container with a mouse scoop on temu so you might as well buy from there for half the price!

Ordered refillable soap dispensers with the trays, they look so cute, got many compliments and dispense fine.

I placed an order with them, order number 93108, but the shipping address came back incorrect, missing my flat number. I don’t understand how this happened since my billing address was correct, and they do ask if the billing address matches the shipping address.

As a result, I lost my item without knowing where it was delivered. I contacted their online chat since there was no phone number available. The person I spoke with was extremely rude. She dismissed my concerns and sent me a screenshot showing that my item was shipped to the wrong address, stating that my flat number was missing. This suggests that this issue happens frequently.

I tried to explain that I hadn’t made a mistake and that I was uncertain how this could occur, but the representative was very rude, and I couldn't believe it. I wish I could share a screenshot of her message. Her name was Emily. I asked her if she could contact Royal Mail, as they are responsible for locating the item, but she didn’t respond to that request. When I mentioned that I would file a complaint about her customer service, she suddenly said she would contact them to check on the situation.
I do not recommend this company. Please avoid ordering from them; their customer service is very poor. I lost my money, and I regret using my savings to place this order, only to end up with nothing and a rude experience. I feel defeated by how this company treats its customers, showing more interest in profit than in providing good service.

WRONG LABEL ON DISPENSERS SENT TO US AT THEIR ERROR THEN THEY WOULD NOT OFFER A PART REFUND FOR INCONVENIENCE CAUSED.

I contacted the service team to explain the wrong order had been delivered. The issue we explained is that we bought these for an upcoming occasion so did not have time to wait for these to be returned and the correct ones then sent to us.

They offered for us to return these or they could send out new black labels, however, we explained we would struggle to sort out replacing the labels on the dispensers to ensure the new ones are affixed correctly. This would then be down to us as customers to try and not mess it up changing them.

The error is on the company which now causes us inconvenience either way. Our order was correct but they were unable to follow simple instructions.

To try and resolve this matter, I did mention that if they could make a reasonable offer for a part refund to acknowledge the error leading to the incorrect item being sent and inconvenience this caused us, then we woule be happy. They refused.

SUMMARY = THIS COMPANY DOES NOT PUT CUSTOMER EXPERIENCE FIRST. PROFITS FIRST. THEY HAVE LOST A FUTURE SALE AS I WAS GOING TO BUY SOME MORE ITEMA FROM THEM. NO LONGER THE CASE.

The items were packaged extremely carefully with loads of material to ensure they wouldn't break in transit. When the items arrived I was pleasantly surprised at the quality! For the price you are paying the items are amazing. I'm really looking forward to putting these into my new home!

Amazing product, very happy with my purchase. The size is perfect, shape simple and with the labels on looks great. Just what I needed to make my kitchen look nicer.

It’s absolutely gorgeous, i love it. It elevates the beauty in my kitchen. I’m giving it 3 stars only because one of the bottles pump has gone so hard and it’s abit disappointing that it’s not been too long since I bought it and it’s already hard to press and the soap goes everywhere when you push it hard.

Gorgeous products!

Seen similar on other shops but these looked the smartest and highest quality and I wasn’t let down- went straight back onto the site to order more things🤭 I want them to make more products😍

Everything about Little Craft London is amazing!!!!!

What a great company ! The products are well made and thoughtful. The contact from the company is great and am absolutely a repeat customer after my first purchase.

I have had 2 ordered from Little Crafts London now, absolutely love the range and so happy to have organised the pantry and the messy baking cupboard! Smooth and easy to order! Had a little hiccup with a label being incorrect but the team ensured I had what I needed within a few days! Would highly recommend!