Sent 3 emails to say I didn’t like their scent. No reply. Their 30 day guarantee clearly BS. They just resent me another box and charged me- 2 months later. Avoid this dodgy company. The scents a... See more
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I got an issue with my fire device, and because I had similar issues not that long before. Livy offered me a new one instead of waiting for the inspection. So I send the old device in and get no... See more
Quick response in live chat ("no bot" as they say), competent and very friendly chat. All questions answered - and satisfying. Great support!
Company replied
unfriendly complex and without any hub.. after installation of 6 rings my whole home internet is down. In term of function there is nothing great.. the 30 euro alternative can fulfill all the function... See more
Company replied
3.5
Average
493 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Avoid this dodgy company
Sent 3 emails to say I didn’t like their scent. No reply. Their 30 day guarantee clearly BS.
They just resent me another box and charged me- 2 months later. Avoid this dodgy company. The scents are gross
And dodgy business practice.
November 20, 2025
Unprompted review
I was helped quickly
Livy customer service contacted me straight away and they reply quickly.
October 30, 2024
Unprompted review
Fast kunden service
July 15, 2024
Unprompted review
Great customer experience
Great customer experience. Got support on a working day pretty fast.
November 15, 2023
Unprompted review
Fast response and helpfull Tips
Fast response and helpfull Tips, solution and Problem solving on point.
Great customer Service.
January 15, 2023
Unprompted review
Reply from Livy Home
Thank you very much for this awesome feedback. Warmest regards from Livy
Livy Protect with smoke alarm.
Livy Protect with smoke alarm.
Smoke alarm siren when activated is not picked up by the Protect Smart ring.
The battery in the smart ring only charges to a maximum of 95% and is down to 15% in 8 days.
Not a good first impression, considering my future actions.
December 27, 2022
Reply from Livy Home
Hi, thanks for your feedback. We are sorry to hear that you are not 100% satisfied with your Livy experience. If the issues is still existing we kindly ask you to write our support team and we will get to solve your request as soon as possible.
support@livy-home.com
Thank you very much and warmest regards from Livy team
Quick, friendly and competent
Quick response in live chat ("no bot" as they say), competent and very friendly chat. All questions answered - and satisfying. Great support!
October 7, 2022
Unprompted review
Reply from Livy Home
Thanks a lot for your feedback. We are happy to hear that you enjoy your experience with Livy.
Great support!
July 16, 2022
Unprompted review
I got an issue with my fire device
I got an issue with my fire device, and because I had similar issues not that long before. Livy offered me a new one instead of waiting for the inspection.
So I send the old device in and get now a new one. That is how customer support works. I am happy after all and like the first time still thankful and impressed about the friendly, fast and easy support.
Perfect, thanks and race care!
July 12, 2022
Unprompted review
It is to not compatible with most smart…
It is to not compatible with most smart devices and the camera is not always working properly.
Also the App is too slow.
July 9, 2022
Unprompted review
Reply from Livy Home
Hello,
we are sorry that you have not been completely satisfied so far and would like to help solve the problem.
To understand exactly what problems you had, we would be happy if you contact our support and we can advise you individually.
Thank you for your understanding
Your Livy Team
support@livy-home.com
super support!
June 22, 2022
Unprompted review
super Service
March 1, 2022
d.ss
unfriendly complex and without any hub.. after installation of 6 rings my whole home internet is down. In term of function there is nothing great.. the 30 euro alternative can fulfill all the function of the ring.
January 3, 2022
Reply from Livy Home
Dear Customer,
we are sorry that you had a negative experience with our system. To understand why you had difficulties with the installation, we would like to ask you to write a short message to support@livy-home.com.
Kind regards,
Your Livy Team
Very quick response
October 25, 2021
Unprompted review
very quick and competent response.
October 4, 2021
Unprompted review
I didn't get a push message when…
I didn't get a push message when testing the smoke detector. With the help of friendly support, I had success. Press and hold down the testing button a little longer. Super service, thank you
July 15, 2021
Unprompted review
There was a problem with the activation…
There was a problem with the activation code, but after writing a mail and a live chat with the support. The result was after a few hours that they set everything up and all was solved!
Perfect, friendly and helpful worker.
Thanks
May 5, 2021
Unprompted review
Very pleasantly surprised by the great support team
I had a question/problem with the Livy app, and contacted the support team via chat in regard of this issue. I was helped fast and the help/support even exceeded my expectations.
April 30, 2021
Unprompted review
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